FELICIA KOCK

** ******** ******, ********* ***** Cape town · 073*******/ 061-***-****

Email · adobgu@r.postjobfree.com ·

A polite, friendly and social person, who can coordinate the flow of paperwork around the office and provide administrative support of high caliber. I can keep a cool head in busy, complex circumstances and is the kind of person who inspires others to work to their optimum. I am a multi -skilled person with both administration, cashier and reception experience, place value on good customer service. Good in running errands and have my own reliable transport to make the work load easier.

EXPERIENCE

NOVEMBER 2018 – MARCH 2021

ADMIN CASHIER, sa metal group

Answer switchboard and assist all telephone enquires

Performed administrative duties including photocopying, filing, data capture and typing, while greeting and responding to queries

Maintain supplies of office equipment and order supplies on a monthly basis.

Answer, screen and direct phone calls to the appropriate departments.

Make changes, refund, credit and issues receipt to customer.

Handle, dispatch and receive all cash.

MARCH 2012- OCTOBER 2018

RECEPTIONIST/ CASHIER, MIKES SPORTS

Provide refund, credit memorandums to customer and merchandiser or as directed by manager.

Capture and proses sales, data worker and email clients regarding quotations.

Greet and assist walk in customer.

Keep front end desk clean and tidy.

Assist the administrative, accounting and stockroom department with work.

Answer switchboard and assist telephone enquiries

SEPTEMBER 2010- OCTOBER 2011

SALES ASSISTANT/ CASHIER/ GENERAL WORKER, workforce epping

Ensure complete efficiency when following procedure for processing sale, exchange and refund transaction at cash desk

0ffering information about or suggesting specific merchandise.

Worked with customer service to resolve issues.

Maintain knowledge of current sales and promotions

Answer question about store products and merchandise

SEPTEMBER 2009- JANUARY 2010

SALES ASSISTANT/ CASHIER, MELTZ PROMONADE

Help and assist customers

Process cash sales,refunds, credit payments and eft

Pack and merchandise stock

Help with stock count

Assist with customer enquiries and stock replenish.

MARCH 2009- JULY 2009

SALES ASSISTANT/ CASHIER/ ADMINISTRATOR, BEDS 4 U

Help and assist customers

Process cash sales, payments and eft.

Manage the switchboard

Pack and merchandise stock

Capture and arrange customer deliveries

Capture, answer and file customer complaints.

SEPTEMBER 2007- JANUARY 2008 GARDEN CENTRE WOOLWORTHS

MARCH 2008 – AUGUST 2008 TYGERVALLEY CENTRE WOOLWORTHS

SALES ASSISTANT/ CASHIER/ MERCHANDISER

Process cash sales, payments, refunds and eft.

Pack and merchandise stock

Help with stock count

Assist with customer enquiries and stock replenish.

Capture, answer and file customer complaints.

EDUCATION

DECEMBER 2006

MATRIC CERTIFICATE, paulus Joubert SECONDARY

JANUARY 2007

BUSINESS MANAGEMENT CETRIFICATE N5, college of cape town

JULY 2007

BUSINESS MANAGEMENT CERTIFICATE N4, college of cape town

SKILLS

Microsoft office and mutli-tasking

Customer services, cash up, cash handling

Attention to detail

Own transport/ drivers’ licenses

REFERCENCE

Sa Metal Group

Vanessa Wallduck, 081-***-****/ 060-***-****

Mikes sports

Anthony May, Manager 021-*******

Workforce Epping

Lee-ann Petersen, Supervisor 021-***-****/ 073-***-****

Meltz Promonade

Ms Ronel, Manager 021-***-****

Beds 4 U

Mr Nugeeb Samadien, Owner 021-***-****

Tygervalley Woolworths

Mrs Iris/ Amanda, Store Manager 021-***-****

Contact this candidate