Customer Advocate Service
Resume:
SAMANTHA SONNEE
Business Management Professional
********@*****.***
Mission Statement:
Management can have a significant impact on any business, whether managing people, processes or purpose. I have discovered a strength in management, someone who embraces learning as well as coaching others, who finds satisfaction in identifying solutions and performance improvement, who thrives in a fast-paced environment while building respectful relationships. I also want to have fun while delivering results and exceeding expectations.
I am eager to share my humorous, diverse approach with an organization that values its people, new ideas and the excitement of growing its business. As a team leader or individual contributor, I strive to encourage others to feel confident, motivated and engaged to learn and grow along side of me. I appreciate effective communication that makes things simple, clear and exciting so everyone can be successful, working together toward shared goals.
Skills Profile:
Customer Service: Proactively anticipate customer needs and wants and strive to create a positive experience. Operations: Implement processes to improve performance, increase efficiency and meet financial targets. Team Leadership: Collaboratively engage team members to focus on common goals. Strategic Planning: Begin with the end in mind; create plans that prompt action and meet deadlines. Conflict Resolution: Demonstrate respect of diverse perspectives and encourage positive relationships. Business Communications: Practice active listening and effective communication in professional settings. Education:
University of Wisconsin - Eau Claire Bachelor of Business Administration - 2017 Experience:
Lead Customer Advocate Cortec Corporation White Bear Lake, MN May 2021 – Present
•Applies understanding of process to streamline customer order experience.
•Responsible for providing quotations and managing outsourced product orders.
•Effectively tracks and helps resolve problems with quoting, configuring, and delivering custom and outsourced products.
•Serves as a subject matter expert and trainer in customer service processes and systems. District Manager Poppenga Foods (Owner of 4 Subway locations) Eau Claire, WI Jan 2018 – May 2021
•Hiring Manager who handles recruitment, wages, coaching, training and development, and performance management.
•Implement ServSafe food safety practices in restaurant processes.
•Schedule corporate evaluations of each location and oversee necessary changes in operations.
•Maintain payroll information by collecting data, updating records and answering questions or processing requests.
•Navigate transfers in ownership and working with new teams to implement improvements in daily operations and management expectations.
•Inventory management that ensures quality product while meeting financial targets.
•Labor and productivity management to keep employees accountable and efficient. Assistant General Manager Monk’s Bar and Grill Eau Claire, WI May 2016 - January 2018
• Lead formal staff orientations to introduce expectations of employee position.
•Manage labor costs by scheduling and cutting employees where appropriate.
• Motivate staff to work efficiently and delegate tasks to keep workflow organized.
•Assist in the hiring, disciplining and assessment of all employees. Student Office Intern University of Wisconsin - Eau Claire Eau Claire, WI June 2015 - August 2016
•Communicated with faculty to process procurement card payments and phone bills.
•Restructured filing system to be used as an organized base structure for each fiscal year end.
•Led and trained employees on how to complete internal logs for daily transactions.
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