Correctional Case Analyst, Customer Service
Resume:
TIFFANY CHERRY SOPHER
Washington, North Carolina 27889
252-***-**** (mobile)
*********@*****.***
OBJECTIVE
To secure a position with a progressive organization which will utilize my education, work experience, extracurricular activities, and which will provide professional and personal growth and advancement for me. I also hope to be exposed to new endeavors.
SUMMARY OF QUALIFICATIONS
I have a great deal of clerical experience utilizingmulti-line telephone systems, Microsoft Word, Excel, Internet Explorer, and I have my Notary Public Certification. The personal skills obtained during the course of my employment cover many significant areas, including but not limited to maintaining confidential information, contact with individuals, being detailed-oriented, very well organized, retail sales, and keeping accurately updated records. WORK EXPERIENCE
February 2019 through Present NC Department of Public Safety-Division of Prisons Vanceboro, North Carolina
Correctional Case Analyst
Responsible for assisting with processing unrestrained, recently incarcerated adult male offenders by analyzing and interpreting legal commitments/documents, medical data, psychological data, criminal history, social history, and statistical information; Gathering information through one-on-one interviews with unrestrained, recently incarcerated adult male offenders, reviewing and interpreting criminal background-NCIC and ACIS-records, and written court documentation;
Developing effective treatment plans for offenders including making recommendations for housing, custody levels, treatment and programs; Comprehending and abiding by policy, standard operating procedures, emergency plans, legal documents and other directives, both written and verbal;
Governing daily activities of unrestrained, recently incarcerated adult male offenders; Performing routine supportive counseling and crisis intervention functions to include suicide prevention, recognizing abnormal behavior and taking appropriate action in accordance with established procedures.
September 2014 through February 2019 NC Department of Public Safety-Division of Prisons Vanceboro, North Carolina
Correctional Admissions Technician
Interview offenders who are processing into prison and update any information in the OPUS system as needed
Conduct orientation for offenders processing into prison Read and interpret legal documents
Comprehend what prison emergencies and disturbances are and identify methods to prevent them Work under stressful conditions caused by direct contact with incarcerated offenders who can become physically violent and verbally abusive
Perform crisis intervention and routine counseling functions which include suicide prevention and recognizing abnormal behavior and taking appropriate action in accordance with established prison procedures
Effectively and accurately operate various office machinery such as computers, multipurpose copiers, typewriters, calculators, and telephones
Prepare written reports and forms which accurately reflect information obtained from inmates, medical staff, mental health staff, and various other individuals Print Criminal Record Checks utilizing DCI terminal which requires maintaining current DCI certification
Perform Criminal Record Checks utilizing AOC/ACIS program Enter cases into OPUS system
Assemble two files for each inmate that I interview March 2013 through September 2014 Executive Personnel Group - Beaufort Co. Tax Assessor’s Office Washington, North Carolina
Data Entry Clerk/Customer Service Representative
Accurately enter tax records utilizing software specific to the Tax Assessor’s Office Use and troubleshoot computer, facsimile, scanner, printer, copier, telephone, and calculator Print tax cards/records when requested by the general public, attorneys, real estate agents, and building inspectors
Assist with answering telephone and transferring calls to the appropriate department Greet and direct those who enter the office if needed March 2012 through February 2013 Flander’s Corporation Washington, North Carolina Administrative Assistant to Executive Assistant
Assist Executive Assistant in preparing on-line travel, hotel, and vehicle travel itineraries for employees throughout the corporation
Maintain extremely confidential information regarding on-going projects with in the corporation Prepare correspondence Microsoft Word, Excel, Outlook, and Power point Maintain accurate data for automation using Excel spreadsheets Accurately use and troubleshoot computer, facsimile, scanner, printer, copier, telephone, and calculator
Maintain permanent, confidential files for the corporation Obtain appropriate executive signatures on required documents Greet and direct visitors to Corporate Executives
Resolve discrepancies with special project invoices Maintain accurate files with detailed-oriented organizational skills July 2011 through March 2012 Infinistaff, LLC Stanadyne Corporation, Washington, North Carolina
Human Resources Administrative Assistant
Assist Human Resources Manager and Generalist with all duties as required
Coordinate scheduling of candidates for interviewingwith management teams
Arrange travel itineraries for candidates when required
Utilize Microsoft Outlook to schedule interviews with management team members
Assist in scheduling training for employees when required
Process newly hired employees by reviewing company-offered benefits, entering data maintained for employment records, setting up personnel files, and other procedures to complete the hiring process
Maintain required statistical reports utilizing Microsoft Excel
Prepare organizational charts with Microsoft Visio
Use multi-function office machines for copying, faxing, scanning, and printing
Order uniforms for employees by contacting an outside uniform company January 2004 through March 2011 Sonia M. Private, Attorney at Law Washington, North Carolina
Legal Assistant
Assisted attorney in preparation of cases for trial
Researched for updated case law changes and updated forms
Conducted initial intake of clients via the telephoneand others who walked in
Windows Operating Systems utilized for correspondence
QuickBooks and Abacus Law utilized for accounting duties
Group Administrator for Health, Dental, Aflac, and Retirement Policies March 2000 through December 2003 NC Department of Corrections, Division of Community Corrections Washington, North Carolina
Probation Parole Officer
Supervised offenders in the community if they wereplaced on Supervised Probation in lieu of incarceration after being convicted of misdemeanors and felonies
Investigated and prepared reports on probationers and submitted these reports to the Court and Parole Commission upon request
Visited homes of probationers, conducted drug screening,verified offenders employment status
Performed statewide criminal record checks of probationers
Provided Crisis Intervention when required
Arrested and searched probationers for contraband February 1999 through March 2000 District Attorney’s Office Washington, North Carolina Victim-Witness Legal Assistant
Referred victims and witnesses to appropriate community resources
Notified victims and witnesses of upcoming courtdates for their cases
Prepared Bills of Indictment
Assisted in preparation of cases for trial
July 1998 through February 1999 District Attorney’s Office Washington, North Carolina GRANT POSITION: Child Abuse Victim-Witness Legal Assistant
Referred victims and witnesses to appropriate community resources
Notified victims and witnesses of upcomingcourt dates for their cases
Managed statistical information using Excel to monitor recorded child abuse cases in Beaufort, Hyde, Martin, Tyrrell, and Washington Counties
Liaison between the District Attorney s Office and other agencies such as law enforcement, DSS, and various community resources to properly implement the Child Abuse Grant
Executed Victim Witness duties for all reported child abuse cases within the above-listed counties
September 1997 through July 1998 Tideland Mental Health Center Washington, North Carolina
High Risk Intervention Social Worker I
Provided one-on-one services to children with mental health, developmental, or substance abuse challenges
Liaison between Tideland Mental Health Center and other agencies such as law enforcement, DSS, school systems, and community agencies
EDUCATION
August 1986 through December 1990 East Carolina University Greenville, North Carolina
Bachelor s of Science in Criminal Justice AccreditedSchool of Social Work
September 1990 through December 1990 completed required Internship of approximately 480 hours shadowing of police officers in the performance of their duties. August 1982 through June 1985 Washington High School Washington, North Carolina
High School Diploma
EXTRACURRICULAR ACTIVITIES
● Playing with my two sons
Camping
Reading
Gardening
REFERENCES
Available upon request
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