Front Desk Service Representative

Sarra L. Foster

317-***-****

*********@*****.***

www.linkedin.com/pub/SarraLFoster

PROFILE

Caring and compassionate General Studies Student with a desire to serve others and give back to the community. Excels in a variety of environments and is conscientious and team oriented. Possess effective communication skills and the ability to resolve problems. Established reputation as a hard-working, consistent, and honest employee learner.

EDUCATION

Ivy Tech Community College Indianapolis, IN Anticipated Graduation May 2022 Associate of Science General Studies

SKILLS SUMMARY

● Relatable ● Training and Mentoring ● Conflict Resolution

● Management/Leadership ● Critical Thinking ● Tactful and Discretionary

● Monitoring and Observation ● Dependable Active listener ● Time Management

● Good Troubleshooting Ability ● Persistent and Conscientious ● Clarify EXPERIENCE

H&R Block Indianapolis, IN December 2012--April-2021 Customer Service Representative

● Assist with the switchboard to manage client appointments.

● Clean and maintain office equipment for the safety of client and staff members

● Set and Confirmed Appointments along with Administrative duties.

● Managed front desk office to assist with client check in. Healthcare Claims Management Indianapolis, IN May 2013 -January 2019 Anchor Representative

● Adherence Commitment 90% or higher-99% call evaluation

● Onboard hiring committee

● Trained 100+ staff on Epic and Dialer systems

FedEx Indianapolis, IN Jan-2010- 2010

Sorter

● Loaded, unloaded, and adjusted materials and products on conveyors by hand.

● Observed packages moving along conveyors in order to identify packages and detect defective packaging.

● Marked and labeled containers, container tags, and other products. Professional Development

Phi Theta Kappa- Member

PASS The Torch - Nominated member

Founder of Morale Committee

4.0 G.P.A

Dean’s List

Phi Theta Kappa

Domestic Violence Network Indianapolis, In October 2014

Girls Inc. May 2010-2012

Workforce Readiness May Certificate

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