Customer Service Representative
Resume:
Personal
Name
SAMIA BALLOUT
Phone number
*****945
*************@*****.***
Date of birth
Gender
Female
Nationality
American
Marital status
Married
Interests
Walking
Dressing Styles Outfitter
Music
SAMIA BALLOUT
An organized, bright and confident professional known for progressively managing micro to macro-level operations with proven proficiency in business development, customer service, and operational excellence. Known for delivering excellent results, achieving business goals whilst facilitating innovation, value creation, organizational capability and team leadership. Seeking an enduring position to apply accrued expertise toward the progress of a leading organization. Customer Service Representative / Bank Teller
International Bank of Qatar, Doha, Qatar
Driving business operations and revitalizing policies/ procedures/ processes to align with best management practices aimed at adding value, minimizing costs and maximizing efficiencies. Solid knowledge of all banking products, services, and processes along with AML, KYC and other banking protocols applied to successfully meet business growth while achieving client satisfaction. Strong organization, project management, and multi tasking skills with the reputation of delivering desired results and enhance business processes through service excellence. Trained new employees and focused on matrix teamwork possessing a reputation of leading teams successfully in a fast paced, high pressure, and predominantly diverse work environment. Cashed checks, accepted deposits, issued withdrawals, processed loan payments and money transfers in an accurate and prompt manner.
Oversaw all aspects of teller transactions which also include safeguarding cash and equivalent items while processing banking transactions by following bank policies, procedures, and standards of performance.
Identified and explored opportunities to promote banks products/ services; processed customer requests and clarified information by interpreting banks policies and work methodologies. Monitored and reported suspicious transactions in compliance with Banks’ policies and procedures including Anti Money Laundering and KYC protocols. Apr 2014 - Jun 2019
Supervisor
International School of Choueifat, Doha, Qatar
Directed, organized and monitored 31 employees and over 300 students at the elementary level, and established work procedures while assuring consonance with best international school management practices.
Presented assistance to over 300 students; clarified information pertaining to academic programs/ procedure, school policies, regulations, and student code of conduct while communicated with parents regarding their overall behaviour.
Maintained requisite records of employees and student’s attendance; periodically generated a range of analytical reports for strategic analysis and interpretation by senior management and school administration.
Sep 2012 - Jun 2013
Examination & Questions Databank Administrator
International School of Choueifat, Adma, Lebanon
Maintained databank for examination questions while establishing a tight process for recording, tracking, reporting, distribution and archiving.
Moderated operations to link data using an integrated management system. Checked and edited content to ensure accuracy, quality, and integrity of examination and questions databank.
Served as a centralized custodian for examination question databank; routed and allocated questions to different international departments as per the standard operating procedure. Nov 2011 - Aug 2012
Customer Service Representative / teller
Bank of America, Worcester, MA. USA
Presented front line banking support to customers for operations such as deposits, money transfers, clearings and payments.
Engaged in customer communications and prescribed appropriate banking product to suit customer’s banking needs and utilized consultative selling techniques to convert prospects into materialized Jun 2008 - Jul 2009
Work experience
business.
Facilitated customers in opening their accounts by assisting them with documentation and explained in detail all features, bank policies and procedures. Coached and trained new employees to maximize teamwork for the effectiveness of bank operations and assured professional and friendly service to impact a high level of customer satisfaction. Assistant Manager
Zales Corporation, Natick, MA. USA
Managed the entire spectrum of sales activities. Promoted the merchandise, and generated sales, delivered outstanding customer service, facilitated optimum inventory, processed payments and maintained requisite book of accounts.
Superintended routine store management duties; product appearance to customers, ensured prominent display of store items/offers/discounts to enhance store visibility. Effectively handled customer issues regarding returns or refunds and resolved them instantly and successfully.
Nov 2006 - Jun 2008
General Studies
Quinsigamond Community College, Worcester, MA. USA Did not complete major
Jan 2009 - May 2009
High School Diploma
New Generation High School, Beirut, Lebanon
Earned HS Diploma specialized in Commercial Science Section. Oct 1999 - Jun 2000
Microsoft office
Multi-Culture Communication
Customer Service
Fast Learner
Problem Solving
Multi-Task
Education and Qualifications
Skills
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