Paladin Security

Ray J. Li Cell: 647-***-****

Markham ON L*B *M* Email: *******@*****.***

OBJECTIVE: Recent graduate of the Criminology program at York University with relevant work experience. Seeking to apply education and employment experience to effectively fill law enforcement related positions. SUMMARY OF QUALIFICATIONS

Sustain strong occupational relationships with the public by providing professional service and enforcing client’s rules and regulations

Strong verbal and written communications skills for explaining rules/regulations and preparing comprehensive reports

Calm and comforting demeanour when solving problem and handling emergency situations

Innovative problem solving that resolves complaints and produces viable solutions.

Flexible team player who can easily adapt quickly to new situations and priorities, as well as changes

Competent negotiation and persuasion abilities with diverse people

Dedicated to providing excellent customer service and satisfaction

Demonstrates a consistent positive and optimistic attitude and outlook

Profound ability to defuse conflicts and potentially hostile situations

Competent observational skills with an orientation for detail

Consistently punctual and reliable in relation to duties and responsibilities

Strong self-motivation and initiative even in face of challenging tasks

Valid Ontario G Class Driver’s license

First aid and CPR certified, and MLEO certificate

Languages; English

EDUCATION

York University Sept 2017 – Dec 2020

Criminology

Relevant Coursework: Criminological Theories, Current Affairs of Criminology, Cultural and Humanities Studies etc.

University of Ontario Institute of Technology Sept 2015 – Apr 2017 Criminology and Justice Studies

Relevant Coursework: Diversity Studies, Canadian Criminal Law, Criminal Justice, Legal Systems, Psychology, Sociology etc.

EMPLOYMENT EXPERIENCE

Security Guard (Hospital)

Paladin Security March 2021 – Present

Continually monitors and actively patrols the emergency department waiting areas and pro-actively engages patients (awaiting treatment), visitors and staff in order to develop a positive safety culture and creates opportunities to enhance the user experience by making connections with those in the area and, where possible, alleviating some of the stresses and anxiety through respectful interpersonal interactions.

Uses supportive verbal techniques and engages staff resources in order to identify appropriate strategies aimed at the de-escalation of potentially violent behavior.

Develops relationships and maintains liaison with clinical and operational stakeholder groups (i.e. Triage, Admitting, Nursing, Social Work, Mental Health & Addictions, Security and volunteers) in order to ensure effective communication and consultation in the development of appropriate support and/or intervention strategies.

Acts as a principal contact for security services within the emergency department and liaises with emergency responders including law enforcement and Emergency Services when managing individuals who may pose a risk of violence.

Makes observations relating to obvious changes to the apparent health of those awaiting services (i.e. loss of consciousness, dizziness, obvious labored or difficult breathing, unresponsiveness, etc.) in the area and immediately identifies any concerns to clinical staff.

Conducts and documents an hourly census of the number of persons in the waiting areas.

Maintains basic data concerning the number of client contacts made during each shift.

Establishes knowledge of the support options and resources available (i.e. warm blankets, food & drink, transit passes, community support resources such as shelters, etc.) and liaises with staff in order to ensure their applications are appropriate and not contrary to clinical needs (i.e. not all triaged patients should take food or water prior to being seen by a physician).

Develops relationships with regular patients and visitors and through consultation with stakeholders develops customized “Approach Plans” that identify strategies for safely and effectively managing individual patients and visitors who are known to present a potential risk of violence.

Participates in multi-disciplinary stakeholder/team briefings/de-briefings and provides input into patient behavior management planning as required.

Reports observed and suspected security concerns to site security and/or law enforcement as appropriate, but does not directly engage in security related interventions unless necessary to provide for the safety of another person.

Provides way-finding and general information assistance as necessary. By-law Enforcement / Provincial Offences Agent (Summer Student Internship) City of Markham May 2019 – Aug 2019

Observed and investigated potential infractions of Municipal by-laws, both proactively and reactively.

Ensured compliance and provided enforcement for Municipal by-laws, Issue violation notices, and preparing documentation to facilitate legal proceedings.

Attended to the needs of residents and their concerns in regard to community and residential activity in relation to City regulations, By-Laws, and infractions.

Performing ancillary clerical, courier, logistical, street sanitation duties as requested.

