Collection Agent Debt Collector

THEMBEKILEMASHININI

078-***-**** / 083-***-**** adob9h@r.postjobfree.com

I am a hard working individual, dedicated to the task at hand. I have completed an ICT ARTISAN & ENTREPRENEUR Development Program, additional experience includes debt collection, these roles have helped develop my client relation, interpersonal and communication skills. I am well equipped in the administrative and call centre function, and have gained knowledge in client account management, maintaining confidentiality at all times. I’m very comfortable using computers and am confident in my ability to learn new programs quickly.

I am a productive team member and I would greatly appreciate the opportunity to contribute my valuable work ethics to your organisation, while furthering my professional career development. PERSONAL DETAILS

Nationality

South African

ID Number 930-***-**** 088

Residential Area Zakariyya Park, Johannesburg

Driver License None (Public Transport)

Marital Status Languages Single

IsiZulu, English, Afrikaans

Notice Period

Available Immediately

EDUCATIONAL DETAILS

MATRIC Zakariyya Park Combined School 2010

English, Afrikaans, Mathematical Literacy, Life Orientation, Accounting, Business Studies, Economics BASIC BUSINESS SKILLS EDL 2012

Principles of Business, The Business Environment, Structure and Organisation of Business, Business Activity, Decision Making, Planning & Control, People in Business, Marketing, Managing yourself CALL CENTRE DIPLOMA Quest Computer Skills Centre 2014 Introduction to PCs, MS Word (Modules 1 & 2), MS Excel (Modules 1 & 2), Windows Navigation, Email & Internet, Typing, Call Centre Skills, Telephone Skills, Pronunciation

NIMBLE INDUCTION PROGRAMME TRAINING Nimble Group 2015 ENGINEERING STUDIES Sedibeng College

Engineering Drawing, Fitting & Machinery Theory, Engineering Science Incomplete

A+N+ CompTIA

2020

SKILLS

T ECHNI CAL

SKILLS

PROF E S S I ONAL

Microsoft Word

Microsoft Excel

Microsoft Outlook

Excalibur

Time management skills

Communication skills

Interpersonal skills

Reliable and trustworthy

Deadline oriented and committed to

completing the task at hand Friendly

and a good team player

Able to work independently

VOLUNTEERING

I’m a secretary at church I oversee the operation of the church and assist with a variety of administrative duties.

Responsible for managing schedules, filing and generating programs for services, attending meetings taking notes minutes making sure I come back and inform the congregation and updating them on a weekly basis and taking records of money that is given by church people and recording it and calls. Page 1 of 2

EXPERIENCE

DEBT RECOVERY CONSULTANT

Brooks & Luyt Incoparated (CSS),1February2021 to date CUSTOMER SERVICE AND ADMINISTRATION SUPPORT

Motswalo Global Group 1june2019 -15december2020

dealing with incoming and outgoing calls assisting clients, filing, data capturing, distributions and admin Reason for leaving: company closed

ICT ARTISAN & ENTREPRENEURSHIP DEVELOPMENT PROGRAM Unite as One, April 2019 – April 2020

• Molex, Infrastructure Standards, Electrical and Security Civil Standards, Fluke Machine Testing, Fibre Splicing, Practical, Project Management Principles, Writing and Reporting, Health and Safety, First Aid, Microsoft Technical Support Services, Network and Practical Desktop Service Support Reason for leaving: End of contract

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ DEBT COLLECTION AGENT

HTN Attorneys, January 2018 – February 2019

• Manging incoming and outgoing debtor calls

• Reach call targets as laid out by management

• Dealing with different call campaigns

Reason for leaving: End of contract

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ DEBT COLLECTION AGENT

Nimble Group, November 2015 – November 2017

• Working as a debt collector (inbound and outbound because we used to dial calls out and we were also put on a dialler campaign where we would receive incoming calls)

• Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.

• Close a specific number of collection accounts each month to meet assigned target.

• Contact debtors and implement repayment schedules and terms.

• Assist the company to take legal action against debtors by providing necessary information.

• Maintain security and confidentiality of company and customer information. Reason for leaving: I left the company because my contract was terminated due to performance. Company policy dictates that you need reach a certain target every month. _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ REFERENCES

HTN ATTORNEYS NIMBLE GROUP (NBA) PRIVATE MGG CSS

Yamkela Gqoli Mr. Thabiso Mokoena Khosi Msimango Sai Peter Sizwe Khumalo Team Leader Team Leader Psychologist Manager Supervisor 074-***-**** 011-***-**** Youth Leader (Church) 081-***-**** 011*******-*** 886-****-*** 367 4687

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