Bonnie Konrad

*** **** **

Apt. *

Windsor Heights, Iowa 50324

515-***-****

ado93d@r.postjobfree.com

Qualification:

Microsoft Works and Word, Excel, PowerPoint,Access

Experience in customer service and business administration

Accounts Payable, Accounts Receivable, alpha,numeric,data entry

Ten key by touch 10,000 keystrokes per minute

Multi-phone lines

Detail and goal oriented

Excellent communication skills

Medical insurance and billing and Medical Office

Education:

Des Moines Area Community College, Ankeny, Iowa

Certificate in Medical Insurance and Coding 08/10

Certificate in Office Specialist 05/10

Diploma Medical Office Specialist 08/11

Intro to Accounting 08/09

Employment:

Biogenesis/Iowa Workforce Development 03/20-Present

Customer Service Agent

Note accounts when checks going out

Mailing letters

Data Entry into Gene core

Insight Global/Mercer 08/19-10/19 Benefit Counselor-Temp Job

Inbound phone calls

Medicaid open enrollment

Assist employees with enrollments and various inquiries concerning their company's medical, dental, vision, life insurance and voluntary benefits that are offered and available to them.

Answer telephones and give information to callers,

Create, maintain, and enter information into databases.

Outbound phone calls to clients for questions about insurance

Equifax/Aerotek

Credit Investigator 02/18-11/18

Temp Job

Phone calls

As a credit investigator, I am responsible for acting as a liaison between the client, consumer, and Equifax by resolving customers' requests.

I use various methods of investigation including telephone interviews, email contacts, web-based research, faxing contacts, and researching data repositories such as ACRO (which is systems we use), using multiple computer screen

I am also responsible interviewing consumers via telephone, update trade information and contact sources for trade, and fulfill employment verifications

Credit Reporting

Medicaid /AppleOne

Member Service Rep. 06/17-9/17

Temp job

Phone Calls

Give information regarding eligibility to members and providers

Provide explanation of benefits to providers to help determine if prior authorization is needed.

Research codes for procedures and specialized tests

Check members eligibility for Medicaid

Equifax/Aerotek 03/16-6/17

Customer Service Rep.

Temp job

Auditing

Audit Follow up

Verification of Employment

Verification of Home Owners Insurance

Phone Call

Unity Point Health Billing/Aerotek

Patient Account Specialist/Collections

Temp job 02/15-01/16

Phone calls

Payments

Insurance changes/billing

Epic and GPMS billing

Hospital and Clinic billing

Medicare and Medicaid

Collections

Dillard’s Department Store

Sales Associate 08/13-Present

Sales floor

Cashier

Customer Service

Primary Health Group / Palmer Group

Medical Charge Poster /temp contractor 01/13-03/13

Medicare/ Media pass

Performed clerical duties such as answering/directing phone calls, scheduling patients, minor training in billing and coding, as well as collecting and posting payments.

Private Insurance

Provided outstanding customer service and support, ensuring critical documentation was in compliance with the rules and regulations of Primary Health Group.

Performed daily financial records management of payment.

Maintain medical records filing system.

Wesley Life Private Duty 01/10-11/12

Certified Nurse’s Aide

Provide care in clients homes and nursing home

Visiting Nurse Services, Des Moines, Iowa

Billing Specialist 01/08-6/10

Medicare and Medicaid billing

Process ICD-9 billing, insurance payments and T-19

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