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Name Prabjot Singh Arora

Address House No. 210, GPS Road, Panjabari, Guwahati

Mobile +91-700******* / +91-986*******

Email ID adoawm@r.postjobfree.com

PROFESSIONAL PROFILE

An ambitious, enthusiastic, and proactive professional with proven experience at helping organizations build and leverage their reputation and creating positive conditions for continual growth through effective communications and relationship management. Possessing strong communication, influencing, and negotiation skills and an ability to provide crisp responses, both verbally and written, for internal and external consumption. In my current role with Governor’s Secretariat, Raj Bhavan, Assam where I work in the capacity of a Comptroller of the House, I play an important role in collaborating with the local administration agencies including the Government, Senior Bureaucrats and Police to ensure the smooth running of the operations. I have a proven track record to drive smooth team management and quality enhancement, superior conflict resolutions skills and an ability to build and sustain enduring relationships. Core Competencies

Networking Skills Client Relationship Management Analytic and Planning Abilities

Influencing and Negotiating Skill Excellent Interpersonal Skills Team Leadership

Corporate Communications Problem Solving Skills Need Analysis Crisis Management PROFESSIONAL EXPERIENCE

Governor’s Secretariat, Assam January 2018 – Present Comptroller of the House

Preparation of roster of duties and distributing of duties.

Keep liaison with PWD,Electrical Municipal,TV,Telephone other staff for day to day functioning

Household Management including daily provisions and maintenance

Managing budgets and financial plans as well as controlling expenditure

Arrangements for stay of guests

Ensure required amenities, facilities.

To accompany the Lady Governor as may required

Training and monitoring staff

Planning work schedules for individuals and teams

Issue of stores

Arrangement for meetings, Press Conference, Interview with the Governor.

Addressing problems and troubleshooting

Matter relating to VVIP visits at Raj Bhavan, including the visit of the Hon’ble Prime Minister and Hon’ble President of India

Notable Achievements:

Hosted Hon’ble President of India Shri Ram Nath Kovind

Hosted Hon’ble Vice President of India Shri Venkaiah Naidu

Hosted Hon’ble Defence Minister of India Shri Rajnath Singh

Hosted Hon’ble Home Minister of India Shri Amit Shah

Hosted Minister of State for Home Affair Shri G. Kishan Reddy 2 P a g e

HOTEL GRAND STARLINE September 2017 – November 2017 General Manager

Support the top management in planning, developing, implementing, and evaluating the quality of services given to customers

Planning and organising accommodation, catering and other hotel services

Promoting and marketing the business

Managing budgets and financial plans as well as controlling expenditure

Maintaining statistical and financial records

Setting and achieving sales and profit targets

Analyzing sales figures and devising marketing and revenue management strategies

Recruiting, training and monitoring staff

Planning work schedules for individuals and teams

Meeting and greeting customers

Dealing with customer complaints and comments

Addressing problems and troubleshooting

Ensuring events and conferences run smoothly

Supervising maintenance, supplies, renovations and furnishings

Dealing with contractors and suppliers

Ensuring security is effective

Carrying out inspections of property and services

Ensuring compliance with licensing laws, health and safety and other statutory regulations Notable Achievements:

Ensured the smooth running of the hotel by developing relationships with key Government officials, political assistants, police, and industry members.

Supported the positioning of the hotel in the specific market. Strived to build a strong emotional connection with each guest and propagate this notion at all levels in the organizational structure

Demonstrated my ability of listening to and making arguments, developing a summary and consensus position with relevant stakeholders

Served as the ambassador for the brand, preserve hotel’s DNA by crafting an exciting and enthusiastic atmosphere and demonstrating an entrepreneurial spirit

HOTEL BRAHMAPUTRA July 2017 – August 2017

Manager - Sales & Marketing / In charge Front Office Set up as a joint venture company of the State Government and Assam Tourism Development Corporation.

Support the top management in planning, developing, implementing, and evaluating the quality of services given to customers

Serve as a part of the team to the staff members to unite the whole team by invalidating the 'boss - employee' mentality. Successfully haul out their maximum performance and attention to always deliver the perfect service to esteemed customers

Brief the hotel’s top management with all operation issues

Ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Promote inter-hotel sales and in-house facilities and monitor front office marketing techniques Notable Achievements:

Successfully done outdoor catering of National Handloom Day.

The Hotel becomes profitable under my leadership. Net Profit was above 15 Lakh. In two months 3 P a g e

HOTEL BRAHMAPUTRA ASHOK September 2011 – June 2017 Manager - Sales & Marketing

Set up as a joint venture company of the State Government and Indian Tourism Development Corporation in 1987, Hotel Brahmaputra Ashok is the first hotel in the North east to be granted a star status.

