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Correctional Case Analyst, Customer Service

Location:
Washington, NC, 27889
Posted:
November 07, 2021

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Resume:

TIFFANY CHERRY SOPHER

*** ******* ******

Washington, North Carolina 27889

252-***-**** (mobile)

ado9ys@r.postjobfree.com

OBJECTIVE

To secure a position with a progressive organization which will utilize my education, work experience, extracurricular activities, and which will provide professional and personal growth and advancement for me. I also hope to be exposed to new endeavors.

SUMMARY OF QUALIFICATIONS

I have a great deal of clerical experience utilizingmulti-line telephone systems, Microsoft Word, Excel, Internet Explorer, and I have my Notary Public Certification. The personal skills obtained during the course of my employment cover many significant areas, including but not limited to maintaining confidential information, contact with individuals, being detailed-oriented, very well organized, retail sales, and keeping accurately updated records. WORK EXPERIENCE

February 2019 through Present NC Department of Public Safety-Division of Prisons Vanceboro, North Carolina

Correctional Case Analyst

Responsible for assisting with processing unrestrained, recently incarcerated adult male offenders by analyzing and interpreting legal commitments/documents, medical data, psychological data, criminal history, social history, and statistical information; Gathering information through one-on-one interviews with unrestrained, recently incarcerated adult male offenders, reviewing and interpreting criminal background-NCIC and ACIS-records, and written court documentation;

Developing effective treatment plans for offenders including making recommendations for housing, custody levels, treatment and programs; Comprehending and abiding by policy, standard operating procedures, emergency plans, legal documents and other directives, both written and verbal;

Governing daily activities of unrestrained, recently incarcerated adult male offenders; Performing routine supportive counseling and crisis intervention functions to include suicide prevention, recognizing abnormal behavior and taking appropriate action in accordance with established procedures.

September 2014 through February 2019 NC Department of Public Safety-Division of Prisons Vanceboro, North Carolina

Correctional Admissions Technician

Interview offenders who are processing into prison and update any information in the OPUS system as needed

Conduct orientation for offenders processing into prison Read and interpret legal documents

Comprehend what prison emergencies and disturbances are and identify methods to prevent them Work under stressful conditions caused by direct contact with incarcerated offenders who can become physically violent and verbally abusive

Perform crisis intervention and routine counseling functions which include suicide prevention and recognizing abnormal behavior and taking appropriate action in accordance with established prison procedures

Effectively and accurately operate various office machinery such as computers, multipurpose copiers, typewriters, calculators, and telephones

Prepare written reports and forms which accurately reflect information obtained from inmates, medical staff, mental health staff, and various other individuals Print Criminal Record Checks utilizing DCI terminal which requires maintaining current DCI certification

Perform Criminal Record Checks utilizing AOC/ACIS program Enter cases into OPUS system

Assemble two files for each inmate that I interview March 2013 through September 2014 Executive Personnel Group - Beaufort Co. Tax Assessor’s Office Washington, North Carolina

Data Entry Clerk/Customer Service Representative

Accurately enter tax records utilizing software specific to the Tax Assessor’s Office Use and troubleshoot computer, facsimile, scanner, printer, copier, telephone, and calculator Print tax cards/records when requested by the general public, attorneys, real estate agents, and building inspectors

Assist with answering telephone and transferring calls to the appropriate department Greet and direct those who enter the office if needed March 2012 through February 2013 Flander’s Corporation Washington, North Carolina Administrative Assistant to Executive Assistant

Assist Executive Assistant in preparing on-line travel, hotel, and vehicle travel itineraries for employees throughout the corporation

Maintain extremely confidential information regarding on-going projects with in the corporation Prepare correspondence Microsoft Word, Excel, Outlook, and Power point Maintain accurate data for automation using Excel spreadsheets Accurately use and troubleshoot computer, facsimile, scanner, printer, copier, telephone, and calculator

Maintain permanent, confidential files for the corporation Obtain appropriate executive signatures on required documents Greet and direct visitors to Corporate Executives

Resolve discrepancies with special project invoices Maintain accurate files with detailed-oriented organizational skills July 2011 through March 2012 Infinistaff, LLC Stanadyne Corporation, Washington, North Carolina

Human Resources Administrative Assistant

Assist Human Resources Manager and Generalist with all duties as required

Coordinate scheduling of candidates for interviewingwith management teams

Arrange travel itineraries for candidates when required

Utilize Microsoft Outlook to schedule interviews with management team members

Assist in scheduling training for employees when required

Process newly hired employees by reviewing company-offered benefits, entering data maintained for employment records, setting up personnel files, and other procedures to complete the hiring process

Maintain required statistical reports utilizing Microsoft Excel

Prepare organizational charts with Microsoft Visio

Use multi-function office machines for copying, faxing, scanning, and printing

Order uniforms for employees by contacting an outside uniform company January 2004 through March 2011 Sonia M. Private, Attorney at Law Washington, North Carolina

Legal Assistant

Assisted attorney in preparation of cases for trial

Researched for updated case law changes and updated forms

Conducted initial intake of clients via the telephoneand others who walked in

Windows Operating Systems utilized for correspondence

QuickBooks and Abacus Law utilized for accounting duties

Group Administrator for Health, Dental, Aflac, and Retirement Policies March 2000 through December 2003 NC Department of Corrections, Division of Community Corrections Washington, North Carolina

Probation Parole Officer

Supervised offenders in the community if they wereplaced on Supervised Probation in lieu of incarceration after being convicted of misdemeanors and felonies

Investigated and prepared reports on probationers and submitted these reports to the Court and Parole Commission upon request

Visited homes of probationers, conducted drug screening,verified offenders employment status

Performed statewide criminal record checks of probationers

Provided Crisis Intervention when required

Arrested and searched probationers for contraband February 1999 through March 2000 District Attorney’s Office Washington, North Carolina Victim-Witness Legal Assistant

Referred victims and witnesses to appropriate community resources

Notified victims and witnesses of upcoming courtdates for their cases

Prepared Bills of Indictment

Assisted in preparation of cases for trial

July 1998 through February 1999 District Attorney’s Office Washington, North Carolina GRANT POSITION: Child Abuse Victim-Witness Legal Assistant

Referred victims and witnesses to appropriate community resources

Notified victims and witnesses of upcomingcourt dates for their cases

Managed statistical information using Excel to monitor recorded child abuse cases in Beaufort, Hyde, Martin, Tyrrell, and Washington Counties

Liaison between the District Attorney s Office and other agencies such as law enforcement, DSS, and various community resources to properly implement the Child Abuse Grant

Executed Victim Witness duties for all reported child abuse cases within the above-listed counties

September 1997 through July 1998 Tideland Mental Health Center Washington, North Carolina

High Risk Intervention Social Worker I

Provided one-on-one services to children with mental health, developmental, or substance abuse challenges

Liaison between Tideland Mental Health Center and other agencies such as law enforcement, DSS, school systems, and community agencies

EDUCATION

August 1986 through December 1990 East Carolina University Greenville, North Carolina

Bachelor s of Science in Criminal Justice AccreditedSchool of Social Work

September 1990 through December 1990 completed required Internship of approximately 480 hours shadowing of police officers in the performance of their duties. August 1982 through June 1985 Washington High School Washington, North Carolina

High School Diploma

EXTRACURRICULAR ACTIVITIES

● Playing with my two sons

Camping

Reading

Gardening

REFERENCES

Available upon request



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