Office Specialist Account
Resume:
Bonnie Konrad
Apt. *
Windsor Heights, Iowa 50324
************@*****.***
Qualification:
Microsoft Works and Word, Excel, PowerPoint,Access
Experience in customer service and business administration
Accounts Payable, Accounts Receivable, alpha,numeric,data entry
Ten key by touch 10,000 keystrokes per minute
Multi-phone lines
Detail and goal oriented
Excellent communication skills
Medical insurance and billing and Medical Office
Education:
Des Moines Area Community College, Ankeny, Iowa
Certificate in Medical Insurance and Coding 08/10
Certificate in Office Specialist 05/10
Diploma Medical Office Specialist 08/11
Intro to Accounting 08/09
Employment:
Biogenesis/Iowa Workforce Development 03/20-Present
Customer Service Agent
Note accounts when checks going out
Mailing letters
Data Entry into Gene core
Insight Global/Mercer 08/19-10/19 Benefit Counselor-Temp Job
Inbound phone calls
Medicaid open enrollment
Assist employees with enrollments and various inquiries concerning their company's medical, dental, vision, life insurance and voluntary benefits that are offered and available to them.
Answer telephones and give information to callers,
Create, maintain, and enter information into databases.
Outbound phone calls to clients for questions about insurance
Equifax/Aerotek
Credit Investigator 02/18-11/18
Temp Job
Phone calls
As a credit investigator, I am responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers' requests.
I use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as ACRO (which is systems we use), using multiple computer screen
I am also responsible interviewing consumers via telephone, update trade information and contact sources for trade, and fulfill employment verifications
Credit Reporting
Medicaid /AppleOne
Member Service Rep. 06/17-9/17
Temp job
Phone Calls
Give information regarding eligibility to members and providers
Provide explanation of benefits to providers to help determine if prior authorization is needed.
Research codes for procedures and specialized tests
Check members eligibility for Medicaid
Equifax/Aerotek 03/16-6/17
Customer Service Rep.
Temp job
Auditing
Audit Follow up
Verification of Employment
Verification of Home Owners Insurance
Phone Call
Unity Point Health Billing/Aerotek
Patient Account Specialist/Collections
Temp job 02/15-01/16
Phone calls
Payments
Insurance changes/billing
Epic and GPMS billing
Hospital and Clinic billing
Medicare and Medicaid
Collections
Dillard’s Department Store
Sales Associate 08/13-Present
Sales floor
Cashier
Customer Service
Primary Health Group / Palmer Group
Medical Charge Poster /temp contractor 01/13-03/13
Medicare/ Media pass
Performed clerical duties such as answering/directing phone calls, scheduling patients, minor training in billing and coding, as well as collecting and posting payments.
Private Insurance
Provided outstanding customer service and support, ensuring critical documentation was in compliance with the rules and regulations of Primary Health Group.
Performed daily financial records management of payment.
Maintain medical records filing system.
Wesley Life Private Duty 01/10-11/12
Certified Nurse’s Aide
Provide care in clients homes and nursing home
Visiting Nurse Services, Des Moines, Iowa
Billing Specialist 01/08-6/10
Medicare and Medicaid billing
Process ICD-9 billing, insurance payments and T-19
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