Kimberly A. Edmonds

** ******* ******

Mount Holly, NJ 08060

Phone 609-***-****

adobc9@r.postjobfree.com

Objective

To bring to your organization enthusiasm, dedication, responsibility, and good work ethics, combined with a desire to utilize my skills obtained through experience and education.

Key Skills

Experience includes proficiency in multi-task operations in a high volume, fast-paced professional business. Management experience in guiding a team to handle communications with elite clientele in the mortgage industry. Advanced in all office protocol such as:

Excel Outlook

Microsoft Word Multi-Line Phone

Savana Black Knight

Team Supervision Communications

WORK HISTORY

SPOC Case Manager- PHH Mortgage, Mount Laurel, NJ May 2005 to Present

Yellow Belt Trained. Pipeline of over 200 homeowners, advising clients of options to keep home with retention options such as modification, repayment plans or forbearance. Discuss liquidation options such as deed in lieu, short sale or complete payoff of property. Confirm complete set of documents for either option. Review and guide homeowners through the mediation process. Complete knowledge of Lender, State and Federal Documents needed for mediation options that range from UBAF, 4506-T, Hardship Affidavit, ARM’s Length Affidavit and Anti-fraud Agreement. Direct Liaison to negotiate between the homeowner, foreclosure department, attorneys, realtors, and other housing agencies.

Customer Service- PHH Mortgage, Mount Laurel, NJ May 2005 to Present

Multiple phone/computer queues to manage communications for the Concierge Team that included daily interaction with top clients such as Merrill Lynch, Charles Schwab, Goldman Sachs, KeyBank, and Banco Popular. Cross trained in bankruptcy, foreclosure, collections, homeowners insurance, taxes, year-end information. Managed account information such as updating and correcting payments, taxes and insurance. Researched, corrected and relayed information to callers regarding payment history, missing documents, closing documents, foreclosure status, payoffs, amortization schedules, PMI, reversals, and escrows.

Additional Management Positions & Experience- Retail Management. Wal-Mart Corporation. Lumberton, NJ. September 2009 to March 2005. Experience in training staff, supervising, customer relations, inventory, merchandising, scheduling, cash settlement, and accounting.

Education &Certifications

Cittone Institute- Mount Laurel, NJ 1993-1995

Associates Degree in Business Administration

Rancocas Valley Regional High School- Mount Holly, NJ 1982-1986

High School Diploma

Professional Summary

Over twenty years of professional mortgage and customer service experience. I work well under the pressures of due dates, guidelines, and quotas. I am helpful, friendly, professional and literate in programs including Excel, Microsoft, and Windows.

References-

Professional and personal references available.

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