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Customer service officer

Location:
Lagos Mainland, Lagos, Nigeria
Posted:
November 07, 2021

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Resume:

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Shayet Patience Bako

Ikeja, Lagos

070********

ado9xs@r.postjobfree.com

https://zety.com/profile/shayetpatien

ce-bako/341

Agricultural Worker acquainted with use, care and operation of light and heavy agricultural equipment. Trained on safety procedures for handling hazardous materials and operating heavy equipment. Tended to crops and plants while maximizing efforts to prevent pests and crop death using organic methods. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.

Skills

Cheerful

Self-motivated professional

Flexible & Adaptable

Compassion

Verbal and written communication

Teambuilding

Adaptability

Multitasking abilities

Project Management

Currency packaging

Cash counting

Deposit and withdrawal management

Relationship building and management

Compliance, banking laws and regulations

Work History

Bank Teller

Fidelity bank, lagos, LAGOS

Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.

2020-09 - Current

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Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.

Served needs of more than 10 customers in busy environment.

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Turned in excess cash to maintain drawer security.

Sold and cross-sold bank products to new and existing customers.

Reconciled cash drawer and resolved discrepancies.

Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Processed customer transactions accurately and efficiently.

Maintained friendly and professional customer interactions. Graduate Engineering Trainee(NYSC)

Federal Ministry of Agriculture and Rural Development, Abeokuta, Ogun State

Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.

Led projects and analyzed data to identify opportunities for improvement.

Identified issues, analyzed information and provided solutions to problems.

Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Developed and maintained courteous and effective working relationships.

Proved successful working within tight deadlines and fast-paced atmosphere.

Demonstrated respect, friendliness and willingness to help wherever needed.

Cahier

Chicken Republic, Ikeja, Lagos

Restocked, arranged and organized merchandise in front lanes to drive product sales.

Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

Completed manual and machine counts of funds for transactions .

Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Arranged paper and electronic payment records to maintain well- organized fill systems and recordkeeping compliance.

Operated cash register to record all transactions accurately and efficiently.

Educated customers on promotions to enhance sales.

Assisted customers with special services, account updates and promotional options.

2019-07 - 2021-06

2019-09 - 2019-12

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Increased sales by offering advice on purchases and promoting additional products.

Processed POS transactions, including checks, cash and credit purchases or refunds.

Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

NATIONAL DIPLOMA: Agricultural Engineering

KADUNA POLYTECHNIC - TUDUN WADA .KADUNA.KADUNA STATE

Member agricultural engineering student association

Thesis: modification of an evaporating tank

Higher National Diploma: Agricultural And Bio-Environmental Engineering

Kaduna Polytechnic - Tudun Wada.Kaduna .Kaduna State

Elected as secretary,electoral committee of agricultual and bio- environmental engineering department

Construction of a motorized rice threshing machine. Additional Information

Graphic Design (elementary level)

Languages

English

Hausa

Bajju

Interests

Community involvement

Blogging

Reading

Travelling

Sports

Arts

Child care

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2012-09 - 2016-11

2017-09 - 2019-11



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