Senior Human Resources Director
Resume:
Hilda Simpson
Senior-Level Management Professional
Office Administration Financial Services Human Resources Quality Assurance
*** **** ****** **, ******, TX 78387 ***********@*****.*** 361-***-****
Professional Summary
Service-oriented, innovative executive with extensive management experience meeting and exceeding productivity and performance goals in the human resources and financial services industries, providing administrative support, and improving processes within diverse industries. Analytical strategist skilled at conducting quality assurance reviews, developing action plans, and implementing process improvements to increase service efficacy. Detail-oriented in overseeing processes while ensuring compliance with relevant regulations. Recognized for the ability to streamline process improvement initiatives to significantly increase efficiency for multi-site, multi-national and large corporations. Highly skilled at analyzing information to institute solutions that address client concerns and improve satisfaction and expert at benefits administration, recruitment and managing employee relations. Well-regarded expert in ensuring data accuracy, maintaining confidentiality, and steering all phases of complex projects to an on-time, within budget completion. Highly trained in developing high-quality workforce by designing and spearheading development-geared initiatives. Collaborative communicator continually focused on building top-performing teams and promoting cooperation across business lines to drive positive change and implement comprehensive business approaches.
Demonstrated success in:
Raising institutional efficiency by reviewing and innovating human resource and administrative systems.
Managing programs and conducting training sessions to enhance capacity and broaden skills of team members.
Streamlining via lean initiative the new hire onboarding & orientation, performance management, and training.
Areas of Expertise
Strategic Planning & Forecasting
Staff Training
Program Development
Operations Management
Team Building
Quality Assurance
Project Management
Community Outreach
Talent Management
Benefit Administration
Problem Resolution
Risk Management
Career History and notable contributions
NUECES CENTER FOR MENTAL HEALTH AND INTELLECTUAL DISABILITIES – Corpus Christi, TX
Senior Director of Human Resources • 2017-Present
Recognized for strong leadership and organizational skills, coupled with expertise in human resource management through overseeing and directing the recruitment, employment, benefit programs, staff development, retirement plan, employee relations, disciplinary and privileging activities of the Center.
Serve as a Center representative in Compliance, Quality Assurance, Executive Committee, Weekly Leadership Committee, Benefits Committee, Joint Commission Committee, and Credentialing Committee.
Serve as Center representative in legal matters relating to employment, resolving work-related problems through verbal and written warnings, performance improvement plan and termination.
Served as the Center’s Safety Officer including oversight of Infection Control program, ensuring optimum security under the general supervision of the Chief Executive Officer with extensive latitude for the exercise of discretion and independent judgement.
Monitor and ensure the direction of the Marketing Department to achieve and accelerate institution’s growth.
Spearhead the company-wide internal investigations, and counsels and coaches managers on employee issues and problems ensuring all terminations are legally correct.
SUPREME PRODUCTION SERVICES, INC – Corpus Christi, TX
Director of Human Resources• 2015- September 2017
Spearheaded and managed a review program for the company-wide human resource functions including recruitment, interviewing and making recommendations for staffing needs and conducting new hire orientations, while annually reviewing all HR policies and procedures, and process payroll.
Administered employee health benefits and compensation plans, ensuring EEO compliance, and provide workers’ compensation plan oversight.
Conducted company-wide internal investigations, and counsels and coaches managers on employee issues and problems ensuring all terminations are legally correct.
WORKFORCE NETWORK, INC – Corpus Christi, TX
Director of Administration, Human Resources and Quality Assurance• 2000-2015
Delivered quality services and managed operations/functions for the North Central Texas region’s 30 workforce development program and service offerings maintaining high standards of quality and integrity and administers a cumulative annual budget of $30 million for the 12 area offices.
Maintained a strategic focus for the Human Resources function, aligning activities with the overall HR and organizational goals and recommend new approaches and improved procedures to effect continuous improvements in efficiency and effectiveness.
Led the attainment of operations performance standards, adherence to company policies and procedures, and meeting federal, state, and local regulations and statues through effective supervision and development of regional staff.
Administered employee health benefits and compensation plans, ensuring EEO compliance, and provides workers’ compensation plan oversight.
Conducted company-wide internal investigations, and counsels and coaches managers on employee issues and problems ensuring all terminations are legally correct
Directed the activities of the company quality assurance team, including performing quality reviews and risk management reports, developing improvement plans, and implementing corrective actions.
Implemented directives and developed management reports in accordance with management, state, and other required program guidelines including customer counts and program performance statistics
Demonstrated exemplary interpersonal skills by creating positive relationships in the community in meeting with local businesses, members of the community, and other agencies to determine workforce needs.
Key Accomplishments:
Increased the performance of the Alice Center from 3% to 90%, in less than a year indicating the high number of employment of people to improve their current situation.
Reduced turnover from 36% to 2% through the introduction of various new human resource policies and procedures including introducing a new streamlined time sheet system, a new accountability system and revamping the annual meetings.
Reduced costs by outsourcing payroll and some employee benefits which benefitted the company and employees.
Re-organized and restructured operations, and trained and coached staff members at four regional centers to meet performance goals as a significant member of the transition team
Developed a safety handbook designed to reduce workers’ compensation costs.
Exemplified an in-depth knowledge of organizational policies, including equal employment opportunity.
Utilized dynamic interpersonal abilities to maintain open channels of communication between senior management team and associates, and promptly resolved inquiries and simplified contractual agreements.
Demonstrated a strong attention to detail while maintaining records, tracking performance and generating reports.
Additional Accomplishments
SAN PATRICIO COUNTY HEALTH DEPARTMENT, Administrator’s Assistant/Acting Administrator (1998 – 2000)
SOUTH TEXAS AREA RESOURCES CREDIT UNION, Member Services/Operations Manager (1997 – 1998)
CITIZENS STATE BANK, Senior Vice President (1976 – 1997)
Education
BS, Human Resources Management• COLUMBIA SOUTHERN UNIVERSITY Orange Beach, AL
AAS, Banking & Finance• DEL MAR COLLEGE Corpus Christi, Texas
Certificates and Professional Development
Certified Workforce Development Professional• National Association of Workforce Development Professionals
Graduate School of Human Resources Management • AIB, Indiana University-Purdue University, Indianapolis, IN
National School of Human Resources Management• AIB, University of Colorado, Boulder, CO
Bank Operations Institute Graduate• East Texas State University, Commerce, TX
HS
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