RESUME

Amitabh Mukherjee

Address: Sri Sai Balaji Residency,

No S-1, 2nd Floor, 14th Cross, Maruthi

Layout, Dasarahalli, Hebbal,

Bangalore-560024

Phone: 91-984*******

LinkedIn:

https://www.linkedin.com/in/mukamit

abh/

Email: adoall@r.postjobfree.com

Academics

1.Bachelor of Commerce

April 1998 -April 2001

MES College affiliated to Bangalore

University.

2. Diploma in Behavioral Counselling

(Mental Health)

W.H.O

April 2015- April 2016

3. Operations Management

4.Project Management

SKILLS:

MIS Reporting

People Management

Call Centre

Email Etiquettes

Microsoft Suite

Leadership Skills

Total Quality Management

Achievements

PeopLe Developer

Fast Turnaround for M.I.S

Reports

Best Performer for achieving

all metrics.

Instrumental in helping agents

in providing a simplified

process.

Software Knowledge:

Cognos-Reporting Tool

Sales Force

Zendesk

Lingo (Language Translation)

SAP Material Management

Microsoft Visual Basic

Avaya CMS

CAREER OBJECTIVE: Seeking employment with a Multi-National Company and contribute towards organizational goals.

Go Digit General Insurance Company. Bangalore

Designation: Senior Associate- Strategy and Business Planning

MIS Reporting for an Insurance firm.

Process Improvement- Creation of SOP, Ensuring Automation request are completed by Data Science Team, Handling escalation from Insurance Firms.

Cognizant Technology Solutions. Bangalore

Designation: Subject Matter Expert-Voice

Duration: 25th May 2016 to March 2nd, 2018 (1 year 9 months)

Transactional Monitoring

Handling escalation calls from the Insured and Doctors based out of the United States.

Floor Huddles.

Creation of Trackers for Quality Analyst Team, M.I.S, Monitoring calls in queue using Avaya CMS.

Project Management

Training/ Migration on the United States Health Care. Brickwork India Pvt Ltd Bangalore

Designation: Senior Business Support Executive

Duration: 17th Nov 2014-5th Feb 2016 (1 year 2 months)

Remote Executive Assistant to Vice President in the United States.

Calendar Management, Data Analysis, Arranging Visa, working on Zen Desk Ticket, Initiation of Project Charter for the Team and getting the final sign-off from the Project Manager. Accenture Services India Pvt Ltd Bangalore

Designation: Subject Matter Expert

Duration: 16th Nov 2009 till 13th Feb 2014 (4 years 2 months)

M.I.S Reports for Insurance Sales Team in the frequency of Daily, Weekly, monthly, Bi-Annual and Annual.

Ad-hoc M.IS Reports. Updating the OPEX Boards.

Swissre Shared Services India Pvt Ltd. Bangalore

Designation: Accounts Processing Analyst

Duration: 23rd July 2007 to 6th Jan 2009 (1 year 5 months)

Reinsurance Accounting including Quarterly, Half Yearly and Annual Accounts for Accounts Receivables.

Contacting Business Analysts for any discrepancy in statement of accounts.

Customer Operational Services India Pvt Ltd. Bangalore Designation: Claims Analyst- Personal injuries

Duration: 18th July 2005 to March 12th, 2007 (1 year 7 months)

Settle Claims for motor accidents occurring in UK for total cost of

£7500.

Arranging for litigation requests.

Work Experience: 12 years 8 months

Duration: 30th July 2018 to 13th Aug 2021 (3 years)

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