Seasoned professional with astute mathematical, problem-solving skills

KOGILA NARAYANASSAMY

ANALYST/SPECIALIST

Mobile: 416-***-****

Email: ********@*****.*** linkedin.com/in/kogila-n-69412ab

PROFILE

Seasoned professional with astute mathematical, problem-solving skills and proven record of delivering business impact and results. An eye for detail and ability to accurately process large volumes of detailed information, analyze results, identify issues/trends, spot anomalies, improve efficiencies, and explain the most complex situation in a very simplified way. With a growth mindset and strong judgment ability, my passion for business analytics to integrate data and make recommendations to meet client service expectations and data management support within a team.

SKILLS

• MS Excel, PowerPoint, Word, SharePoint, SQL Server • Power BI, Tableau

• Bilingual, Technical, Analytical • Relational databases

• Meticulous, Proactive, Diplomatic • Process Improvement, Lean Six Sigma

• Detail Oriented, Fast Learner • Knowledge of R, Python. SQL

PROFESSIONAL EXPERIENCE

Senior Operations Specialist, RBC Insurance, Mississauga, ON April 2017 – present

Manage daily workflow, resolve conflicting priorities, and reconcile Service Level Agreement (SLA’s)

Collaborate with business partners, review, approve and author all Supplier related documentation

Compliance with Standard Operating Procedures (SOP) and review Vendor’s Quality for consistency

Serve as Subject Matter Expert providing knowledge transfer, critical thinking skills, technical and business process expertise to third party suppliers including training, support, coaching and mentoring

Perform audits and ensure timely resolution to Error out of Audits (EOA) and rebuttals within 24 hours

Prioritize business needs, review aged/pending cases, complaints, and escalations

Identify defects/issues, analyze gap/root cause analysis, and oversee the handling of significant breaches of SLA’s and SOP’s

Monitor dashboards, provide input into supplier scorecards, perform weekly reviews ensuring KPI metrics/reports and quality standards/performance are adhered to

Review process flow/identify areas for continuous improvement and development for long-time impact

Resolve business associated issues with internal business partners, clients and Business Integration team members ensuring the reliability of financial and operational information

Handle complex/sensitive cases, manage timelines, and deal effectively with pressure while maintaining integrity, privacy, security, and completeness

Participate on projects and initiatives requiring specialized knowledge and precise standards of business processes/rules, systems, and operations

Maintain awareness and act in accordance with Risk Management policies, procedures, and schedules

Bilingual Policy Analyst, RBC Insurance, Mississauga, ON 2005 – 2013; 2014 – 2017

Complete inforce illustration scenarios as requested by advisors, brokers, or other business areas within the established turnaround standard with excellent accuracy on Universal Life (UL) policies

Apply product and business rules and knowledge in running the illustrations

Analyze and test the impact of withdrawals, loans, premiums as well as life, mortality charge, face, and rider changes on policies

Perform other life insurance product contractual calculations/technical policy calculations (ACB, NCPI, mortality costs)

Validate fund values and identify gaps, trends and analyze root cause of problems

Communicate with advisors and recommend alternatives to meet advisor and policy holder expectations

Anticipate future outcomes upon diligently reviewing policy details to understand the trends/past

Collaborate with other team members to resolve policy requests and participate in team discussion

Prioritize requests and escalate for resolution whenever necessary to meet standards

Ensure any documentations are uploaded into appropriate repository

Bilingual Loans Administrator, RBC Insurance, Mississauga, ON (secondment) 2013-2014

Supported the Credit Facility Product, Traditional (Policy Loans and Fixed Rate policy loans)

Administered loan advances, loan quotes, anniversary interest billings, loan repayments, monthly statements, interest letters, renewal and maturity option letters, policy default and lapse processing, renewal processing, maturities, and cancellations

Ensured accurate allocation of loan investments and quality checks of teammates within tight deadlines and service standards

Research/ Mainpro Coordinator, College of Family Physicians of Canada, Mississauga, ON 1999-2004

Evaluated participant experiences and defined outcomes for assessing Falls in the Elderly and recommend problem resolutions

Analyzed statistical reports and created visual charts

Provided recommendations in planning and implementing Maintenance of Proficiency (Mainpro)

Accessed and processed Continuing Medical Education credits

Record employee attendance

EDUCATION

Big Data Analytics Certification (2019/2020) - McMaster University

Logistics Management Certificate - Humber College

BSc (Hons) Mathematics & Computing - London Metropolitan University, UK

Diploma in Mathematics, Statistics & Computing - London Metropolitan University, UK

ACCOMPLISHMENTS

Identified by management to audit work of peers for consistency, accuracy, and risk mitigation

Unlock potential of vendors in independently providing quality work

Nominated by management and awarded by Senior Leadership team for Simply the Best

Proven record of exceptional performance and departmental goals with an SLA of minimum 96%

Lean Six Sigma Yellow Belt Certification 2016

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