Shubham Makwe

Bhopal (Madhya Pradesh)

+91-952*******,

+91-913*******

adoadd@r.postjobfree.com

Keeping High Values and Work Ethics.

Service-oriented Sales and Operations with more than 5 years of experience developing relationships and partnerships, servicing accounts and boosting profits. Strategic and analytical with motivational teamwork style and expertise in building new network connections, promoting exceptional level of services and expanding customer network. Work experience

Sales & Operations Manager

CoHo Coliving

May 2019 - Present

• Responsible for running the properties operations on day to day basis and delivery of exceptional standards of customer service.

• Drive target achieved sales through individual and B2B sales with the team support.

• Soft Service training to Property Managers, House Keeping and Sales Support staff. And closely working with the management to ensure maximum satisfied service.

• Regular tracking of payment collection and

• Regular training sessions for staff members and Associates for provide exceptional services to the customer

• Negotiation for the individual and B2B deals and Acquisition of new properties to outreach brand on to new customers.

• Achieving growth and hitting sales targets by successfully managing the sales team on weekly and monthly targets

• Apply the suitable and effective corrective action to improve team and individual’s performance.

• Forecast all requirements and commodities with operation team, and Collateral etc. and get it done to run smooth operations.

• Special focus for the properties doing weak in sales and analysis of de-growth and low performance and sort it accordingly.

• Achieved highest NPS score in the region by creating maximum satisfied existing customers. Corporate Relations

Indira Group Of Institute

Jan 2018 - April 2019

• Handling different corporate event to create brand reach and placement opportunities for students.

• To create the presence of IGI Group in front of corporate industries. This involves interacting with various industries and building relations with Various Industries.

• Getting the support of industries for sponsored projects, Internship and placement opportunities. Review and monitor them on an ongoing basis.

• Initiate skill development programs for enhancing the relation with the industries.

• Take care of the corporate events of the institute and handle the placement season for the institute with various companies to get 600+ students placed.

• Career and personal counselling for students facing placement related issue with management or with the corporate.

• Apply the suitable and effective corrective action to improve the industry bonding. Guest Service Associate

Courtyard By Marriott, Bhopal

April 2015 - October 2

• All General Cashier, Auditory and operational functions of the Guest relation Reservation handling and Client acquisition for repeat business.

• Website Rates Consideration and involvement in periodic Business acquirement decision.

• Working very close to sales team for closure of deals with profitable rates and offerings leading the team of front office operations to ensure smooth operations.

• Maintain VIP guest profiles and Special recognition to the repeat and higher management corporates for repeat business.

• Successfully conduct audits for the subsidiary departments for proper functioning

Guest Service Officer Sept 2013 - Dec 2014

Hyatt Hotels and Resorts, (Hyatt Raipur)

• Core member of Pre-opening team for the front office of hotel

• Upselling of rooms and other hotel services on target basis to the Handling front end operations of the hotel in shift hours

• Itinerary of the guest’s arrivals and room allocation according to their preferences, creating wow moments for the guests and ensures repeat business.

• Taking special care of the corporate accounts and ensure proper billings and smooth cashier operations.

• Maintain Customer Loyalty and also to enroll new customers in the loyalty program by self-driven targets,

• Completed internal training program for PMS opera, Opera Microsand Scala

(operations and inventory management software) conducted by specialist from Hyatt International Chicago.

• Achieved customer satisfaction target for every month which is above 85%. Project Details

Zolo Stays (Kota, Rajasthan)

Project Title: Lead Generation through Channel Management

• Generated leads through channel partners and successfully converted those leads into sale by pitching the product according to the need of the customer.

• Observed the techniques of ground sales in fellowship of the City head and Operation manager and applied them to generate leads for the company

• Promoted special schemes and offers provided by the company both online and offline to the potential customers and encouraged to the channel partners to promote the same to increase more revenue.

• Supervised property operations and ensure comfortable stay for the customers, and conduct a quality of food and services provide by the company.

• Successfully completed monthly targets of lead generation and conversions into sale Education

PGDM (Marketing) 2017-19

Indira School Of Business Studies

• Marked 5.5 CGPA out of 6.

• Member of all Marketing competitions and Ad designing Campaign

• Completed undergoing a 250-hour comprehensive performance-based Leadership Development Program by Stratecent Consulting, and have acquired the following skills:

Negotiation Skills

Problem Solving Skills

SPIN Selling, Systems Thinking

Digital Marketing Tools

Strategy Planning Tools

BHM ( Hospitality And Hotel Administration) 2010 – 13 Institute of Hotel Management and Catering Technilogy, Bhopal

• Special attention to F&B and Front office.

• 4 months extensive industrial training in Royal Orchid Hotel Bangalore.

• Special Appreciation for extra efforts given for Front office department.

• Developed interpersonal and communication skills through various courses and extra activities Skills

Adaptability

Decision Making

Team and People

Management

Sales and Negotiation

IT skills

Microsoft Office Advanced Excel,

To ada

accord

pt the changes in work and surrounding and perform ingly

st

Practic al and Critical thinking

Effective Motivation for leading take responsibility and Team Player B2B and B2C Client Handling

Hobbies and Achievements

• Played junior national level fencing representing.

• Blog writing for travel industry about the reviewing and assisting readers with the best experience of the hotels and travel industry.

• Formation Committee member of NGO called Jan Ekagrata Sanstha, works for child education and women empowerment. Which is now working in support of Nabard

• Scored 8 bands in International English Language Testing System (IELTS) Strenghts

• Keeping Values and Ethics on priority.

• Communication and Convincing Skills.

• Self-Disciplined, Punctual, Highly Diligent and Committed

• People management and Efficient Team Motivator

• Working efficiently in high pressure environment.

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