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Customer Consultant Mortgage

Location:
Humble, TX
Posted:
August 21, 2021

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Resume:

Adrian R. Lanza

***** *** ****** ***** ******, Texas 77346 832-***-**** adoax4@r.postjobfree.com

Objective & Qualifications

Bilingual / Mortgage Processing/Administrative

To secure a responsible management position within your company with potential and an atmosphere conducive to professional growth and achievement, and one where initiative will be welcomed.

Fully bilingual in Spanish & English

Excellent communicator

Excellent analytical and organizational skills. Highly motivated, loyal and dependable.

Extensive experience using programs such as Calyx Point, Desktop Underwriter/Originator, Loan Prospector, Destiny,

Extensive office experience

FHA & VA loan proficient

Proficient in Windows based software i.e. Word, Office, Excel, Word Perfect, Power Point

Detail Oriented. Highly motivated, loyal and dependable.

Professional Experience

Senior Mortgage Underwriter, 2012-2013

Chase Manhattan Mortgage – Houston, Texas

Underwriting of all relating mortgage products. Matching relating products with each loan to make the modules work for all parameters of the underwriting process. Making senior decisions to pass or deny relative loans. Strong written and analytical skills were required.

LOSS MITIGATION UNDERWRITER, 2009 – 2011

LITTON LOAN SERVICING – Houston, Texas

Regulatory compliance and statutory requirements, Default management, loss mitigation and call center procedures, Used Recovery measures to assist in foreclosure avoidance, Strong written, analytical and verbal communication skills.

SENIOR LOAN PROCESSOR/MORTGAGE CONSULTANT, 2003 – 2008

FIRST COMMUNITY CREDIT UNION – Houston, Texas

Processing and underwriting of Conventional and Sub-prime mortgage loans in accordance with underwriting guidelines to ensure salability. Daily functions include loan setup, processing, submitting, underwriting, funding, and booking of loans. Perform multiple tasks and duties, assisting loan officers, taking loan applications for bilingual customers, and general post closing processing. Daily communications with customers and business partners of loan status and decisions. Oversee quality control of all loans. Training of new and existing staff. Special projects.

Selected Contributions:

Won the “MVP” award for the real estate department in 2005.

Mortgage loans increased to highest in revenue since date of hire.

JR LOAN PROCESSOR, 2002 – 2003

STERLING CAPITAL MORTGAGE, The Woodlands, Texas

Processed new mortgage applicants for loan approval under Conventional, FHA, and VA loan programs. High volume of customer service via direct customers and lending partners. Directed all bilingual transactions (Spanish speaking).

LOAN PROCESSOR, 2001 – 2002

American Capital Funding Corporation – Houston, Texas

Processing and closing FHA, VA, Subprime, and Conventional mortgage loans. Used multiple automated underwriting systems such as LP and DO/DU. Handled multiple tasks. Extensive customer care. Scheduling and ensuring closings in a timely manner.

CUSTOMER CONSULTANT, 2000 – 2001

KCS Staffing/Primeco – Houston, Texas

Activation of new accounts. Extensive customer service. Use of Siebel and Rockwell systems. Outstanding productivity and service.

JUNIOR PENSION ANALYST, 1995 – 2000

Pension Benefit Guaranty Corp – Miami, Florida

Calculated percentages on the Eastern Airlines Pilot Plans. Used different operating systems such as RARE, IDL Determination, PRISM). Calculated pension payments for the Air Florida Plan (pilots and ground services). Updating of participants applications for payments. Worked on participants of Rome Cable, Tennessee, and Gateway plans. Created and updated databases of paradox lists for easier tracking of IDL. Prepared FBA documents for scanning participant and beneficiary folders onto optical disks, review and quality control of uploaded images. Created and updated spreadsheet. Prepared monthly reports. Extensive customer service. Multitasking.

CUSTOMER SERVICE, 1994 – 1995

SFBA – Miami, Florida

Prepare and arrange information received in participant folders. Perform review and quality control of folders. Create barcode labels for participant and plan identification. Data entry. Extensive customer service.

TEACHER, 1991 – 1994

Alpha Sesamo – Lima, Honduras C.A.

Planned and implemented developmentally appropriate studies in learning core elementary subjects including English, Spanish, Social Studies, Science, Mathematics, etc. Applied different teaching strategies based on class and students needs. Maintained an open communication with school director on strategies and projects. Maintained close and open communication with parents as to their children’s progress and/or needs thru parent/teacher conferences and even in-home visitations. Participated in after school activities, developed special workshops to maintain student enthusiasm.

BIOLOGY TEACHER, 1990 – 1991

Amelia Moino – San Pedro Sula, Honduras C. A.

Educated Twelveth grade students in Biology using advanced college curriculum and school outlines. Encouraged creativity and development by implementing class projects and extensive laboratory participation. Followed school directed curriculum and studies for testing requirements. Maintained and encouraged parent participation and student progress awareness.

Education & Credentials

FHA & VA Processing, 2007 Countrywide – Houston, Texas USA

Windows 95, 1998 New Horizons – Florida, USA

PC Programming, 1993 IBM Computer Center – Florida, USA

Associates Degree, Agriculture, 1991 El Zamorano E. A. P. – Honduras, Central America



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