Jeanne McDonald Burlington, MA • 781-***-**** adoax2@r.postjobfree.com www.linkedin.com/in/Jeanne-McDonald-CustomerService

Workplace Manager adept in training, developing, and leading multi-disciplinary teams. Offers key strengths in customer service management, recruiting, staff development, budgeting, and workflow management. An excellent communicator and energetic professional with remarkable focus and prioritization skills. Exercises sound independent judgement, diplomacy and anticipate potential issues and challenges.

Areas of Expertise

●Handle multiple, complex projects simultaneously

●Ability to foster excellent relationships

●Change management – able to embed innovations / ways of working

●Innovation mindset – able to identify new opportunities for customer engagement

●Ability to communicate at all levels

●Effective creative presentation designer

Eurest Services @ SAP

Regional Workplace Manager, East 01/2015-Present

Manage a facility team of Receptionists, Concierges, and Facility Coordinators assigned to 12 field offices across 7 states. Responsible for overseeing contract scope of work including recruiting, vendor management, soft and hard service deliverables, and overall customer service experience.

●Audits, researches, gathers data, and prepares reports on costs, quality assurance and day-to-day operations

●Hires, orients, trains, evaluates, and supports growth of facility support service associates

●Establishes and annually reviews standards and work procedures for all support service associates

●Manage requests for coordination of events and set-up of internal meetings

●Staff education, training and communication with staff, administration, and other departments

●Researches and develops resources that create timely and efficient workflow.

●Plans office layout, develops office budget, and initiates cost reduction programs.

●Ensure an efficient work order system. Utilize work order data to identify deficiencies in service performance of established standards and make remedial action recommendations.

●Successfully reported zero safety incidents for the past 6 years

●Conducts and participates in departmental as well as corporate and client meetings and committees

●Execute space management related to day-to-day utilization, MAC, build outs and decommissions.

●Collect and analyze data collected making recommendations to improve processes and productivity.

●Creating shopping carts and purchase requisitions for office supplies and vendor services. Manage workflow and ensure standards are met with all service deliverables.

Eurest Services @ SAP, Burlington MA

Team Lead, Northeast Field Offices 07/2014 - 01/2015

Facility Coordinator, Receptionist 08/2013 - 07/2014

YMCA, Reading MA

Welcome Center and Membership Specialist 03/2012 - 08/2013

Education

Hospitality Sales & Meeting Management, Bachelor’s Degree - Johnson & Wales University, Providence, RI

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