Customer service agent/ Switchboard operator

CURRICULUM VITAE

OF

Kgari Lesego Shirley

PERSONAL DETAILS

Name : Lesego Shirley

Surname : Kgari

ID Number : 950**********

Cell : 081-***-****/066-***-****

Address : * ******* ******

Mindalore, Krugersdorp

1739

Marital Status : Single

Race : Black

Health : Excellent

Languages : Setswana, English, Afrikaans, Zulu

Gender : Female

Availability : Immediately

EDUCATION QUALIFICATIONS

Last School Attended : Jerry Mahura Secondary School

Highest Standard : Matric

Subjects Passed : Setswana, English, Life Science, Business Studies,

Mathematical Literacy, Tourism and Life Orientation

Year Completed : 2013

Tertiary Qualification

Institution attended : Tshwane University of Technology (National Diploma In Logistics)

Level of study : Communications, Practical Accounting, Business, Logistics

Purchasing and End-User (Year 1)

COMPUTER KNOWLEDGE

Computer Literacy : MS Word, Excel, Power point,Outlook Express, Internet Explorer

EMPLOYMENT HISTORY

Name of Company : The courier guy

Position : Customer service agent

Duties & Responsibilities

Attract potential customers by answering product and service questions; suggesting information about other products and services.

Open customer accounts by recording account information.

Maintain customer records by updating account information.

Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Maintained financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Prepare product or service reports by collecting and analyzing customer information.

Contribute to team effort by accomplishing related results as needed

Period of employment : May 2017 – Present

Name of company : Aramex Courier Company

Position : Data Capture

Duties & Responsibilities :

Booking collections

Editing online collections

Quotations

Attend to queries

Track and trace parcels

Assign collections

Follow up on deliveries Daily Monitoring of high-profile accounts

Daily Capturing and Reconciliation of POD’s

Resolving of queries

Follow up on verbal’s with Agents and Stations

Compile Daily Reports on outstanding POD’s

Update all express shipments on system(daily)

Send a Daily Tracking report to Agents and stations (daily)

Ensure that parcels are scanned out to the correct address

Ensure that the delivery and manifesting procedure is followed at all times

Period of employment : April 2016 – March 2017

REFERENCES

1. References : Pamela Dludla (Aramex Courier Company)

Contact details : 011******* (Skills Development Facilitator)

2. Reference : Khehla Mabaso (Aramex Courier Company)

Contact details : 011-***-**** (Training Co-Ordinator)

3. Reference : Evelyn Letsoalo (The Courier Guy)

Contact details : 010******* (Team Leader)

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