Vernon Manager

DYAMOND WHITEHEAD

*** ********* ***

College Park, Georgia 30349

CELL 914-***-****

E-MAIL: ****************@*****.***

OBJECTIVE: Adaptable Shift Manager with extensive experience organizing schedules and ensuring optimal staff coverage. Specialize in taking a proactive approach to shift management through effective and engaging staff training sessions, constructive performance feedback and efficient oversight to ensure satisfying guest experiences. Possess a solid work ethic and an innate ability to motivate hospitality staff

EXPERIENCE

05-18/ PRESENT

SHIFT MANAGER, FAMILY DOLLAR MOUNT VERNON, NY

• Oversaw opening/closing operations for a multi-million corporations’ revenue, in compliance with currency company policies/procedures.

• Managed operational costs by spearheading inventory control and leading shipping department activities as well as setting wage targets

• Cultivated strong business relationships with customers to drive business developments.

• Successfully increased employee retention by creating a positive work environment in 18 stores.

• Planned and executed floor merchandising initiatives in collaboration with merchandise management.

01-16/04-18

SHIFT MANAGER, STARBUCKS NEW ROCHELLE, NY

• Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of a sales team.

• Administered daily operations to ensure policies were adhered to and understood by sales staff.

• Cultivated strong business relationships with customers to drive business developments.

• Successfully increased employee retention by creating a positive work environment in other stores.

05-15/11-16

SHIFT MANAGER, FIVE GUYS NEW YORK, NY

• Ensure store is prepared for internal audits through analysis/preparation of quality assurance and Inventory statistics.

• Managed shift inventory ensuring that the proper supplies and tools were turned over to the next shift each day

• Monitored food prep areas and dining areas to ensure compliance with regulations and codes.

05-13/11-14

CASHIER/MERCHANDISING, TJ MAXX BRONX, NY

• Planned and executed floor merchandising initiatives in collaboration with merchandise management.

• Conducting inspections before and after each shift, ensuring the integrity of the equipment is passed from one manager to the next

• Responded to questions from guests regarding services and billing.

EDUCATION

JUNE 2013 THORNTON HIGH SCHOOL

HIGH SCHOOL DIPLOMA MOUNT VERNON NY

FOOD HANDLERS CERTIFICATE

SKILLS

Excellent Communication skills,

Planning/Organizing

Flexibility/Works well independently or in teams

Interpersonal abilities

Excellent Data Entry Skills

Responsibility/Reliable

Excellent team building &Multi-tasking skills

Volunteer Work/Community Involvement in church settings and with other institutions, feeding and clothing the homeless, Public Speaking in Middle and High School settings uplifting and enlighten students who attended.

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