English Teacher Translator

GISELE MARIE MCCRAY BRITO

PERSONAL INFORMATION

Birth Date February 28th, 1967

Address *** *. ***** ******, ********, New York, 11236

Cellular Phone 929-***-****

Email ******.******@*****.*** / ****************@*******.***

EDUCATION

2021 Universidad Latina de Panamá

Master Degree in Higher Education.

2020 Quality Leadership University

Diploma in Virtual Education

2019 Universidad Latina de Panamá

English Bachelor’s Degree, with an emphasis on Translation

Ongoing Universidad de Panamá

Bachelor’s Degree in Law and Political Sciences

WORK EXPERIENCE

TRANSLATOR/INTERPRETER

2018-2021 Certified Public Translator

Officially certified and authorized to translate and interpret from Spanish to English and vice versa. Ministry of Education (Panama)

Freelance Translator of commercial, technical, educational, and legal documents.

TEACHER / TRAINER

2020-2021 Centro Educativo Básico General Carrusel

English Teacher (Junior High School)

Cover grades 7th through 9th, in charge of teaching-learning process of students of basic education. Subjects taught: Science, Grammar, Spelling and Reading, Conversation and Literature).

2020-1 Universidad Latina de Panamá

2019-3 English Teacher (English I, English II, and English III)

In charge of teaching-learning process of higher education students.

Use of virtual and in class technology to deliver the classes (projector, computer, online platforms)

2019 El Ocaso Bilingual School

English Teacher (Junior High School)

Cover grades 7th through 9th, in charge of teaching-learning process of students of basic education.

Subjects taught are Commercial English, Universal History, Conversation and Literature).

2018 Saint John Bilingual School

English Teacher (High School and Junior High School)

Management of the teaching-learning process of students of basic education, and average.

Subjects taught in English, 9th, 10th, 11th and 10th grade students (Religion, History, Language, Conversation and Literature).

2017 Colegio Bilingüe San Vicente de Paul

English Teacher (Junior High and High School)

Leading the teaching-learning process of students of basic education, and average.

Subjects taught in English to 8th, 10th, 11th, and 12th grade students (Spelling, Grammar, Literature, Reading, and Business English).

2016 Saint John Bilingual School

English Teacher (Elementary and Junior High School)

Management of the teaching-learning process of students of basic education, and average.

Subjects taught in English, 4th, 5th, 6th and 7th grade students (Religion, Science, Language, Spelling, Phonetics, Conversation and Reading).

2012 Multilingual Group

Facilitator of Language

Management and facilitation of learning for students who wish to improve the command of the language in Spanish and English.

The functions included facilitating learning through various learning tools and techniques.

The target group was young professionals who need to improve the level of basic to intermediate and intermediate to expert language.

Provide an English class and a Spanish class 3 times a week.

The number of people per class is a maximum of 10 people.

2013-2014 SITEL

Senior Learning Specialist for customer service and sales projects (Comcast and GoPro)

Duties:

Designed Senior Learning Specialist, with a Learning Manager Learning Plan, to acquire more knowledge about the role of a Learning Manager and the set of skills needed to perform the job.

The functions that are decomposed, including, but not limited to, process management, training, curriculum review and supervision of the trainer’s team.

Learning management for new employees and providing added value to agents already in production in order to increase the information base to improve productivity.

Facilitation of learning through various learning tools (LMS such as Litmos, Moodle, KMS - knowledge bases), virtual classes through GoToMeeting, as well as projectors and printed material.

2005–2008 SITEL – Panama (Tumba Muerto). Coach Peer Mentor.

Leadership Academy Facilitator. January 2007 to March 2008.

Present modules: OCP Process and Procedures and Track and Analyzing Performance. Participated in the Academy in five trainings. Delivered modules to agents aspiring to be coaches or leadership positions, from all accounts on site (4 accounts). Classes usually consist of 15 to 20 agents and were a week long. Content and delivery was done in a university like setting and trainees where required a passing grade of 80% to move on to the next level of training. Assigned to this role due to my experience in training and as a coach.

Support Trainer. July 2007.

