Outlet Manager Customer Service

CURRICULUM VITAE

HEAD BARISTA/JUICE MAKER SPECIALITY COFFEE(4YRS)

(SEVEN FORTUNE /ARABICA/ROR)

PERSONAL DETAILS :Names: AZINWIE LAURA

Tel: (+971) 056*******

Email: adoaen@r.postjobfree.com

Nationality: Cameroonian

Gender: Female

EDUCATIONAL LEVEL: Higher diploma

Language: English / French

Visa status: visit visa

COMPUTER KNOWLEDGE: RAVEL,POS MS WORD .EXCEL, POWER POINT

OBJECTIVE

To consistently provide guests the best espresso experience and efficient, friendly, high-level customer service and make the coffee house the only one to go to in Seattle also responsible for overseeing the day-to-day operations at a coffee shop. This includes

CALIBRATION

SPECIALITY COFFEE

LATTE ART SKILLS

HIGH CUSTOMER SERVICE

FINEST TEA BREWING

SUPERVISED AND TRAINED STAFF

ORGANISING WORK SCHEDULES AND PAPER WORKS

MARKETING SKILLS

ORGANISING AND PLANNING

COMMUNICATION SKILLS

INFORMATION MANAGEMENT

PROBLEM SOLVING

PROFESSIONAL EXPERIENCE

MOUSSE AU CHOCOLAT CAFÉ CITY WALK DUBAI (04/02/2019 till

present)

SANDERSONS CAFÉ ABUDHABI (PART TIME)

BOSTON LANE CAFÉ(PART TIME)

METRX VENTURES ITALIAN IN DUBAI(sunnyville coffee shop) 1 jury 2017 to 1 June 2018 CASHIER/customer service and Barista)

DUTIES

Clean and setup working area

Take daily inventories of display items and opening stock for the day

Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.

Knowledge of mixing and matching ingredients to offer an outstanding selection of creative non-alcoholic drinks, coffee, espresso, blended coffee, teas and be able to garnish all drinks as per the given standards and explain their characteristics. Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file .

If necessary be able to personally interact and recommend suitable drinks for guest.

Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.

Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.

Assure that all beverages, such as coffee, teas in good order to be served.

Assist the Bar Supervisor and manager to create new blended drinks for promotional activity and new menus.

Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.

Assist in carrying out monthly inventories together with the Bar Supervisor and managers.

Responsible for checking the temperature of the fridges or heating equipment and follow the First in, First Out standards.

Assure that correct date labeling is always in place for all related products.

Clean and sanitize the designated areas after each shift and when required.

Carry out periodic deep cleaning of all related areas including storage facilities and fridges.

Operate the required steps on the point of sales system in order to process food and beverage orders.

If requested being able to carry out cashiering and daily cash and credit collections.

Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.

Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.

Have a natural, warm smile and a friendly and passionate approach towards guests.

Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.

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