Funeral Director Care Coordinator

Alesha Mears

CAREER OBJECTIVE

Hard-working professional with 14+ years of experience and a proven knowledge of conflict resolution, Customer communications I enjoy working with people, and customer retention. Aiming to leverage my skills to successfully fill the Care Coordinator role at your company. EXPERIENCE

OAPC, Melbourne, AR

Independent Care Contractor, Aug 2020 - Aug 2020

ALLCARE HOMECARE, MountainView, AR

Care Coordinator, Jun 2019 - Jun 2020

10370 Hwy 66, PO Box 13, Timbo, AR, 72680 * 501-***-**** * ***************@*****.***

• Check patients' pulse, temperature, and respiration. Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.

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Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.

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Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.

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• Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.

• Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets. Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.

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Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.

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• Direct patients in simple prescribed exercises or in the use of braces or artificial limbs. Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.

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• Perform a variety of duties as requested by client, such as obtaining household supplies or running errands. Plan, implement and administer programs and services in a health care or medical facility, including personnel administration, training, and coordination of medical, nursing and physical plant staff.

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• Direct or conduct recruitment, hiring and training of personnel.

• Establish work schedules and assignments for staff, according to workload, space and equipment availability. Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

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Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

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• Interview patients or their representatives to identify problems relating to care.

• Maintain knowledge of community services and resources available to patients.

• Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

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Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.

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• Collect and report data on topics such as patient encounters and inter-institutional problems, making TOBACCO CORNER NORTH, Morrilton, AR

Sales, Oct 2015 - Mar 2017

BOB NEAL AND SONS FUNERAL HOME, Morrilton, AR

Funeral Director, Nov 2012 - Mar 2015

recommendations for change when appropriate.

• Explain policies, procedures, or services to patients using medical or administrative knowledge.

• Analyze patients' abilities to pay to determine charges on a sliding scale. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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• Check to ensure that appropriate changes were made to resolve customers' problems.

• Refer unresolved customer grievances to designated departments for further investigation. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

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• Greet customers and ascertain what each customer wants or needs.

• Describe merchandise and explain use, operation, and care of merchandise to customers.

• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

• Compute sales prices, total purchases and receive and process cash or credit payment.

• Answer questions regarding the store and its merchandise.

• Prepare sales slips or sales contracts.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

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• Maintain records related to sales.

• Demonstrate use or operation of merchandise.

• Place special orders or call other stores to find desired items.

• Prepare merchandise for purchase or rental.

• Ticket, arrange and display merchandise to promote sales.

• Exchange merchandise for customers and accept returns.

• Clean shelves, counters, and tables.

• Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.

• Inventory stock and requisition new stock.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

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• Bag or package purchases, and wrap gifts.

• Resolve customer complaints regarding sales and service.

• Monitor customer preferences to determine focus of sales efforts. Confer or consult with department heads to plan advertising services and to secure information on equipment and customer specifications.

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• Obtain information needed to complete legal documents, such as death certificates or burial permits.

• Oversee the preparation and care of the remains of people who have died. Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.

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• Arrange for clergy members to perform needed services.

• Contact cemeteries to schedule the opening and closing of graves. Plan, schedule, or coordinate funerals, burials, or cremations, arranging details such as floral delivery or the time and place of services.

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• Provide information on funeral service options, products, or merchandise and maintain a casket display area.

• Close caskets and lead funeral corteges to churches or burial sites. STONE CO NURSING AND REHAB CENTER, MountainView, AR Social and Activity Director, Mar 1999 - Feb 2008

• Inform survivors of benefits for which they may be eligible.

• Offer counsel and comfort to bereaved families or friends.

• Discuss and negotiate prearranged funerals with clients.

• Maintain financial records, order merchandise, or prepare accounts.

• Provide or arrange transportation between sites for the remains, mourners, pallbearers, clergy, or flowers.

• Plan placement of caskets at funeral sites or place or adjust lights, fixtures, or floral displays.

• Clean funeral home facilities and grounds.

• Arrange for pallbearers or inform pallbearers or honorary groups of their duties.

• Receive or usher people to their seats for services.

• Negotiate contracts for prearranged funeral services.

• Offer counsel and comfort to families and friends of the deceased.

• Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.

• Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.

• Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.

• Schedule funerals, burials, or cremations.

Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.

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Perform a variety of tasks during funerals to assist funeral directors and to ensure that services run smoothly and as planned.

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• Greet people at the funeral home.

• Offer assistance to mourners as they enter or exit limousines.

• Transfer the deceased to funeral homes.

• Obtain burial permits and register deaths.

• Direct or escort mourners to parlors or chapels in which wakes or funerals are being held.

• Place caskets in parlors or chapels prior to wakes or funerals.

• Close caskets at appropriate point in services.

• Carry flowers to hearses or limousines for transportation to places of interment.

• Clean funeral parlors or chapels.

• Arrange floral offerings or lights around caskets.

• Clean and drive funeral vehicles, such as cars or hearses, in funeral processions.

• Provide advice to mourners on how to make charitable donations in honor of the deceased.

• Perform general maintenance duties for funeral homes.

• Issue and store funeral equipment.

• Assist with cremations and the processing and packaging of cremated remains.

• Conduct therapy sessions to improve patients' mental and physical well-being. Observe, analyze, and record patients' participation, reactions, and progress during treatment sessions, modifying treatment programs as needed.

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Plan, organize, direct and participate in treatment programs and activities to facilitate patients' rehabilitation, help them integrate into the community and prevent further medical problems.

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Develop treatment plan to meet needs of patient, based on needs assessment, patient interests and objectives of therapy.

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Prepare and submit reports and charts to treatment team to reflect patients' reactions and evidence of progress or regression.

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Obtain information from medical records, medical staff, family members and the patients themselves to assess patients' capabilities, needs and interests.

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EDUCATION

UACCM

Morrillton, AR

undetermined (Jun 2017)

ADDITIONAL SKILLS

CERTIFICATIONS

REFERENCES

References available upon request

• Counsel and encourage patients to develop leisure activities.

• Confer with members of treatment team to plan and evaluate therapy programs. Encourage clients with special needs and circumstances to acquire new skills and get involved in health- promoting leisure activities, such as sports, games, arts and crafts, and gardening.

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Instruct patient in activities and techniques, such as sports, dance, music, art or relaxation techniques, designed to meet their specific physical or psychological needs.

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• Identify and recruit potential volunteer workers.

• Submit reports and review reports or problems with superior.

• Provide information or refer individuals to public or private agencies or community services for assistance.

• Consult with supervisor concerning programs for individual families.

• Oversee day-to-day group activities of residents in institution.

• Transport and accompany clients to shopping areas or to appointments, using automobile. Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.

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• Interview patients or their representatives to identify problems relating to care.

• Maintain knowledge of community services and resources available to patients.

• Refer patients to appropriate health care services or resources. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.

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• Explain policies, procedures, or services to patients using medical or administrative knowledge. Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.

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Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.

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Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.

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• Analyze patients' abilities to pay to determine charges on a sliding scale. Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.

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I am an extremely passion, compassionate people person. I love helping others. I also like to think that am a very fast learner and give 100% at everything I do. I don't mind helping in any aspects of my job, whether its my duty or not.I

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• I enjoy and find that I am extremely good at it!

• Social and Activity Certificate

• Notary Public

• CNA

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