Support in the ramping up of the El Paso site (Texas, USA). This is a GC Services site that also provides services to XM Satellite Radio. Gave assistance to trainers and other support staff, as well as management for the account. Direct contact with the client, providing feedback on training material, training classes, as well as candidates in training and production, in order to close gaps that could impact operations.

CUSTOMER SERVICE

2015-2016 Panama Canal Authority

Office clerk NM4 - Temp Position

Administrative Support for the Health and Benefits Program, Division of Human Resources Services of the Panama Canal Authority.

Make appointments for occupational health and psychology therapies.

To receive the forms of the candidates accepted by the ACP and to initiate the process of affiliation to the private insurance.

Make periodic appointments of the employees because of their position, either for 1, 3 or 5 years. Also set up physical examination appointment for candidates applying to the ACP.

Establish appointments for channel divers and divers from the Smithsonian Institute and other companies and agencies, as well as for ACP firefighters.

Update the records of employees who are treated at the ACP clinic, with laboratory information and x-rays.

Coordinate with the other ACP clinics to assign the appointments and visits of the doctors to the clinics.

To coordinate and provide administrative support to the Security Office in the preparation of letters for the purchase of toxic material, which requires special approval, as well as the updating of the MSDS information in the ACP data system.

2010-2012 Professional Call Solutions, Inc. (ProCall)

Call Center Manager.

Administration of the call center, in order to ensure proper administrative functioning.

Management of staff, ensuring employees complete their tasks.

In charge of operating expenses of the Center, including purchase of materials and supplies, acquisition, and maintenance of office equipment.

Generate contracts for new employees and their respective registration in the Ministry of Labor.

To keep the record of the expenses of the payroll, like the Reports of the following labor liabilities, stories like educational insurance monthly payment of the contributions to the Social Security Fund.

Coordination, designing and tracking activities and motivational benefits for employees, stories such as getting entertainment offers / amusement parks and passes to the cinemas, as prizes to motivate production.

Quality Assurance Analyst - PQA.

Escuchar las llamadas (en vivo y grabados) y la coordinación de sesiones de retroalimentación con los agentes.

SOCIAL RESPONSIBILITY AND VOLUNTEERING

2001–2002 APRONAD. Asociación para la Promoción de Nuevas Alternativas de Desarrollo

Duties: Volunteer.

2000–2002 Researcher for the Landmine Monitor

Presentation of the First Report on the situation of Landmines in Panama. Publication of the Campaign the International against the Landmines, Winner of the Nobel Peace Prize, 1997. Collected factual data regarding military munitions and mines in the ex-canal zone area.

Participation in International Conferences in Mozambique, Belgium, Mexico DF, and The Netherlands.

1997–1999 Servicio Paz y Justicia en Panamá.

Assistant to the Childhood Program.

Community Promoter and Educator on Children and the Adolescence Rights.

1993–1994 Panama University’s Research Center (Volunteer)

Researcher's Assistant (Volunteer).

PERSONAL REFERENCES

Josefina Petterson. Mobile 507 6648.2144 - Professor at Universidad Latina de Panama.

Denys Prado. Mobile 6571.0019 - Coordinating Supervisor, Judicial Branch.

Yesenia Ferrabone. Professor at Universidad Latina de Panama, and TRanslator at the 507 6648.2144

Albert Cuccinelli. President/CEO of ARC Pointe Call Center Solutions, Email: ***********@**.**** / Skype: alcucci (USA)

Jessica Zhu. Assistant Manager. Bank of China. 507-****-****

Ariadna Saenz. Supervisor, Analyst. Panama Canal Authority. Tel. 507-****-****

SEMINARIES AND COURSES

Tesol Panama Congress (Certificate) - 2018

Managing Conflict

Tesol Panama Congress (Certificate) - 2016

Building a Coaching Environment

Interpersonal Communication

The Art of Facilitation

Performance Management Process Training for Managers

Characteristics of Adult Learners

HR Corrective Counseling Training

Classroom Management-Handling Difficult Participants

Coach Blitz (Training for Coaches)

Managing Change

Think Like a Customer (Train the Trainer)

Basic Tools for Trainers Section 1 - 6

HR Sexual Harassment Training

Evaluating Learning Materials

Employee Sexual Harassment Awareness

Learning Design Overview

Instant Coaching

The Negotiation Process

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