CURRICULUM VITAE OF ITUMELENG ELSIE HLATHE

**** ***** *

Tshepiso

Sharpeville

1928

PERSONAL INFORMATION:

Surname: Hlathe

First Names: Itumeleng Elsie

Current Address: No 5 Himation Ave, Ivy Park, Polokwane,0699 Contact Numbers: 068-***-****

Email address: adob9s@r.postjobfree.com

Identity Number: 800-***-**** 089

Date of Birth: 1980 – 08 – 08

Gender: Female

Marital Status: Divorced

Home Language: South Sotho

Other Languages: English, Afrikaans, Tswana, Zulu, Xhosa Health: Good

Nationality: South African

Educational Information:

High School: Isizwe/Setjhaba Secondary School

Standard Passed: Matric

Subjects: English, Afrikaans, Sesotho, Accounting, Business Economics, Mathematics,

Year: 1998

Higher Education:

Institution: Vereeniging Technical College/Sedibeng FET College Qualification: Management Assistant N4

Subjects: Computer Practise, Communication, Office Practice & Information Processing

Current Studies:

Institution: Oxbridge Academy

Qualification: Hospitality Management Skills Certificate Career Information:

Current Position: Front Office Manager

Company: Fusion Boutique Hotel – Polokwane

Capacity: 5 Star Boutique -33 Hotel Rooms & 250 Banqueting Seater 4 Star Guest House – 25 Rooms

Duration: September 2019 to date

Reporting to: General Manager

Duties: Running Fusion and Cycad reception,

Reception and reservations training,

Drafting and training on SOP’s, Rostering,

Guest Rooming & Guest Relations,

Signing off checklists, switchboard, reception and night audit, Cashiering and Float handling and checks,

O’Status account and PM accounts checks and follow ups & Reporting,

Complaints Handling,

Assisting with reservations for both properties,

Handling of Online Travel Agencies, Knightsbridge & Channel Manager

Previous Positions:

Company: Sunnyside Park Hotel

Position: Front Office Manager

Department: Rooms Division Rooms

Capacity: 4 Star – 152 Hotel Rooms and 250 Banqueting seaters Duration: February 2018 to June 2019

PMS used: Opera introduced by Micros Fidelio

Duties: Occupancies/No shows and cancellations,

Daily Accounts Receivables checks,

Daily Rate checks & Credit checks,

Arrivals/Departures and VIP’s Group arrival prep and check in, O status and PM accounts daily reporting,

Night audit checks,

Complaint Handling,

Guest Relations, Duty Roster,

Duty Manager Shifts,

Cashiering & Float Checks.

Company: BON Hotel Riviera on Vaal

Position: Revenue, Front Office & Leisure Reservations Manager Department: Rooms & Revenue

Capacity: 3 Star - 91 Rooms and 250-Seater Banqueting Duration: May 2014 till February 2018

PMS used: Protel Property Management System

Duties: Revenue Reporting Daily/Weekly & Monthly

Daily Reporting: Daily Revenue Reporting & Daily Pricing Menu Loss of Revenue Reporting

Daily Business Summary

Weekly Reporting: Weekly Forecast Report

Void Reporting

Upselling Report

Monthly Reporting: Top Performer’s (Companies, Travel Agencies etc.) Online performance report

Revenue Forecasting Forecast

Status & Debtors Recovery

Daily Market segments checks

Online Travel Agencies Management

Front Office Duties: Occupancies/No shows and cancellations Loyalty Programme sales capturing and reporting

Daily Accounts Receivables to Accounts

Daily Rate checks

Arrivals/Departures and VIP’s Checks and check in

O’status daily reporting

Complaint Handling & Guest Relations

Duty Roster

Cashiering & Float Checks,

Training

Reservations: Quote Register Checks & Reporting

Pick up and loss reporting

Occupancy projections

Provisionals and over bookings controls

Daily Market segments checks

Additional Duties: Debtors control Relief

Receive Accounts Receivable Documents check &

sign off Invoices

Send Invoices and follow up on payments &

Apply payments received

Previous Positions:

