Customer service officer
Resume:
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Shayet Patience Bako
Ikeja, Lagos
***********@*****.***
https://zety.com/profile/shayetpatien
ce-bako/341
Agricultural Worker acquainted with use, care and operation of light and heavy agricultural equipment. Trained on safety procedures for handling hazardous materials and operating heavy equipment. Tended to crops and plants while maximizing efforts to prevent pests and crop death using organic methods. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Skills
Cheerful
Self-motivated professional
Flexible & Adaptable
Compassion
Verbal and written communication
Teambuilding
Adaptability
Multitasking abilities
Project Management
Currency packaging
Cash counting
Deposit and withdrawal management
Relationship building and management
Compliance, banking laws and regulations
Work History
Bank Teller
Fidelity bank, lagos, LAGOS
Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
2020-09 - Current
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Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
Served needs of more than 10 customers in busy environment.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Turned in excess cash to maintain drawer security.
Sold and cross-sold bank products to new and existing customers.
Reconciled cash drawer and resolved discrepancies.
Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
Processed customer transactions accurately and efficiently.
Maintained friendly and professional customer interactions. Graduate Engineering Trainee(NYSC)
Federal Ministry of Agriculture and Rural Development, Abeokuta, Ogun State
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Led projects and analyzed data to identify opportunities for improvement.
Identified issues, analyzed information and provided solutions to problems.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Developed and maintained courteous and effective working relationships.
Proved successful working within tight deadlines and fast-paced atmosphere.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cahier
Chicken Republic, Ikeja, Lagos
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Completed manual and machine counts of funds for transactions .
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Arranged paper and electronic payment records to maintain well- organized fill systems and recordkeeping compliance.
Operated cash register to record all transactions accurately and efficiently.
Educated customers on promotions to enhance sales.
Assisted customers with special services, account updates and promotional options.
2019-07 - 2021-06
2019-09 - 2019-12
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Increased sales by offering advice on purchases and promoting additional products.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
NATIONAL DIPLOMA: Agricultural Engineering
KADUNA POLYTECHNIC - TUDUN WADA .KADUNA.KADUNA STATE
Member agricultural engineering student association
Thesis: modification of an evaporating tank
Higher National Diploma: Agricultural And Bio-Environmental Engineering
Kaduna Polytechnic - Tudun Wada.Kaduna .Kaduna State
Elected as secretary,electoral committee of agricultual and bio- environmental engineering department
Construction of a motorized rice threshing machine. Additional Information
Graphic Design (elementary level)
Languages
English
Hausa
Bajju
Interests
Community involvement
Blogging
Reading
Travelling
Sports
Arts
Child care
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2012-09 - 2016-11
2017-09 - 2019-11
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