Board Member Program Leader

Sedillo, Lucy M.

Current Address: **** ***** *** ******

Chula Vista CA 91914

Phone: 575-***-****

E-mail: ***********@*****.***

Professional Summary

Dedicated and focused Director of Operations / Manager with over 30 years business / administrative experience, who works well under pressure and is comfortable working more than one project at a time. I am a multi-tasking and goal oriented individual who has an excellent record of completing tasks on time if not ahead of schedule. I have experience running two consecutive programs for a long period of time, have supervised and trained up to 25 employees during my last employment. As part of my Director position I have assumed the role of human resources many times as well as attending to all day to day business operations. I wrote and was granted an education grant for $450,000 for my last center from the state of New Mexico. I thrive in a fast paced environment and have an outstanding record with employee / family retention and a very successful management history. I have a bachelors degree, graduated top 15% of my class, and with Phi Kapa Phi honors from New Mexico State University.

Relevant Achievements

Screen visitors and telephone calls, provides routine information to the work of the organization, controls the Center Chief Director activities schedule.

Establishes controls and suspense dates and follow up on suspense dates and other tasks to ensure that required actions and responses are made within deadlines.

The willingness to learn and successfully accomplish tasks for the organization. Excellent writing and communication skills.

Experience in record management, training coordination and Emergency Response Planning.

Prepare daily Employees Accountability Reports. Receive, review, and distribute all center actions regarding performance standards, performance appraisals, and performance awards.

Presentations / Public Speaking

Instruction / Facilitation

Automation software programs such as: Microsoft (MS) excel, MS word, MS power point, MS access, MS project, MS Outlook, time keeping and travel software.

Thirty years of Administrative experience

Conflict Resolution

Leadership NM / Team Building Specialist

Board of Directors member for Saint Paul’s Methodist Church

Partnership with Human Resources

Data Entry

Customer Satisfaction and Retention

Facilities Management

Policy and Environment Modification

Program leader

Customer Satisfaction / Student intake

Bilingual (English / Spanish)

Experience:

Company: KinderCare

Title: Director of Operations and Finance

Period of Performance: July 2020 to Present

Develop new marketing strategies to quickly capitalize on trends and social media.

Restructured several lines to eliminate cash drains and increase overall revenue.

Improved profit margin 10% by sourcing new vendors and negotiating favorable contracts.

Implemented new quality assurance initiatives to increase product reliability and customer satisfaction.

Managed all hiring and training for new staff.

Developed six month projection stats for probable income.

Handled center day to day operations and family satisfaction.

Developed team building strategies and a plan of action for staff retention.

Handled all budget and finance for the center.

Monthly invoicing and banking.

Daily data entry.

Customer Retention and Satisfaction.

Company: St. Paul’s Methodist Church Child Development Center

Title: Director of Operations Period of Performance: Jan 2016 to 2020

Built productive industry and cross-industry relationships to maximize revenue generation.

Increased customer satisfaction by improving follow-up and reducing repair needs on products.

Grew business 50% over tenure with new products, improved marketing, and lower costs.

Established employee operations guidelines to standardize procedures.

Supervised 20 staff members and over saw 75 students.

Developed a COVID-19 safety procedure and implementation.

Created virtual learning techniques to accommodate all families while center was shut down.

Work closely with HR and handle all payroll.

Expanded on training procedures to assure safety and state regulation compliance.

Was a Board Member of Directors and reported to our finance committee as well as State Government officials.

Daily data entry and customer satisfaction

Customer Retention

Company: Allstate Insurance

Title: Office Manager/ Administrative Assistant/ Trainer

Period of Performance: Date of employment: February 1994 to October 2015

Evaluate and manage employee performance, and establish employee training and development plans that align with organization development philosophy

Provides day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions)

Fiscal management; staff management and development; and volunteer development.

Work with the Claims Department and underwriting managers to assure prompt customer service and satisfaction.

Collaborate with business owner to strategies ideas for business development for profit and growth.

Day to day office operations including finance and budgeting.

Increased customer satisfaction by improving follow-up procedures and implementation.

Grew our business by 35% by improving marketing techniques and lowering our monthly costs.

Wrote new insurance policies and maintained them.

Yearly Policy Reviews.

Customer Service Satisfaction Reports

Customer Retention

Education

Bachelors of Science and Education/ Minor of Child Educational Phycology (December 2015)

Graduated with honors top 15%

Crimson Scholar

Member of Phi Kappa Phi

Skills

Problem solver

Data analytics

Social media literacy

Projection reports

Goal and detail oriented

Liaison

Creativity

Resiliency

Good business sense

Willingness to learn

Communication

Ability to Work Under Pressure

Decision Making

Time Management

Self-motivation

Conflict Resolution

Proven leadership

Fluent in Spanish

Customer Service

Customer Retention

References

Amanda Askin Lopez - Dona Ana County Clerk 575-***-**** *********@*****.***

Elizabeth Hood - Presbyterian Insurance Lead Management Team

575-***-**** **********@*****.***

Lieutenant Theodore Ortega – Retired Navy Officer / Rader for the VA of

San Diego CA 1-619-***-**** / ***********@*****.***

Henry Sedillo – Program Test Engineer Red Stone Arsenal – 575-***-****

*************@*****.***

Renee Caddell – Head Director of Operations Kindercare 334-***-**** ********@**********.***

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