It Administrator Production Engineer

Contact

(Home)

***********@****.***

www.linkedin.com/in/lily-

lee-879403a (LinkedIn)

lilyleegithub.github.io/about.html

(Other)

Top Skills

IVR

C

Troubleshooting

lily lee

Web Application Support Database SQL Query Java/JS CSS HTML WebSphere Linux/Windows TcpIP

Boston

Summary

Hands-on experience in Web Application testing. Oracle database, WebSphere installation. Software upgrade through Linux and Windows. Front-end and back-end troubleshooting . Work experience in HTTPs, DNS, TCP/IP, HTML, CSS, JavaScript. Working knowledge of Java, Python.

Experience

UNIQUE System Skills LLC

Trainee

2019 - 2020 (1 year)

Training at Unique System Skills.

Created static website slider page using Bootstrap library. https:// lilyleegithub.github.io/about.html.

Also managed to work at Zmags for 4 months helping digital marketers using Creator tool for publishing digital contents, troubleshot issues using JavaScript, HTML, CSS.

Yottaa, Inc.

Senior Customer Support Engineer

2016 - 2018 (2 years)

Waltham, MA

Configure web site optimization through proxy servers. Defer 3rd party JavaScript files. Ran web page speed test assessment for Sales. Troubleshoot web performance issues through developer tool.

Nuance Communications, Inc.

Senior Project Engineer

2015 - 2016 (1 year)

Lexington, MA

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Worked with hospital IT administrators on scheduling Escription software upgrade. RDP or PuTTY into remote machines to perform upgrades. Troubleshot all post upgrading issues.

Compuware

Customer Support Engineer II

2010 - 2015 (5 years)

Lexington, MA

Managed a remote scripting team. Setup tasks for off-shore scripting team to provide customized solutions ( in JavaScript) for customers. Tested the scripts before sending it to the customer. Troubleshot configuration, implementation and scripting issues using Performance Monitor Tool. MetraTech

Production Engineer

2009 - 2010 (1 year)

Waltham MA

Provided billing software execution for customers using MS SQL. Envox (US) Worldwide

Application Support Engineer

2006 - 2008 (2 years)

Westborough, MA

Provided installation, configuration and voice application support for IT administrator and developers in Windows and Linux Environments. Education

Northeastern University

Master, Information Systems · (2008)

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