Amy Wuerzberger

Milwaukee, WI *****

adobcy@r.postjobfree.com

414-***-****

A very outgoing and self-motivated individual with 5 years of wireless sales experience and 8 years of customer service experience. I have great communication skills and always have a positive attitude. I’m a huge team player and enjoy working with a team and learning from one another. Authorized to work in the US for any employer

Work Experience

Solutions Specialist

Verizon - Greenfield, WI

September 2015 to Present

● Responsibilities include maintaining and exceeding a monthly sales quota.

● High focus on selling to consumer and business accounts.

● Teaching customers about different products and services we have to offer.

● Creating a positive customer experience throughout every transaction

● Held a keyholder position which included helping with opening and closing procedures, cash management, and inventory.

● Was number one in the company for Insurance sales in 2019. General Manager

Custom Communications, Inc. - Milwaukee, WI

December 2014 to September 2015

● Responsible for recruiting, hiring, and training employees.

● Acquiring and practicing excellent customer service skills by solving customer problems and de- escalating difficult customers.

● Creating and maintaining daily sales goals.

● Responsible for inventory and cash management.

● Running daily, weekly, and monthly sales reports.

● Attending multiple weekly conference calls.

● Driving business by reaching out to small businesses in the area. Cast Member

The Walt Disney Company - Orlando, FL

May 2014 to December 2014

● Worked in different retail shops throughout Magic Kingdom theme park.

● Delivered exceptional customer service.

● Operated a cash register.

● Stocked and organized retail shops.

● Used a cash apron.

Captioning Assistant

CapTel - Milwaukee, WI

August 2013 to May 2014

● Responsible for captioning accurate phone calls for clients who have trouble hearing the other person on the phone.

● Utilizing a keyboard by typing corrections and other words necessary to caption all phone calls.

● Maintaining accuracy and speed throughout each call to meet Captel’s standards.

● Monitoring technical issues on each phone call.

Nanny/Caregiver

Milwaukee, WI

August 2012 to May 2014

● Transported the child to and from school, lessons, appointments and other events.

● Coordinated everyday activities that encouraged education and social skills.

● Created a fun, secure, inspiring and comfortable environment.

● Supervised child while parents were on vacation, business trips or weekend getaways.

● Prepared nourishing meals and snacks.

Sales Associate

Boston Store - Brookfield, WI

January 2012 to December 2012

● Greeting customers, responding to questions, and providing outstanding customer service.

● Operating a cash register and answering phone calls.

● Maintaining monthly sales goals.

● Increasing in store sales.

● Superior product knowledge.

● Maintaining an orderly appearance throughout the sales floor.

● Advertising promotions and sales to customers.

Sales Associate

The Walking Company - Wauwatosa, WI

May 2011 to December 2011

● Meeting and exceeding monthly sales quotas.

● Educating customers on different products and services offered.

● Providing exceptional customer service.

● Cleaning and stocking the sales floor and the back of the store.

● Running a cash register.

● Doing inventory.

Education

High school or equivalent

Rufus King High School - Milwaukee, WI

September 2009 to December 2012

Skills

Customer Service, Microsoft Word, Powerpoint, retail sales, Sales, American Sign Language, Management, Microsoft Office

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