Monitored parking areas and issued tickets for parking violations according to city/corporation’s guidelines

Concierge/ Security Guard

Tiger Security Management Services May 2018 – Aug 2018 May 2017 – Aug 2017

May 2016 – Aug 2016

Demonstrated good customer service by greeting residents and visitors entering and exiting the building

Provided exceptional customer service in commercial settings (giving directions, property management public relations, assisting sensitive/ vulnerable individuals)

Assisted contractors, cleaning staff and building operators by providing directions or escorting to various locations within the building and contacting building management

Gained voluntary compliance through tactful persuasion and negotiation.

Diffused confrontational and hostile scenarios involving discontent individuals.

Coordinated client/property management procedures and public relations

Responded to fire alarms ensuring proper safety procedures are followed and dispatched calls to 911

Assisted residents with physical disabilities with heavy parcels or entering/leaving building

Prepared incident reports of activities and irregularities, such as theft and medical emergencies;

Monitored parking areas and issued tickets for parking violations according to corporation’s guidelines, including law enforcement and Emergency Services when managing individuals who may pose a risk of violence. Security Guard

Probe Investigation and Security Services May 2015 – Aug 2015 Dec 2013 – Jul 2014

Assisted contractors, cleaning staff and building operators by providing directions or escorting to various locations within the building and contacting building management

Helped physically disabled residents with heavy parcels or entering/leaving building

Prepared incident reports of activities and irregularities, such as theft and medical emergencies;

Monitored parking areas and issue parking violations according to corporation’s guidelines, including law enforcement and Emergency Services when managing individuals who may pose a risk of violence.

Responded to fire alarms ensuring proper safety procedures are followed and dispatched calls to 911

Security Guard

Paragon Protection Ltd, Jul 2012 – Apr 2013

Provided exceptional customer service (Giving Directions, Property Management public relations, Assisting sensitive/ vulnerable individuals)

Gained voluntary compliance through tactful persuasion and negotiation.

Diffused confrontational and hostile scenarios involving discontent individuals.

Assist contractors, cleaning staff and building operators by providing directions or escorting to various locations within the building and contacting building management

Coordinated client/property management procedures and public relations

Responded to fire alarms ensuring proper safety procedures are followed and dispatched calls to 911

Monitored parking areas and issue tickets for parking violations according to corporation’s guidelines, including law enforcement and Emergency Services when managing individuals who may pose a risk of violence. Office Clerk Feb 2011 – Jun 2011

Dr. Helena Jaczek, MPP Oak-Ridges Markham Constituency Office Co-Op

Organized constituency related files by accurately filing relevant information

Prepared and packaged promotional materials to be mailed out

Researched and prepared lists regarding local non-profit organizations

Monitored media sources to disseminate pertinent information to appropriate parties CUSTOMER SERVICE EXPERIENCE

Real Estate Sales Representative Assistant

RE/MAX Goldenway Realty Inc., Part-time May 2015 – Apr 2019

Answered phone system, logged and relayed messages on a timely manner

Handled telephone inquiries, supplying information as needed.

Prepared marketing materials, posted signs, took pictures etc.

Wrote, edited real and entered estate descriptions and property listings

Attended, assisted, provided customer service and resolved inquiries at open houses and showings

VOLUNTEER EXPERIENCE

Summer Camp Activities Assistant July 2009 – Aug 2009 Markham Angus Glen Community Center-Reading Summer Camp

Assisted teachers with preparing and helping children with activities

Supervised students during outdoor activities (field trips) to ensure their safety

Escorted autistic students to arranged transportation, washrooms, errands etc. Teacher’s Assistant in Developmentally Delayed Class July 2010 – Aug 2010 Markville Secondary School Developmentally Delayed Class

Upholded and projected a positive and supportive role model

Adapted to the individuals and characteristic needs of all participants

Maintained and implemented safety procedures and precautions Developmentally Delayed Recreational Activities Assistant Spirit of Life, volunteer, part-time June 2018 – Aug 2018

Planned ability-oriented recreational, culinary and creative arts activities

Mentored and guided persons with developmental disabilities and special needs

(autism, Down syndrome, cognitive impairment, cerebral palsy etc.)

Upholded and projected a positive and supportive role model

Adapted to the individuals and characteristic needs of all participants

Maintained and implemented safety procedures and precautions

Contact this candidate