December **** to Current

January **** to December 2017

Kristie Metcalf

Summary

Productive and personable Administrative Support professional offering years of experience in clerical roles. Well-versed in maintaining accuracy and efficiency in all office operations, including calendar management, and accounting functions.

Responsible possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings. Skills

10-key proficiency

PC proficient

Excel spreadsheets

Data entry

Time and labor control

Multitasking and prioritization

Self-starter

Resourceful

Confidential document control

Spreadsheet development

Prioritizing patients

Customer relations

Administrative operations

Experience

Ascension Genesys PACE Michigan

Administrative Support/Scheduling Assistant

Flint, MI

Managed incoming and outgoing mail, filing and meeting coordination. Responded to inquiries via email, telephone and social media platforms. Maintained appointment and event calendars for executives and department heads. Assisted with basic accounting functions by reconciling company credit card, petty cash and expense reports. Organized and maintained filing and document management systems by coordinating, archiving and purging files.

Directed customer communication to appropriate department personnel. Tracked and submitted employee timesheets to accounting department for payroll processing. Monitored attendance records by taking note of staff vacation time, sick days and personal days. Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service. Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.

Genesys Regional Medical Center

Certified Nursing Assistant

Grand Blanc, MI

Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate. Managed and maintained patient rooms, shared-living areas and nursing stations. Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.

Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment. Grand Blanc, MI 48439 - 810-***-**** - ado8xf@r.postjobfree.com Used mobility devices to transport patients.

Documented activities and recorded information in EMR system. Delivered nursing assistance to residents in the hospital and ALF setting. Delivered personal nursing assistance in pre- and post-operative situations. Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.

Took patients' blood pressure, temperature and pulse and documented height and weight. Answered signal lights, bells and requests-for-service to assist patient services fulfillment. Delivered high level of care to every patient.

Documented patient intake and dietary requirements and aided with feeding and monitoring. Followed safe lifting techniques and individual resident lifting instructions. Documented information in patient charts and communicated status updates to interdisciplinary care team. Assessed vitals and noted medical information to report changes to nursing staff and physicians. Assisted with adequate nutrition and fluid intake. Assisted patients during ambulation and moved from one place to another by pushing wheelchairs. Turned or re-positioned bedridden patients to promote blood flow and prevent bedsores. Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.

Assisted patients gently and respectfully with daily living activities, including bathing, positioning, toileting and feeding and documented care per unit protocols. Assisted residents with daily needs, personal hygiene, dressing and facility transfers. Protected and promoted patient rights and assisted individuals to achieve maximum independence. Maintained composure and efficiency during rapid response situation and emergency codes. Completed daily patient charting on computer.

Cultivated relationships with residents to support happiness and emotional well-being. Education and Training

Baker College

Some College (No Degree): Certified Nursing Assistant Certificate Flint, MI

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