Personal Assistant Travel Agent

Alexi Caldwel

Wichita, Kansas, *****, 316-***-****, *********@*********.***

Professional Experience

Partner Advocate

Celebrity Cruises- Wichita, Kansas -(August 2020 - Present)

-Working reports on Excel, Word and Insight.

- Maintaining Professional and personal relationships with travel agencies.

- Actioning emails on a daily

-Accounting on large accounts

-Working with outside resources

-Maintaining Stat Flow

Strategic Products Sales Associate

Celebrity Cruises- Wichita, Kansas- ( August 2018- August 2020)

-Taking Inbound calls for Galapagos, Cruisetours, City Stays and Amex.

-Handling escalations

-Creating and servicing complex calls

-Maintain a stable stat flow

-Coordinating with outside resources.

Individual Reservations Sales Associate

Celebrity Cruises- Wichita, Kansas- (March 12, 2018- Present)

-Taking Inbound calls from guests sailing with Celebrity Cruises and Travel agents.

- Giving exceptional service to travel agents wanting to book clients with Celebrity, assist with caller inquires about room accommodations, amenities,and promotions that Celebrity offers.

- Selling and Providing customer service with shore excursions, Flights with Celebrity, Hotels, transfers,and dining the company offers

- Maintain a stable stat flow

-Give exceptional customer service and resolve any issues a travel agent or guest might have Customer Service Manager

Wal-Mart Inc, Wichita, Kansas- (August 18, 2016- February 14, 2018)

-Open/Close down all registers

- Maintain device accuracy whether resetting or manually opening device to fix situation

(Moneygram, Money order machine, self checkout machines, etc)

-Control and maintain front end functions (minimize waiting time in line, send cashiers to break/lunches on time, and monitor coverage across registers.)

-Audit POS registers. Account for any changes in drawer or make sure register equals out

-Send small to large sums of money locally or internationally Alert to scams and fraudulent/counterfeit forms of payment and notifying cashiers of these types of methods to watch for.

-Assess situations and complaints with positive customer service skills Cash Office Accountant

Wal-Mart Inc, Wichita, Kansas- (April 2017- February 2018)

- Program Smart System computer network

- Calculate company sales and intake from previous day

- Assess calculations and figure any shortage or overage occurred

- Prepare cash to be taken from GUARDA and sent off to bank (cash, payroll checks, WIC checks, tax checks, and money orders)

- Send emails to store manager and Corporate regards of money sales, loses, and gains Personal Assistant

Beauty Dot, Wichita, Kansas- (May 2015 - December 2016)

- Run errands for CEO

- Maintain and monitor inventory

- File documents

- Responsible for client phone calls and setting appointments and/or canceling appointments

- Prepare spa rooms for clients

Education & Training

Studying Business Administration, Executive (MBA)- Wichita State University Diploma- Willard High School, Willard, Missouri

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