Front Office Online Travel

BRIDGET LERATO NYALUNGU

Stand No ***

Marongwane Trust (Mpumalanga)

Cell phone Number: 063-****-*** Email: *********************@*****.***

Overview: I’m a very hard working Lady with 11 successful years in the Hospitality Industry and worked in different Departments from the junior ranks to my current position of a Reservationist. Over the years i have learned to work as a team player by acquiring and developing skills in order to provide excellent service at all times and to make room for growth in every Company i worked for.

PERSONAL INFORMATION

Known as: Bridget

Date of Birth: 19th September 1982

Identification: 820-***-**** 086

Citizenship: South African

Gender: Female

Marital Status: Single

Health: Excellent

Home Language: Xitsonga

Other Languages: English, Siswati and Zulu

Criminal Record: None

EDUCATION

Mmabatho High School

Highest Grade (Grade 12, Matric) 2001

Subjects:

* English

* Afrikaans

* IsiZulu

* Biology

* Mathematics

* Physical Science

* Agricultural Science

WORKING EXPERIENCE

MAKALALI PRIVATE GAME LODGE (5 Star Hotel)

Current Position: Reservationist /Receptionist

Period: 2018 November to Current (1Year)

Duties:

Taking calls and making bookings for Groups and individuals as per required dates.

Doing follow ups and confirming bookings right on time

Ensuring that all Rates are correct for the Night Auditor

Sending and responding to emails timorously and courteously

Following up of Group reservations, on a regular basis to ensure deposits and rooming lists are timorously received, following release periods policy

Checking of the following days arrivals to ensure that all reservations are guaranteed, thereby reducing no shows.

Attending to all online Travel Agencies and confirming bookings

Liaison with Central Reservations regarding bookings from their side.

Ensuring that banking of deposits are done on the same day deposits are received

Updating Series performance daily

Liaison with Housekeeping regarding special requests.

Managing of “O” status / City Ledger accounts.

Helping out at Front Office desk by checking Guests in and Out

Making sure that all outstanding Bills are paid before Check Out

To inform Management of any irregularities when and if they occur

Preparing daysheet Sheet on a daily basis

AHA GREENWAY WOODS RESORT (3 Star Hotel)

Current Position: Reservationist / Receptionist

Period: 2016 January to October 2018 (3Years)

Duties:

Taking calls and making bookings for Groups and individuals as per required dates.

Doing follow ups and confirming bookings right on time

Ensuring that all Rates are correct for the Night Auditor

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Sending and responding to emails timorously and courteously

Following up of Group reservations, on a regular basis to ensure deposits and rooming lists are timorously received, following release periods policy

Checking of the following days arrivals to ensure that all reservations are guaranteed, thereby reducing no shows.

Attending to all online Travel Agencies and confirming bookings

Liaison with Central Reservations regarding bookings from their side.

Ensuring that banking of deposits are done on the same day deposits are received

Updating Series performance daily

Liaison with Housekeeping regarding special requests.

Managing of “O” status / City Ledger accounts.

Helping out at Front Office desk by checking Guests in and Out

Making sure that all outstanding Bills are paid before Check Out

To inform Management of any irregularities when and if they occur

Preparing Function Sheet for the upcoming week

Reading of the Day Sheet during morning Meetings

AHA GREENWAY WOODS RESORT (3 Star Hotel)

Previous Position: Room Attendant

Period: 2008 January to March 2016 (8 Years, 3 Months)

Reason to Leave: Promoted to Front Office

Duties:

Cleaning of Guests Rooms daily according to the required standard

Performing rotational cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning) as required

Ensure Security of Guest rooms and privacy of guests

Replenishing Amenities according to the operational standards

Anticipate guests’ needs, respond promptly and acknowledge all guests in any time of the day.

Familiarising myself with all Hotel services/features and local attractions/activities to respond to Guests inquiries accurately.

Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra Blankets/Pillows and Luggage Racks.

Responsible for achieving and exceeding the Guests satisfaction score.

Washing Guests Laundry.

Cleaning the Public area when assigned to.

INHOUSE TRAINING

Basic First Aid Certificate – Level 1

Tourism Certificate

SOFTWARE PROGRAMS

Apex

Opera

Eres

Microsoft Excel, Word and Outlook

REFERENCE

Name : Mr Dickson Mokoena

Occupation : Rooms Division Manager (Greenway Woods)

Contact : 013-***-****

Email : ***@********.**.**

Name : Mr Jabulani Mhlanga

Occupation : Front office Manager (Bongani Mountain Lodge)

Contact : 072*******/013*******

Email : **@***.**.**

Name : Ms Ponani Shirinda

Occupation : Front Office Supervisor

Contact : 015-***-****

Email : **********@*********.**.**

DECLARATION

I Bridget Lerato Nyalungu hereby declare that the information provided above is true and correct to the very best of my knowledge

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