Cecilia Longoria

Bilingual (English/Spanish)

Fort Worth, TX 76110

817-***-**** adob25@r.postjobfree.com

OBJECTIVE

To seek a fulltime job a friendly and professional environment that deals with customer service, to better utilize my skills and develop new ones.

EDUCATION

South Central College-Faribault, MN April 11,2021

Diploma in Medical Administrative Assisting with EHR

Saint Augustine Catholic Church – Fort Worth, TX 2014

High School Diploma

SKILLS

Microsoft Office Applications

Data Entry

10 Key

Typing: 50 WPM

Shaw Software

Equifax Software

Accurint Software

Customer Service

Detail Oriented

Oral and Written Skills

Certified CPR

PROFESSIONAL EXPERIENCE

LA FAMILIA AUTO INSURANCE

MAY 2021 – STILL THERE

Answer multiple phone lines in/outbound calls.

Review accounts attend to what customer needed

Assist with processing claims and emailing insurance cards

Sale insurance policies process payments

Discount Motors- Moritz

January 2020 – December 2020

Answer multiple phone lines for in/outbound calls and work on accounts from 30-60days past due.

Collect or make arrangements to pay account, offer due date changes or extensions if customer qualified.

Search delinquent customers by address, social, DOB and other personal information.

Farmers Insurance- (Secretary)

March 2019 – August 2019

Answer multiple phone lines for in/outbound calls

Review accounts attend to what customer needed

Assist with processing claims and emailing insurance cards

Collections Manger – United Auto Credit (UAC)

July 2018 - October 2018

Answer multiple phone lines for in/outbound calls and work on accounts from 30-60days past due.

Collect or make arrangements to pay account, offer due date changes or extensions if customer qualified.

Search delinquent customers by address, social, DOB and other personal information.

Insurance Agent – Haltom Insurance Agency

January 2018 – July 2018

Answer multiple phone lines for in/outbound calls.

Sell insurance policies, renew policies, update customer data and collect payments.

Collections Agent – PRA Group

December 2016 – December 2017

Answer multiple phone lines for in/outbound calls.

Work on past due accounts, review the accounts that are being disputed, retrieve data and transfer to correct department if necessary.

Process auto loans, credit card loans, and different merchant accounts.

Collection/Loan Agent – JD Byrider/CNAC Finance

February 2016 – December 2016

Answer multiple phone lines for in/outbound calls.

Work accounts from 1-121 days past due, process due date changes and update data.

Search delinquent customers by address, social, DOB and other personal information.

Run Morning & Closing Reports, deposits to bank, and process title transfers through tax office.

Licensed Agent – A&C Insurance Agency

May 2015 – January 2016

Answer multiple phone lines for in/outbound calls.

Sell new insurance policies, collect payments on active policies and reinstate canceled policies or make adjustments to them.

Collection/Loan Agent – Tarrant County Auto Sales/My Car Store Front

May 2014 – May 2015

Answer multiple phone lines for in/outbound calls.

Work accounts from 1-121 days past due, process due date changes and update data.

Search delinquent customers by address, social, DOB and other personal information.

Run Morning & Closing Reports, deposits to bank, and process title transfers through tax office.

Call and check personal and professional references for new accounts.

Licensed Agent – A-Max Auto Insurance

May 2013 – May 2014

Answer multiple phone lines for in/outbound calls.

Sell new insurance policies, collect payments on active policies and reinstate canceled policies or make adjustments to them.

Run Morning & Closing Reports, deposits to bank, and process title transfers through tax office.

Contact this candidate