Lead Receptionist Medical Billing

PROFILE CONTINUED ON PAGE *

CYNTHIA SALAZAR SERNA

**** **** ******, *******, ** 80634

Cell: 970-***-**** *****************@*****.***

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

KEY SKILLS

Attention to Detail

Communication Skills

Leadership

Integrity

Time Management

Teamwork

Customer Service

Problem solver

Accountability

Creativity

WORK EXPERIENCE

AGFINITY INC, LOVELAND, CO

2019 to present

Accounting Clerk

Process invoices and payments.

Reconciling Statements to ensure accuracy.

Code daily the Bank activity for Agfinity.

Getting back with the customer in a timely matter to reconcile any issues.

Protects organization’s value by keeping information confidential.

Update job knowledge to co-workers

FRONT RANGE EAR, NOSE, THROAT

2016 to 2019

Receptionist/Scheduler

Effective in handing office administrative tasks within busy, multi physician practices

Expedient in processing patient check-in/check-out verifying insurance and collecting third party claims

Efficient in managing appointment scheduling, patient records, medical billing and financial information

Prepare monthly statements to be mailed to patients

Organizing all incoming mail and faxes distributed to correct personnel

Run daily reports for No Show appts

Making templates for Scheduling of patients

Implemented a new filing system for patients on a waiting list resulted in more efficient business operations

DR WELSH, UYEMURA, BROTSKY & JENG

2012 to 2016

Lead Receptionist

Answers multiple phone lines, greets patients, schedules appointments, maintained medical records, processed patients, and responsible for collecting co pays.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease. REFERENCES PROVIDED UPON REQUEST

Posted CPT codes for billing

Prepared statements monthly to be ran thru our postage machine for mailing

Managed Receptionist Area Team Leadership, Coaching, and Mentoring

Handling and organizing all incoming mail and faxes

Ran reports for monthly reminders of future appointments for patients BANNER STAFFING

2011 to 2012

Admitting/Insurance verification of benefits/Medical Assistance

Checking patients in and preparing their paperwork.

Insurance verification.

Verify insurance benefits for patients

LOVELAND PEDIATRICS, LOVELAND, CO

2009 to 2010

MA Assistant/Internship

Administered PKU, urinalysis, lead, Hgb, and cholesterol lab tests.

Obtained vitals, weight, height, head circumference, and completed growth charts.

Took blood pressure when patient was over 3 years-old and administered immunizations.

FAMILY PHYSICIANS, GREELEY, CO

2005 to 2007

Referrals and Prior Authorization/Supervisor Front Desk

Maintained doctor’s schedules.

Set up auto and workers compensation claims, and also setup OB contracts.

Obtained prior authorization on medical procedures, medications, and express referrals to fax to specialists.

Posted medical records and billed insurance.

Receptionist

Answered multiple phone lines, greeted patients, scheduled appointments, maintained medical records, processed patients, and was responsible for all billing and bookkeeping records.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease. EDUCATION

AIMS COMMUNITY COLLEGE – GREELEY, CO

2009 to Present

Associates of Applied Science (AAS) Degree

GREELEY WEST HIGH SCHOOL– GREELEY, CO

1979 to 1982

High School Diploma

CERTIFICATES

Certified Medical Assistant

(CMA)

Certified in First Aid

EMT Certified (EMT – Basic)

Certified in CPR

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