Sally Swanson

Program Director/Intake Coordinator/Business Development

Laguna Beach, CA 90043

ado9bg@r.postjobfree.com

+1-651-***-****

College Graduate

Bachelor of Arts, St Olaf College, Northfield, MN

Graduation Date: 2009

Majors: Studio Art, Art History, and Business Management Proficient in MS Office Suite

6 years in Substance Abuse/Mental Health/Medical Field 10 years in Administrative Work/Customer Service

Executive Assistant/Front Office

KIPU, 5 years experience

RAD-T Certification

CPR/First-Aid Certification

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Program Director

Rise Up Recovery - Dana Point, CA

December 2020 to Present

In charge of all clinical and operations staff. Ran the entire treatment center but would also get on the ground floor to help out where needed. I would hire and fire staff as needed. Any crisis that occurred I handled, morning, noon, or night. I also made sure we were up-to-date with all of our compliance and quality insurance.

Quality Control and Compliance Specialist

Southern California Sunrise Recovery Centers - Mission Viejo, CA June 2020 to May 2021

Monitored all details of policies and procedures each day to make sure the company operated according to DHCS and State guidelines. Double checked all the technicians’ work to make sure rounds/intake forms/ medications etc. were done appropriately. Cleaned up and closed all forms in past client charts. Prepared our homes and our vehicles with first aid kits and necessary supplies. Perfected human resource files. Prepped the company for The Joint Commission and State. Helped create our policies and procedures handbook as well as many other training binders for staff. Reported any med errors to our LVN at the end of each day. Became savvy in counting, storing, and destructing medications. Detox Specialist

ReAlign Detox - Laguna Niguel, CA

2019 to 2020

Was responsible for every step of the treatment process in a state licensed and accredited detox/ residential treatment center. Handled intake process, case managed, ran educational/process groups, performed medication distribution and assisted discharge planning. Completed vitals, COWS/CIWAs four times with each resident throughout shift. Completed Biopsychosocial assessment with each resident. Was committed to providing the highest quality care while making sure safety and comfort were always considered. Created individualized care plans dependent on each resident’s needs. Ensured residents were not formally discharged until a plan was set up to continue their next phase of treatment. Was liaison between doctors, pharmacist, and company. Formally trained Medications 2.0 in KIPU. Executive Assistant/Front Office Manager/Financial Coordinator William Martin, PhD./Body Mind Spirit IOP - San Clemente, CA 2018 to 2019

Handled all aspects of the front office operations in a busy substance abuse treatment center that is also a psychology office. Was proactive with a can-do, team player attitude. Had the ability to multi- task and handle obstacles with outstanding customer service skills. Demonstrated flexibility by adapting to new and changing situations and duties in order to meet patient needs effectively. Understood the importance of maintaining confidentiality under HIPAA standards. Was responsible for collecting payment from every patient in a tasteful manner. Created all billing statements for the company. Front Office Manager/Intake Assistant/Alumni Coordinator New Method Wellness - San Juan Capistrano, CA

2017 to 2018

Ensured front of house ran smoothly and effectively. Answered phones, managed clients, welcomed guests, organized schedules, and was responsible for flow of operations. Planned both alumni and company events, marketed our brand, fostered the relationship between New Method and past clients. Completed intake process with new clients. Handled anything and everything that came my way in a fast-paced environment. Honed my skills in Microsoft Office Suite. Financial Negotiator/Customer Service

Americor Financial - Irvine, CA

2016 to 2017

Assisted negotiators in settling millions of dollars worth of credit card debt for clients who had gone through personal hardships. While getting clients out of debt, within a few years, I made a large profit for our company. Made connections in the banking and credit card market and left clients satisfied. Job requires positive interaction with a wide variety of people, extreme organization, and efficiency. Sales Assistant

Hospitality Online - Seattle, WA

July 2015 to June 2016

Was a vital member in running one of the largest hospitality job platforms in the world. Made sales for the company, increased client base, built relationships with hotel executives, updated the website daily, and participated in sales meetings. Created the most seamless experience of connecting top employers to exceptionally hospitable employees.

Activities Supervisor

Columbia Athletic Club - Everett, WA

2013 to 2015

Was in charge of building computer classes, creating excel spreadsheets, organizing data, and accepting payment for facility programs. Marketed and promoted club packages to maximize sales, problem-solved, and communicated with interdepartmental management teams, all while interacting positively with club members and guests.

Executive Producer/On-Air Talent

KS95/Hubbard Broadcasting Inc - Saint Paul, MN

2010 to January 2013

Produced the ‘Greg & Melissa’ and 'Ryan, Shannon, & Trey' Morning Shows; both with average audiences in the hundreds of thousands of listeners per week. Conceptualized program content, participated live on- air daily, delivered the traffic report, communicated with listeners, increased website audience through daily social media postings. Showed dedication by working off-hours. Made public appearances and participated in show promotions. Helped take the KS95 Morning Show to the #1 position in Minnesota; something that had never been previously done.

Concert Promoter

M.F.R. Blog - Minneapolis, MN

2009 to 2011

Booked, promoted, and sponsored shows, with both local and national artists, in venues around the Minneapolis/St. Paul area through MFR; a top-tier American music blog. Server

Axel’s Bonfire - Woodbury, MN

2009 to 2010

Communicated effectively between the different areas of the restaurant, while satisfying customer wants and needs in a timely fashion. Resolved complaints efficiently and maintained attention to detail in customer relations and product presentation.

Board Operator/On Air and Promotions Staff Worker

KS95/Hubbard Broadcasting Inc - Saint Paul, MN

2007 to 2010

Worked as part-time on-air talent for the Saint Paul radio station KS95. Operated the board and made on- air announcements. Assisted production of "The Moon & Staci Show". Operated the board for "The Midday Show with Dez" while she was on-site during the Minnesota State Fair. Provided station representation at promotional events, focused on interactive customer service. Performed office work for marketing department, answered phones, organized, and problem solved. Education

Bachelor of Arts in Art and Business Management

Saint Olaf College - Northfield, MN

September 2005 to May 2009

Skills

• Front Office

• Front Desk

• Microsoft Office

• Customer Service

• Administrative Assistant

• Management

• Art Direction

• Art Knowledge

• Business Management

• Office Management

• HIPAA

• Personal Assistant Experience

• Case Management

• Event Planning

• Digital Marketing

• Social Media Management

• Insurance Verification

• Behavioral Health

• Discharge planning

• Public Speaking

• Presentation Skills

• Project implementation

• CRM Software

• Adobe Acrobat (4 years)

• Management

• Management

• Supervising experience

• Program development

• Program management

• Salesforce

• Branding

• Accounts Receivable

• Blogging

• Analysis skills

• Intake Experience

• Web Design

• Graphic Design

• Microsoft Excel

• Administrative experience

• Microsoft Word

• Quality assurance

• Data collection

• Program design

• Medical records

• Addiction counseling

• EMR systems

• Windows

• Leadership

• Google Docs

• Typing

• Group Therapy

• Individual / Group Counseling

Certifications and Licenses

RAD-T

Counseling

CPR

First Aid and CPR

Assessments

Customer Focus & Orientation — Highly Proficient

June 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Management & Leadership Skills: Impact & Influence — Expert September 2019

Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Expert

Basic Computer Skills: PC — Proficient

August 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.

Full results: Proficient

Verbal Communication — Expert

September 2019

Speaking clearly, correctly, and concisely

Full results: Expert

Filing & Organization — Expert

November 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Expert

Customer focus & orientation — Highly Proficient

May 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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