CURRICULMN VITAE

OF

NGHWANA ARCADIA

OBJECTIVES

I am an analytically minded person, with excellent problem solving skills; I am self-motivated and eager to work in a fast paced, team-oriented environment where I could make a significant contribution.

My experience and skills, along with enthusiasm and high energy will bring value and quality to the job and company.

Personal information

Name: Arcadia Nghwana

Date of birth. 14 October 1983

Address: House No: 20245

Mukhomazi Street

Bonn Village

Letsitele

0885

Contact No: 063-***-****

Email: adobg3@r.postjobfree.com

Languages: English, Xitsonga and IsiZulu.

Nationality: South African

Driver’s license: Code C1

SECONDARY EDUCATIONAL QUALIFICATION

Name of School: Professor Shiluvane High School

Highest standard: Matric

Year: 2001

Subjects: Xitsonga, Afrikaans,English,Mathematics, Biology,Physical science

Geography

TERTIARY EDUCATIONAL QUALIFICATIONS AND SKILL

Institution: Central Johannesburg College

Course: Motor Trade Theory

Year Completed: 2003

Subjects: Motor Trade Theory,Mathematics, Mechanotechnology

Engineering Science, Industrial Electronics

I.ndustrial Electronics

Institution Quest Computer Skills Center

Year completed March 2017

Course; Office Admin Diploma

Subject: Introduction to PCs (Windows Navigation, Typing, E-mails & Internet)

MS Office, MS Excel & MS PowerPoint (Basic & Intermediate) Basic Pastel, Office Admin Skills, Customer Service, Business Documentation & Business English

Institution: M Placement and Training Agency

Year Completed: 2010

Course: Certificate in Call Centre Communication

Subjects: Telephone Sales

Communication Skills

Data Capturing

Inbound and Outbound Calls

PROFESSIONAL CERTIFICATION

Institution: Olifantsfontein Training centre

Certificate: Trade Test Training

Certificate Number: 12/104459

Course: Motor Mechanic

Trade Test Date: 09 November 2017

Date of Issue: 16 February 2018

Institution MERSETA (Manufacturing, Engineering & Related Service Seta

Certificate: Certificate in Service Vehicles (Passenger & Light Delivery)

Certificate No: 17/5728/1866708

Date of Issue: 13 February 2008

CERTIFICATE OF ATTENDANCE

Institution: The good Tyear Academy

Certificate: Introduction to Basic Tyre Knowledge

Certificate No: 17-QA/ACC/0043/06

Date of Issue: June 2012

EMPLOYMENT HISTORY

Employer: WESBANK

Position: Fleet Contact Centre Agent

Period: 17 September 2018 to 31 July 2020

Duties: Technical Advisor

Capture approval for Shoprite vehicles repairs

Compile accident and incident repairs report

Handling email queries on quote for repairs.

Reason for leaving: Family responsibility

Employer: Imperial Group TA Tempest Car Hire

Position: Call centre agent

Period: 07 May 2018 to 31 August 2018

Duties:

Reason for leaving: Better career growth opportunity

Employer: WESBANK (Finance Division)

Position: Call Centre Agent

Period: October 2013 to September 2016

Duties: Reception duty & Client service.

Attending walk in client

Logging queries & Complain resolution

Pre-Legal account and Tagging account

Vehicle and Asset Finance

Insurance settlement quote

KYC (Document Verification)

FICA (Request Entity Documentation)

Reason for Leaving: To further my studies (Motor Mechanic)

Employer: WESBANK (First Auto Fleet Division)

Position: Fleet Administrator

Period: January 2012 to September 2013

Duties: Government fleet admin

Coordinate vehicle maintenance schedule

Investigate vehicle repair history

Monitor and report fuel usage

Liaison with transport officer

Distribute work to merchant

Resolve merchant dispute

Reason for Leaving: Moved to another WesBank Division

Employer: Cozens Manamela & Associates Employment agency

Placement: WESBANK

Position: Office Admin

Period: March 2011 to December 2011

Duties: Load quotations for auto body repairs

Asses quotes for minor services and repairs

Client Liaison

Allocate towing vehicle

Pre-authorization repairs

Capture records on tyre usage

Reason for Leaving: Moved to another WesBank Division

Employer: Hatfield Audi

Position: Artisan Assistance

Period: July 2010 to December 2010

Duties: Collecting parts from spares

Dropping and pick up clients

Assist on minor repairs

Cleaning service bay

PD (pre-delivery inspection)

Fitting tow bar

Reason for Leaving: End of training

Employer: McCarthy Group

Position: Motor Mechanic Apprentice

Period: June 2006 to January 2010

Duties: Minor and major service on all VW vehicle

Complete pre-delivery inspection on new vehicle

Assess and replacement of worn component

Diagnoses,repair and replace electric parts

Reason for leaving: Completed Nqf level 2

Employer: McCarthy Volkswagen (Church Street)

Position: Workshop Spares Assistance

Period: February 2005 to March 2006

Duties: Receive and bin new stock

Picking parts for walking clients and mechanics

Reason for leaving: Temporary position

SKILLS AND KNOWLEDGE

Computer literacy

Interpersonal and communication skills

Time Management

REFERENCE

Name: Mr. M Xulu

Position: Customer Care Manager

Company: WesBank

Contact No: 011-***-****

Name: Mr. W Ndluli

Position: Service Manager

Company: McCarthy VW Wonderboom

Contact this candidate