Objective:

To utilize the knowledge, skills, and management abilities I have obtained to achieve my objective of assisting in achieving success and growth within a company.

Experience:

August 2011 – Present NEI Global Relocation Company Omaha, NE

Account Executive: July 2012 – Present

Accepts authorizations, reviews assignee issues, reviews status of moves and discusses exceptions to policy or authorized benefits.

Thoroughly reviews all benefits being offered and administered by NEI, all expenses covered and ensures compliance with agreement between NEI and client

Achieves client and/or NEI goals for cost containment and service evaluations.

Manage all global assignment services throughout the assignment process; pre-assignment, relocation, on-assignment, repatriation.

Initiate the assignee and spouse, if applicable, into the global assignment process by discussing all relocation benefits and timeframes for services being delivered.

Act as a liaison between the assignee and all supplier partners from the initiation of services through completion, to include follow-up as needed. Supplier partner services include: Visa & Immigration, Area Orientation, Home Finding, Property Management, Home Sale, Household Goods Movement & Storage, Language and Cultural Training, Global Banking, Temporary Living, Insurance & Security and Tax Equalization & Preparation

When home sale assistance is included as a benefit, initiates the assignee into the home marketing process, negotiates sales contracts, reviews acquisition settlement statements and answers questions on documentation.

Coordinate all marketing, service and real estate referrals and follow-up with agents, supplier partners and assignees to ensure satisfaction; makes any necessary modifications.

Review the NEI expense tracking procedures – how the assignee may be reimbursed for expenses, how various allowances or premiums are paid direct to providers, how reimbursements or payments affect the assignee’s income as well as the taxability of these payments.

Maintain accurate and timely records and data entry in Orbit.

Assistant Account Executive: August 2011 – July 2012

Prepare appropriate internal and external communications and distribute once reviewed and approved.

Internal, including team status report, acquisition statements, bill payment requests, memos

External, including initial congrats, home finding packets, home marketing assistance comments and packets, Contract of Sale package, and acquisition paperwork for transferees; listing and home marketing packets, cancellations, reductions, and referral letters for agents; monthly reports, bonus letters, and cost of living reports for clients; placement of orders to vendors

Review documentation received from transferees and vendors for proper execution and accurate data.

Arrange for correction of any errors or discrepancies

Transferees, including contracts, deeds, affidavits, and lien waivers being signed and notarized properly

Vendors, including appraisals and B.M.A.s for discrepancies; home inspections for necessary repair work; pre-purchase appraisals for reasonableness and necessary inspections, and billings for accuracy

Place orders, follow-up and process payments for outsourced relocation services

Household goods moves, temporary living, pre-purchase appraisals, mortgage counseling, spouse assistance, area orientations, rental assistance, appraisals, inspections, mortgage/tax/title/HOA for acquisition, etc.

Assist other teams as needed, including providing phone back-up to front desk as needed.

Maintain files in an orderly fashion

Perform other duties as assigned.

Citi Group July 2002 – June 2011 Irving, TX

Bankruptcy Manager: September 2009 – June 2011

Managed/Hired/Retained a staff of 19 employees

Compiled various reports and reviewed to ensure delinquency reduction

Provided system training so charged off loans could be monitored (CACs)

Responsible for updating Bankruptcy policy and procedures

Conducted weekly employee account reviews for accuracy / risk mitigation

Ensured investor Guidelines (Freddie Mac, Fannie Mae, VA, FHA) were adhered to

A member of the Compliance Committee

Business Analyst – September 2007 – Present

(Interim Collections Manager – March 2008 – April 2009)

Work with business units to define and document business requirements

Gather data to identify and outline the related costs or savings of platform changes

Contribute to test strategy documents and write/run test scripts to ensure proper testing

Appropriately escalate issues to manager and within team to ensure successful execution

Revised policy and procedures for the Collections group

Compliance Analyst – April 2006 to September 2007

Manage the Off Shore Project for the transfer of the RCSA process to Chennai, India

Organize Vendor Management and Records Management for CBG Collections; participate in the RCSA, Information Security, COB, EUC and SOX NAOT committees

Create, gain approval and modify, as needed, the RCSA Custom tests for execution. Schedule RCSA testing and maintain test inventory in the ICON system

Prepare monthly close out summaries and Garside MIS for the control team.

Maintain the RCSA policy at the Collections group level to ensure Citi guidelines are incorporated

Provide training to the RCSA team

Assist management with policy and process map creations to ensure adequate controls are in place

**Team Lead Positions

Modifications Department - November 2002 – January 2003

Delinquency Administration – January 2003 – October 2003

Property Tax Collections – October 2003 – March 2006

March 2001 – July 2002 Associates Commercial Corp. Omaha, NE

Account Resolution Specialist

I maintained a designated collections portfolio which included accounts that were 60 plus days delinquent.

Worked with customers to cure delinquency in the form of payment arrangements or modifying their account(s).

Executed all Transfer and Assumption, Extension, Reschedule and Repair Loan documents I also input all Transfer and Assumption documents into the system.

I Pulled credit Bureaus, processed title work and followed up for certificates of insurance.

I Recommended accounts for repossession.

If approved, I coordinated the pick up with an approved cooperator that was the closest to the unit(s) location.

Once secured at and AMG lot, I processed and prepared files to be sent to AMG to be foreclosed on

Resolved Forced Placed insurance accounts. Cancelled in-contract insurance thru the terminal

April 1997 – February 2000 Omnium Worldwide Omaha, NE

Collections Supervisor

I managed a team of 15 employees.

Worked to develop and train them.

This consisted of monthly meetings and weekly side-by-side training sessions.

Processed their time cards and attendance records.

Processed all written performance appraisals/evaluations and deficiency documents.

Q/A'd all members weekly.

Worked with other managers to streamline processes to make our job functions easier.

I had to attend monthly Leadership meetings and participate in a 360-degree feedback each year I was with this organization.

Responsible for monitoring the call flow / lag time

Education:

1994 Graduated from Bellevue East High School

Citi Certifications:

Global Collections Management Certification Program

ACE Level I - Certification: Applied Curriculum Expert

Accomplishments:

Transitioned RCSA program for CBG to India

Created RCSA Methodology that has become an NAOT Best Practice for all Collections groups to use

Created the RCSA Monthly Test Tracker that became an NAOT Best Practice for all Collections groups to use

Aspect Dialer re-builds (campaign recreation for 4 host systems)

Participated in 3 system conversions

Participated in 2 Info Lease enhancement (upgrade) projects

Additional Information:

I have experience working in the following Host Systems: Dallas Info Lease, Harrison Info Lease, Fast Finance, Aqua, Blue Jay and the AS400. I have good knowledge of word and excel, as well as, power point, visio and access. I use GMS, CSC Online, CARS, P2P, Document Direct/Web View, Solana, Davox (Aspect) Client Manager (dialer), Avaya, NICE, Lotus Notes, Smart Pay, Orbit.

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