Kishor Saha

Mob :+919*********

Email :adoaty@r.postjobfree.com

Linkedin URL: https://www.linkedin.com/in/kishore-saha-0aa8136b/

indore

Objective

Seeking a responsible and challenging position in a growth oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth.

Career Highlights

Implemented a "low value" complaint system. Improved complaint resolution by reducing cost of processing "low value" claims, which resulted in improved customer service.

Assisted with transition to new phone system by verifying standard procedures.

Utilized skills in MS Excel, creating spreadsheets to effectively track job site costs.

Experience

Vedantu Innovations Pvt. Ltd

As a Sales Development Manager June.2020 to Present

Vedantu is India’s leading online tutoring company which enables student to learn LIVE With some India’s best curated teachers Vedantu’s USP is it quality of teachers. Is has some 500+ teachers who have taught more then 1 million hours to 40000+ students spread across 1000+ cities from 30+ countries Vedantu is founded by IITan friends who have been teachers themselves with over 13 year of teaching experience and having taught over 10000+students.

Develop the business plan and execute the sales strategy

Providing necessary training to the sales force on product knowledge, institutional dealing,

and customer handling

Define, track and improve key metrics. Collate and analyze key daily/weekly/monthly data on

various performance parameters and report key findings.

Provided exceptional customer services with greeting and acknowledging all customers in a friendly, professional manner.

Taking care of the sales with focus on achieving predefined sales target and growth across the region.

Managing activities pertaining to negotiation/finalization of deals for smooth execution of sales and order processing.

OYO Hotels and Homes Pvt. Ltd

As a Business Sales Manager Nov.2019 to May.2020

Also known as Oyo Homes & Hotels, is an Indian hotel chain. It is the world's third-largest and fastest-growing hospitality chain of leased and franchised hotels, homes and living spaces. Founded in 2013 Ritesh Agrawal OYO initially consisted mainly of budget hotels.

Weddingz.in is India's Largest Wedding Company started in the year 2015 by Mr. Sandep Lodha Weddingz.in is a one - stop shop for all wedding services anchored around wedding venues.

Sitting Individual Sales Targets with the Sales Team.

Coordinating with marketing on lead generations.

Overseeing the activities and performance of the sales team.

Build and maintain strong client relationships by effectively handling objections and resolve member/customer conflicts thus building customer trust.

Promoting the organization and products.

Plan to ensure achievement of divisional and personal target, aligning with company sales policies and strategies.

Tlc Relationship Management Pvt. Ltd

As a Senior Hotel Co-ordinator Unit of INDORE MARRIOTT HOTEL Mar.2019 to Nov.2019

TLC Relationship Management (P) Ltd. is a multi-channel services company with customized tech products and solutions built on the best-in-class technology platforms. We are the leading company to market and manage innovative, high quality, customized customer acquisition and engagement programs to provide long term revenue generating platforms for almost every large Indian and International hotel chain.

Build and maintain strong client relationships by effectively handling objections and resolve member/customer conflicts thus building customer trust.

Welcome Meet guests and Members during meal time at the restaurants and resolve any quires with generate leads for new membership.

Maintain and build good working relationships with the hotel teams to facilitate training

And handle queries relating to any members and ensuring that the loop is closed in a satisfactory and timely manner.

Self motivated and driven to proactively engage with guests to drive sales, and manage the Members help desk where relevant.

Engage in Direct Sales Activity during non busy hotel hours to generate Leads and new memberships Manage and drive all Program Kiosk / Desk at any event inside or outside the hotel.

Sterling Holiday Resorts Ltd

As a Senior Customer Acquisition executive Mar.2018 to Feb.2019

Sterling Holiday Resorts Limited (known as Sterling) a holiday lifestyle company was incorporated in the year 1986. In 2015, Sterling Holiday Resorts India Limited became a 100% independently managed subsidiary of Thomas Cook India Limited (TCIL) in the back of the former's equity shares being bought in an off-market transaction by Thomas Cook Insurance Services (TCISIL)

Using a booking system to secure holidays

Collecting and processing payments

Developed loyal customers resulting in impressive sales

Contributes to team effort by accomplishing related results as needed

Preparing customized itineraries to suit the clients’ preferences and budget

Present our products and services to prospective customers

Build and maintain strong client relationships by effectively handling objections and resolve member/customer conflicts thus building customer trust.

To make inspiring sales presentations to the prospective clients by creating a dream.

Rayna tours & travels Dubai

As a Travel consultant & Sales Marketing Sep.2014 to Feb.2018

Rayna Tours & Travels, founded in 2006, has within a short span of time built a repute of excellence as the Dubai’s leading Destination Management Company (DMC). Licensed by the Government of Dubai’s Department of Tourism and Commerce Marketing (DTCM), Rayna has a professional, well-qualified team to cater to travel programs and corporate events of all scales and complexity. At Rayna, client satisfaction is paramount to us, and hence we adopt a personal, comprehensive approach to ensure that our valued guests ‘unique travel requirements are precisely fulfilled. We bespoke our travel packages to suit the unique requirements of both individual and corporate clients.

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.

Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.

Maintain relationships with key persons.

Preparing customized itineraries to suit the clients’ preferences and budget.

Arranging flights, insurance and accommodation.

Using a booking system to secure holidays.

Collecting and processing payments.

Dealing with complaints or refunds.

Domino’s Pizza India, Indore, M.P

As a Customer Service Representative, (gold team member) Dec. 2011 to Jul. 2014

Developed loyal customers resulting in impressive sales

Developed and executed restaurant's promotional campaigns

Supervised preparation of food items to ensure that products were processed in accordance with standards

Supervised direct-delivery of requested food and supply items in the proper quantity, quality, and condition

Developed and managed promotional activities aimed at enhancing product awareness Committed to the assistance and support of others while maintaining a cheerful and helpful attitude

Build rapport and trust quickly with clients and colleagues

Assisted customers with inquiries and provided all pertinent information

Involved with all aspects of customer service and order entry including solving problems,

Answering questions, and working with customers to ensure fantastic service.

Academic Qualifications

Higher Secondary, Commerce, MP Board, (2010)

High School, MP Board, (2006)

Bachelor of Commerce Completed from D.A.V.V. Indore. (2013)

Skills

Back and Front Office Operations

Customer Retention

Managing E-mail

Time Management

Team Motivation

Telephone Communications

IT Skills

Microsoft Office (MS Word, MS Excel, MS PowerPoint), Hotel Management Software IDS

Linguistic Skills

Fluency in Spoken English & Considerable Command in Written English, Hindi & Bengali

Awards /Achievements:

Certificate of the achievement for the completion of the Fundamentals of Digitals Marketing.

Won First Prize in Best Sales Collection of Month in Domino’s Pizza.

Won 2 Time Best Customer Service Reward of Service Guru in Dominos pizza.

Interests

Gym, Cooking, Listening Music, Reading Newspaper.

PERSONAL MEMORANDUM:

Marital Status Married

DOB 8th / Apr / 1989

Gender Male

Nationality Indian

Father’s Name Mr. Kali Das Saha

Contact Details 1. Gajraj Nagar Bengali square Indore

Driving License: Indian Union (MP09N-200*-*******)

Passport No. L5204682

Place; - Indore (M.P) (Kishor Saha)

I hereby declare that all above information is complete and with best of my knowledge.

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