Property Manager/ Administrative Assistant

Debbie Trollinger

**** *. ********** ****** ******** City, OK 73114

704-***-**** adob2g@r.postjobfree.com

PATIENT SERVICE REPRESENTATIVE

Profile of Qualifications

Detailed-orientated and organized individual who exemplifies professionalism, who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner, who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. An excellent team player with a proven ability to work proactively in a complex and busy office environment.

Key Areas of Expertise

Office Management

Administrative Functions

Office Procedures

Computer Fundamentals

Organizational Management

Telephone Etiquette

MS Office Suite

MS Word

MS PowerPoint

MS Office

Interpersonal Communication

Filling

Education & Professional Development

Administrative Assistant Certification, Francis Tuttle Technology Center, Oklahoma City, OK; 2015-2016

Microsoft Office Suite Certification, Francis Tuttle Technology Center, Oklahoma City, OK; 2015-2016

National Technical Honor Society, Francis Tuttle Technology Center, Oklahoma City, OK; 2015-2016

Business Professionals of America (BPA) Member

Awarded 2nd Place in 2015 BPA competition for Administrative Support Team

Rescue Mission Volunteer

High School Diploma, Bicester Comprehensive School, Oxfordshire, England, UK

Professional Synopsis

NE Property Management, Norman, OK 2017-

Assistant Property Manager

Maintained accuracy throughout financial statements and payroll processing.

Provided critical support to Property Manager, with associated responsibilities including rent collection, invoice management and inspection of units upon move in/out.

Conducted background checks on applicants.

Followed up with prospects throughout the sales process.

Showed residential properties and explained the features, value and benefits of available homes.

Gathered, distributed and maintained all the materials for marketing plans.

Francis Tuttle, Oklahoma City, OK 2016

Internship

Demonstrated strong organizational, communication and administrative abilities while performing tasks.

VTT Management, Oklahoma City, OK 2014-2015

Assistant Property Manager

Provided critical support to Property Manager, with associated responsibilities including rent collection, invoice management and inspection of units upon move in/out.

Collaborated with leasing team to continually meet expectations.

Maintained accuracy throughout financial statements and payroll processing.

Walmart 2011-2014

Financial Transactions Agent

Maintained quality assurance throughout daily financial transactions valuing $100k+ daily.

Received cross-utilization training as Invoice Officer and Comptroller.

Royal American Management Properties, Charlotte, NC 2003-2010

Assistant Regional Manager/Property Manager (Patriot Pointe Apartments, Concord, NC)

Applied strong property management abilities to oversee daily operations for 176 unit building, lead high performance teams, and maintain resident satisfaction.

Utilized excellent communication skills to form positive relationships with prospective and existing residents.

Conducted administrative tasks, including scheduling, correspondence management and coordinating property visits.

Promptly and professionally handled all delinquencies and represented company in small claims court.

Principal responsibilities included budget management, report generation, invoice management, facilitation of work orders, and processing payroll.

Key Achievements:

Continually maintained a 95-97% occupancy rate.

Collected $100k+ in monthly rent; averaged a 1-3% delinquency rate in rent collections.

Received multiple awards, including Highest Occupancy (2006, 2007 & 2008), Best Overall Administrator (2007), Outstanding Financial Performance (2007), Most Positive Attitude (2006) and Resident Relations (2005 & 2007).

National Property Management, Midwest City, OK 1997-2003

Assistant Property Manager, (Meadowood Village)

Gained invaluable exposure to best property management practices while providing support to Property Manager.

Ensured on time collection of $100k in monthly rent revenue.

Duties included payroll reporting, performing administrative tasks and prioritizing maintenance work orders.

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