Company: Riviera on Vaal Hotel & Country Club

Position: Front Office Manager/Night Audit Manager Department: Front Office

Duration: December 2011 to April 2014

PMS used: Protel Property Management Systems

Duties: Front Office Manager

Duties: Duty Roster

Rate Checks

Cashiering & Float Checks

Training

Complain Handling

Night Audit Manager Duties: Balancing Cash Account for the Day Running End of Day/ Night Audit

Updating Full Days Reports

Pit Check and High Balanced Accounts checks and reports Complimentary Stays Update and report

Profile Maintenance

Midas Monthly Telephone Report, Wi-fi Internet Voucher Administration and Reconciliation

Previous Position:

Company: Royal Elephant Hotel & Conference Centre. Position: Front Office Manager

Capacity: 40 Hotel Rooms and 600-seater Banqueting Department: Front Office

Duration: May 2010 till June 2011

PMS used: Opera introduced by Micros Fidelio

Duties: Duty Roster, Updating Daily VIP Reports

Guest In-house Rate Checks

Cashiering and float checks

Staff Training

Guest Relations and Marketing

Complain handling

Managing rooms reservations and Switchboard

Previous Position:

Company: Royal Elephant Hotel & Conference Centre

Position: Assistant Front Office Manager

Department: Front Office

Duration: March 2010 till April 2010

Duties: Assisting in Running Reception

Group Preparation and Individual Arrivals, Action Traces and VIP Arrivals,

Update Exchange Rates Daily

Reception Spot Checks

Authorising Daily Cash Ups

Check and Sign Off Receptionist & Porters Checklists Previous Position:

Company: Riviera on Vaal Hotel and Country Club

Position: Night Manager

Duration: July 2009 till February 2010

Department: Rooms Division/ Front Office

Duties: Balancing Cash Account for the Day

Running End of Day/ Night Audit

Pit Check and High Balanced Accounts Checks

Complimentary Stays Update

Float Checks

Profile Maintenance

Revenue Reports (Weekly & Monthly)

Midas Monthly Telephone Report

Wi-fi Internet Voucher Administration and Reconciliation Previous Position:

Company: Riviera on Vaal Hotel and Country Club

Position: Receptionist

Duration: June 2008 – July 2009

Department: Front Office

Duties: Guest Arrival and Departures

Group Preparation Check In’s & Check Out’s

Room’s allocations

Handling allocated Float

Billing (Cashiering)

Pit Check

Reservations

Previous Employment:

Company: Emerald Casino Resort

Department: Front Office

Position: Receptionist

Duration: June 2005 till January 2007

Room capacity: 4 Star Hotel – 78 Rooms 5 Star Lodges – 10 Rooms 3 Star Self Catering Units – 100 Rooms

PMS used: Maestro Property Management System

Duties: Guest Arrival and Departures,

Group Preparation Check In’s & Check Out’s

Handling allocated Float

Billing (Cashiering)

Pit Check

Reservations

Company: Emerald Casino Resorts

Department: Slots

Position: Slots Attendant and VIP Guest Relations

Duration: October 2000 – June 2005

References:

John Moutlana

Email address: adob9s@r.postjobfree.com

Contact number: 082-***-**** (Cell)

Contact number: 015-***-**** (Work)

Relationship: Sales Executive - Fusion Boutique Hotel Themba Ngwenya

Email address: adob9s@r.postjobfree.com

Contact Number : 076*******

Contact Number: 011-***-**** (Work)

Relationship: Assistant General Manager Sunnyside Park Hotel Craig Swart

Email address: adob9s@r.postjobfree.com

Contact Number: 082-***-****

Relationship: General Manager - BON Hotel Rivera on Vaal Olga Koyane

Email address: adob9s@r.postjobfree.com

Contact Number: 012-***-**** (Work)

Contact Number: 060-***-****/063-***-****

Relationship: Assistant Restaurant Manager – Royal Elephant Hotel Nathi Ndlovu

Email address: adob9s@r.postjobfree.com

Contact Number: 076-***-**** (Cell)

Contact Number: 016-***-**** (Work)

Relationship: Rooms Division Manager - Riviera on Vaal Hotel and Country Club

Cel-Marie Baxter

Email address: adob9s@r.postjobfree.com

Contact Number: 082-***-**** (Cell)

Contact Number 016-***-**** (Work)

Relationship: Reservations Manager - Emerald Casino Resort

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