Support Representative
Resume:
Louis M. WILLIAMS
*** **** ***%, **. *, Bromx. NY 10451
50.1125, Call Phone, 0.200
!@aprontine net
SUMMARY
ssociate and Tovimical Suzport Representative in the New York City Melropolitas Atea, where Lam able
weational Sk allenging, productive environment.
** WORK EXPIERIENCE
(LESG/OY) Level 2 Customer Support Representative
Cabiovision - evicho, NY ~ April 2006 to July 2015 Phumes (5747 9003 5
+ Displayed sensitive vorununication skis t2 subscribers, stayed oaln under pressure wails oaintséning a pleasant Jeroure
© Resolved subscribers Cable TV issuss, Phone and Inteme? gliches while usiag safe relizble trouble stoetirg tecknicues
Rocarded nates, gave siep by siep insctuctions, all while puyicg het 10 “he subscrilurs’ aed, in dition to predicting the next issue
80 vonsuled With business subscribers ahout their imtemset and phone fesuures, reset businoss routers and VolPphank: madoms
(TSG/OV) Level 1 Customer Support Representative Trainee
Sphesion ‘Technology Westaury, NY ~ ene AHS so Apel: 2006 Phone: (272) 37 2ORSU
Assisted vabsoribers with wireless inarnet-aroadhane aevwork aroblents, kelp canéigure modem, and row:ez coancetions
Sctup emai: settings wish subscribers aod also explaining tetuns Like: sparo, ¢-mai? (lering, virus and malware peevention
"aoghi the ciferences between hardwate and software problems alse zeferred subscribers w proper manufaetere For suppert
© Tnfetenod subscribers aboot the anline vompacy arsswer verter database “or acdiuiona aniline instructions ard iefarmation
Tier 3 Customer Support Representative, Temp
iti infarmatioa Tecnology Recruiter (Tine Warcer Calne) Murch 2005 to June 2005 Faetive av af deray 25, 2012
Supporod sabso-ibers with invemet speed test counectior, and insleceled thera how 9 manétor beswser nd coriuner setcings
aeated tod assured cunfidere> with subscriber issuce, by prescatiag a warm and fFiendly freage while comimurieating
fechecksd subscriber Issues to siarify the gunblem is salved andl guarzotes quality carcral wich customter eare and cae:
‘ook: payments, wen? over ailling invoives, schedule repaic appoitconents urd updated acount inJoomation for sebserihe:s
EDUCATION
Certificate: Network Administrator
OT Ansviuue of Teshmology: New York, NY. uly 2016 Phone: (2/2) 695
GPA: 1G
Associates Degree: Computer Programming and Faformation Technology
ASA Insbluts: Brooklyn, NY. May 2005 Phone: 377*-********
GPA3.50
Certificates
he Cerest Center: New Vork, SY. October 2042 Pha at 5
Couaies: Cortfied Interne: Wabmaster Assaciaxe & Professional Web Designer © Master Web Developer
Certification
Per Schulas: Bronx, NY. February 2002 Phoae:
CompTIA A~ Certify
(18) ODF R860
Certificate: Intersetive Muttime
Preit losillute: New York, NY. May 2000 Phone
MILITARY SERVIC
Seance County
States, BRAN: SME
Pit, Disa:
Rana:
sy 1972 ca lary 1974
958 7697
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