waitress/hostess
Resume:
Penelope Mokobi
** **** *** ******** ****** business owner.
Contact
Heritageview, Newtown Gauteng
******************@*****.***
Objective
To go through a path of self-discovery while being part of something big. To experience life and growth within me by giving out my best in everything that I do and always willing to learn something new and knowing that hard work and determination will lead to a wold of endless possibilities. I am a young vibrant 23 year old female with so much life experience, seeking to expand my knowledge and gain professional experience because I know I have a lot to offer, I just need an opportunity to prove myself
Education
North-West University: 2017- pending financial relief for final year
: BA in communications and Labour
Relations
Carleton Jones High: 2012- 2016
:Bachelors admission
Key Skills
Team player
Computer skills
Interpersonal skills
Customer service
Management skills
Experience
01 October- 30 June 2021
Head hostess • managing waitresses • Mcafe Bar/ restaurant
I was responsible for delegating responsibilities amongst waitresses, making sure that they understood what was expected of them. Making sure that my waitresses provided excellent customer service. I assisted new waitresses with their training and worked as a mediator between the management and the waitresses
Communication
What made me stand out from my co-workers was the determination I showed, I always availed myself when someone needed help or clarity. On my shifts I checked if there was any shortage, if the bathrooms were clean and presentable. I went an extra mile for my customers
Leadership
Being promoted to head waitress/ hostess, a position that never existed before at Mcafe was because of a presentation that I pitched to management to resolve fighting amongst waitresses for tables, they saw how dedicated I was to my job as I would treat all my customers with the same level of respect regardless of what they were buying. They also noticed that I always tried to get my co-works to work together and be a team, and how to resolve any conflict between us before going to management.
References
Ramalebo Selebeleng
Email address: *******************@*****.***
Contact number: +27-67-746-****
Senior manager at Mcafe
Contact this candidate