Project manager

Michelle Sifft

*** ********** ** ******, ** ***** Cell: 815-***-**** ******@***.***

PROFESSIONAL SUMMARY

Highly motivated team player, skilled in independently meeting deadlines while working in a fast-paced environment

WORK HISTORY

OPERATIONS COORDINATOR-SR. SPECIALIST III JP MORGAN CHASE-MERCHANT DISPUTES 12/2017-4/2021

·Accurately analyzed data to create up to 86 analytical reports per a month influencing improvements in the department via strong analytical, organizational, and problem-solving skills

·Created up to 200 ad hoc requests per a day using time management, organization, and teamwork skills

·Audited and trained clients regarding new business applications, focusing on attention to detail to reach 98% goal

·Communicated updates during department meetings to effectively meet quaterly goals

·Received more than 10 awards from the leadership team regarding excellent verbal and written communication, developing strong relationships, adapting to a rapidly changing business, and taking the lead in unstructured situations

SPECIALIST I-CUSTOMER SERVICE JP MORGAN CHASE-MERCHANT DISPUTES 05/2017-12/2017

·Negotiated and collaborated with clients to resolve conflict, exceeding the 100% productivity goal

·Multi-tasked new projects while maintaining a 145% accuracy acheivement

SALES MANAGER AUTOZONE 12/2016- 05/2017

·Managed a portfolio of over 10 accounts, exceeding sales goals achieving over $1000 in sales per a day

·Managed multiple projects while delivering quality results resulting in no errors during audit inspections

·Attention to detail and accuracy organizing data and graphs for employee meetings

SALES ASSOCIATE AUTOZONE 08/2014-11/2014, 10/2016-12/2016

·Selected the correct products based on customer needs, product specifications, and applicable regulations

·Built relationships with customers and the community to promote long term business growth

EDUCATION

BACHELOR OF SCIENCE 2007 NORTHERN ILLINOIS UNIVERSITY-DEKALB, IL

SKILLS

·Proficient in Microsoft Office (Outlook, Excel, Word, Access, Powerpoint)

·Team player attitude

·Strong interpersonal skills

·Strong problem solving skills

·Strong decision making skills

·Highly creative, flexible, and adaptable with good follow-through

·Ability to remain competetive and coachable while working in a fast-paced environment

·Efficiently multi-task and meet deadlines

·Knowledge of Ad-hoc reporting tools

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