Support the top management in planning, developing, implementing, and evaluating the quality of services given to customers

Responsible for developing and proposing the organization’s position with regard to operational policies, analysis of information to support this position, development of appropriate arguments and the delivery of these to relevant officials in Government and the devolved administrations

Deal with government and local police agencies, search out and present relevant negotiating proposals, understand their nuances and likely impact on the hotel’s operational procedures

Serve as a part of the team to the staff members to unite the whole team by invalidating the 'boss - employee' mentality. Successfully haul out their maximum performance and attention to always deliver the perfect service to esteemed customers

Brief the hotel’s top management with all operation issues

Review the monthly business reports to analyze market and occupancy trends

Monitor daily performance and manage revenue through revenue and yield management techniques

Ensure optimum occupancy and average room rate for the purpose of maximizing revenue

Ensure that customer promises are delivered to achieve customer satisfaction within the framework of the set financial targets

Capture operating cost advantage at the department level by developing the service center and concierge service

Promote inter-hotel sales and in-house facilities and monitor front office marketing techniques Notable Achievements:

Ensured the smooth running of the hotel by developing relationships with key Government officials, political assistants, police, and industry members, and ran a contact program with Ministers, relevant MPs and officials

Supported the positioning of the hotel in the specific market. Strived to build a strong emotional connection with each guest and propagate this notion at all levels in the organizational structure

Demonstrated my ability of listening to and making arguments, developing a summary and consensus position with relevant stakeholders

Served as the ambassador for the brand, preserve hotel’s DNA by crafting an exciting and enthusiastic atmosphere and demonstrating an entrepreneurial spirit

Leveraged excellent relationships with District Administration to allow the Hotel lawn to be used for marriages / events. This brought in significant revenues

The hotel became profitable under my leadership. Net profit (before tax) was above 35.55 Lakh under my leadership Hotel Dynasty June 2011 - August 2011

Manager Sales & Marketing

Responsible for Corporate and Travel Agent Room Sales for the hotel.

Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals.

Update action plans and financial objectives quarterly.

Identify new markets and business opportunities and increase sales.

Represent Hotels in various events and exhibition.

Implements all sales action plans related to my market areas as outlined in the marketing plan.

Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients.

Able to provide Quick and timely responses, immediate communication to the properties, develop professional long term business relationships.

Provide the highest quality of service to the customer at all times. 4 P a g e

Participates in sales calls with members of sales team to acquire new business and/or close on business. Notable Achievements:

Developed business with all airlines.

Hotel Kiranshree Portico April 2010 - May 2011

Manager Sales & Marketing

Able to supports hotels service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

Develop strong relationships with on property front office team to ensure working in unity and always striving to achieve the same goals.

Accompany sales team on sales calls to potential clients to assist in development of the account and to access the effectiveness and sales skills of the sales person.

Assess additional training needs based on data gathered and interaction with sales team from property visits.

Attending all department and hotel meetings as necessary.

Targeting key accounts potential for the company.

Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develops relationships within community to strengthen and expand customer base for sales opportunities.

Manages and develops relationships with key internal and external stakeholders.

Acquiring and developing new business accounts and preparing sales proposals for clients.

Closely following up on all business leads within a 24 hour response time line to Notable Achievements:

Successfully done outdoor catering under my leadership for Simplex Infrastructures Ltd.

Supported the top management to start retail food outlets. ICICI Securities Limited December 2009- March 2010 Assistant Branch Manager

Thorough knowledge of credit union products and services.

Coaching to meet branch and individual sales goals.

Maintain a highly motivated, well-trained staff along with maintaining effective employee relations.

Develop the MSRs in sales, technical and people skills.

Ensure that credit union policies and procedures are adhered to.

Ensure adequate staffing for efficient branch operation.

Be in compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.

Perform all job responsibilities with a positive approach at all times.

Resolve member problems that require a management-level decision.

Responsible for MSR department evaluations in MSR area.

Advise Branch Manager of any department or branch office issues. Notable Achievements:

Successfully generated highest volume of General Insurance Business. 5 P a g e

RELIANCE MONEY LIMITED April 2008 - November 2009 Asst. Centre Manager

Notable Achievements:

Supported the development of persuasive strategies, to achieve Reliance Money’s customer and commercial growth objectives. Implemented the business development plan to achieves the targets with maximum profit and within budget

Created service specific goals relative to lead development as well as sales activity including customer acquisition, retention and lifecycle

Provided strategic direction to a team of 10 Business Development Executives, by detecting growth zones to facilitate creation of new opportunities; support the achievement of their goals

Took responsibility for overall co-ordination amongst the business partners / franchisee(s) of Northeast and North Bengal. Utilized personal contacts to mobilize business for the Branch

Was responsible for appointing new business partners and getting the needful done for them to obtain their trading terminal on time

Developed end-user relationships that resulted in closed sales opportunities; gained an understanding of the customer requirements and experience delivered by competitors

Successfully generated Life Insurance and General Insurance Business, SIP and Demat Accounts month on month

Successfully re-activated the idle and non-functional business partners / franchisee(s) MEDICINE HOUSE September 2003 - March 2008

Managing Partner

Ventured into a pharmaceuticals distributor business to gain entrepreneurial experience. The firm had direct stockiest of 7 pharmaceuticals companies and sub-stockiest of 60 multi-national pharmaceutical companies with an estimated turnover of around Rs. 1 Cr. per annum. Managed all aspects of the business and successfully acquired 4 independent distributors over the years

EDUCATION AND PROFESSIONAL DEVELOPMENT

KARNATAKA STATE OPEN UNIVERSITY

MBA - Hospitality and Tourism

ELLIM UNIVERSITY

B.SC Hotel Management

GAUHATI UNIVERSITY

B.COM

PERSONAL INFORMATION

DATE OF BIRTH: 9th March 1981

MARITAL STATUS: Married

ADDITIONAL INFORMATION

Languages English, Hindi, Assamese, Bengali, Punjabi, and Marwari Interests Playing basketball and netball - played at state level

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