Branch Manager Brand

TRACY J. DELANEY

**-** ****** **, *** ***, Elmhurst, NY 11373 *****.*.*******@*****.*** 315-***-****

HIGHLIGHTS OF QUALIFICATIONS

•Highly skilled and results-oriented leader with a proven track record of consistently meeting and exceeding business metrics & customer expectations, areas of expertise include: Performance Management, Compliance, Sales Management, Client Service, Risk Management, as well as Operations

•Strong ability to forecast business needs, increase revenue, establish strong vendor relationships, as well as identify unique areas of new business and establishing exclusive organizational partnerships

•Proven track record of driving sales, prioritizing and setting sales goals according to annual strategic plan, working to identify sales opportunities representative of the key characteristics of the overall brand

•Collaborative and empowering management philosophy, that encourages a culture of trust amongst all parties involved to increase employee performance and promote a positive work environment

•Strong operational knowledge partnered with the ability to analyze and understand projects on both macro and micro levels to anticipate situations, create communication channels, as well as establish routine updates

•Knowledgeable in navigating PC operating systems, as well as Microsoft Office Suite, Mainframe, DSS, 440 and QMF, as well as internal proprietary systems

•Superior communication and interpersonal skills, with the ability to thrive in fast paced environments, while remaining flexible to changing demands and organizational needs

SKILLS AND EXPERIENCE

LEADERSHIP

•Experienced leader with an expert ability to oversee cross functional teams comprised of personnel of varying experience levels, ranging from entry level to mid-level financial professionals, sales, management, as well as retail positions

•Skilled in understanding and managing the complete business sales and planning cycle from initial client interaction prospecting and research, proposal and negotiations, as well as delivery of product and/or services

•Strong ability to lead teams of professionals working towards driving sales revenue, while modelling relationship building and ways in which to leverage partnerships to create opportunities for increased business opportunities

•Collaborative management philosophy coupled with the ability to recognize strengths of direct reports, delegating workloads appropriate to skill set, while also identifying educational, skill building, as well as mentorship opportunities for employees

•Led weekly communication, coaching and planning meetings with staff of direct reports to review status of deliverables, milestones and goals to achieve key performance indicators, as well as monitor comprehensive forecasts, and initiate planning for upcoming financial quarters

•Responsible for completing employee evaluations, scheduling regular meetings to check in and ensure staff members are on target to meet their outlined goals, adjusting and providing support as needed

•Provides direction and support to all employees on team, ensuring each member adheres to procedures and policies as outlined by the organization

•Established critical systems to organize information and processes as well as streamline departmental procedures

•Able to quickly adapt to the changing demands of business needs, utilizing reporting metrics, to understand customer volume, revenue, product, market, and sales data to make adjustments as necessary

•Member of the Association of Certified Anti-Money Laundering Specialists

RETAIL AND SALES

•Experienced retail & sales professional with strong analytical skills coupled with the intuition to understand diverse customer markets while working to identify products that support and characterize each overall brand

•Solid ability to identify sales patterns ahead of each season, with a proven track record of increasing total business and market share by implementing innovative and original product assortments

•Strong understanding of the complexities of retail and sales industries, being able to forecast product and apparel in advance, identifying key risk areas, routinely building in supports to prevent any losses from top line to store level

•Approaches each product from the customer perspective, while keeping in mind the corporate needs and annual projections

•Able to cultivate relationships with account executives, as well as internal/external stakeholders to foster solid partnerships, and promote opportunities for collaboration

•Knowledgeable in the use of data and metrics of previous sales seasons, taking into consideration popular products and price points, to inform future sales and pre-season buying

•Skilled in the ability to remain flexible throughout each product sales cycle, monitoring product sales from market introduction to end of season, identifying areas of increase and decrease in sales, working swiftly to address concerns/success, adjusting purchase orders as needed

•At JP Morgan & Chase, demonstrated proven success with exceeding P&L metrics in a peer group of 60 mega branches for six consecutive years, resulting in consistent year over year growth managing mega branches with assets ranging from $300 million to $1.5 billion

RELATIONSHIP BUILDING & CLIENT SUCCESS

•Experienced in developing relationships with diverse clientele by working to promote an open channel of communication, coupled with ensuring high quality customer interactions, while promoting realistic expectations of service

•Able to identify and understand needs of clients by asking questions and understanding individual goals to create strategies and plans that are in line with corporate mission

•Skilled in answering customer inquiries and providing relevant information based on their needs

•Highly skilled in providing tailored customer service to high net worth and VIP clientele seeking a variety of services and information

•Routinely interacted with customers in difficult and stressful situations, offering empathy and support to reduce anxiety and work towards a resolution for service

•Worked diligently across banking industry to successfully prospect in assigned territory and developed centers of influence to expand customer base

•At JP Morgan Chase, awarded Regional Branch recognition award for Outstanding Customer Service, as well as National Achiever award

EMPLOYMENT HISTORY

03/2021- Present Supervisor Network Engineering, Verizon

11/2018- 03/2021 Field Operations Manager, Verizon

Brooklyn, NY

Maspeth, NY

09/2007- 05/2018 Branch Manager- Vice President, JP Morgan Chase

New York, NY

10/2006- 08/2007 Assistant Brand Manager-Sales, JP Morgan Chase

New York, NY

.

EDUCATION

Associates Degree- Applied Science, Cazenovia College

Contact this candidate