CONTACT

352-***-****

adoayc@r.postjobfree.com

EDUCATION

Diploma

Tarpon Springs HS

-1998

Completion Date Issuing

Institution Location

QualificationCourse of Study

**/**** ****** ******* **

FL High School Equivalency

Diploma HS

SKILLS

Billing

Customer Service Oriented

Customer Service

Incoming Calls

Tracking Packages

Credit Card

Loans

CSR

Outbound Calls

Nielsen

Marketing

UPS

Retail Sales

LANGUAGES

WORK EXPERIENCE

Customer Care Representative

CCR

July 2012-August 2012 (months: 1)

1. handle incoming calls and assist customer with tracking packages. 2. handle various inquiries regarding both private and commercial shipments

3. assist customers with billing issues.

4. schedule pick ups

5. order supplies

6. emails and spreadsheets

Customer Service Associate/sales

Dial America

March 2012-August 2012 (months: 5)

1. Take in-bound calls for GE customers.

2. Help activate new credit card and enroll customers in a benefit program. Assistant in Sales and Management

HPT Management

June 2007-October 2009 (years: 2, months: 4)

1. Marketing, sales

2. Personal assistant to Rebecca Lee Preiss, owner. Loan Officer

Teletech

May 2002-September 2004 (years: 2, months: 4)

Harte Hanks Us Highway 19 N Ste 245, Clearwater, FL 1. Take in-bound calls and make outbound calls to Citibank customers. 2. Help pre-qualify for refinance loans.

3. If qualified connect to Loan Officer.

CSR

Teletech

November 2001-April 2007 (years: 5, months: 5)

Page 1 of 2

Niccole Reinke

CUSTOMER CARE REPRESENTATIVE

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LANGUAGES (CONT'D)

English

WORK EXPERIENCE (CONT'D)

1. Responsible for tracking packages for UPS's clients. 2. Taking care of billing issues.

3. Corresponding with UPS account executives on behalf of clients. Handling various account issues.

CSR

Special Data Processing

March 2001-September 2002 (years: 1, months: 6)

Take inbound calls for customers interested in signing up for Travelers Advantage travel service.

Interviewer

Nielsen Media Research

April 1998-February 2002 (years: 3, months: 10)

Call and survey people on their opinions on various products, services and media. Trained new employees on company system and procedures. Page 2 of 2

Niccole Reinke

CUSTOMER CARE REPRESENTATIVE

End

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