Service Representative Customer

Vershauna Glenn

adobct@r.postjobfree.com 281-***-****

***** ******** ******* *****

Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results- oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Energetic and reliable well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers.

Flexible customer service with 10 years of success in resolving customer concerns and inquiries. Skilled at accurately documenting call details, preparing reports and organizing documentation. Well-versed in providing helpful answers and relevant information to retain clients. Credit card payment processing

Adaptive team player

Call center experience

Problem-solving abilities

Troubleshooting knowledge

High-energy attitude

Active listening

Inbound and outbound calling

Tolls/Tax Caller

Perdue Brandon Fielder Collins & Mott LLP Houston, TX May 2016 - Current Conveyed current account information and obtained payments by using pre-scripted statements

Structured manageable repayment plans with delinquent borrowers of commercial, mixed use, multi-family and home equity loans

Monitored status of legal invoices for litigation by foreclosure attorneys Negotiated rates with customers and entered payments into accounting system Reviewed accounts to determine payment plan compliance Processed payments over phone and set up recurring drafts Answered 100+ inbound calls per day and directed to designated individuals or departments Informed customers about billing procedures, processed payments and provided payment option setup assistance

EDUCATION AND TRAINING

Customer Service Representative

Monitronics International Inc. Farmers Branch, TX April 2004 - December 2010 Reviewed account and service histories to identify trends and issues Cultivated impactful relationships with customers and drove business development by delivering product knowledge

Consulted with customers to determine best methods to resolve service and billing issues Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems

Answered 2200+ inbound calls per day and directed to designated individuals or departments Customer Service Representative

ADT Security Services Dallas, TX February 2003 - April 2008 Answered 100+ inbound calls per day and directed to designated individuals or department's Associate of Arts: Medical

Houston Community College Houston, TX March 2017

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