Intake Specialist Financial Representative

Ashley Stick

**** ***** ******* *****

Castle Rock, CO 80109

Cell: 909-***-****

******.*****@****.***

Education

****-**** ********** ** ******* Science Degree- Business Administration

Arapahoe Community College

Littleton, Colorado

Relocating to Wasilla, fully vaccinated, results-oriented profession with proven expertise in customer service. Known for strong analytical and organizational skills, as well as superior communication skills, both oral and written. An effective problem solver with an attention to detail. Works well with others, able to both give and take direction when needed. A strategic thinker who consistently delivers according to high standards and realizes the value of selfless service in order to gain loyalty and customer trust. An intuitive, honest and fast-thinking leader.

Summary of Qualifications

Customer Service and Patient Intake Specialist: people oriented, organized, fluent in Microsoft Office, maintains confidentiality, performance minded, types 60 wpm proficiently

Professional Experience

2020- Present Patient Financial Representative

Colorado Center for Reproductive Medicine

Lone Tree, CO

Input CPT codes with corresponding ICD-10 Diagnosis codes for multiple clinic locations. Use analytical skills to determine insurance submissions on a case by case basis. Balance the daily input charges and patient payments for accuracy. Post patient prepayments to appropriate accounts. Train incoming coworkers on billing procedures and monitored work for accuracy.

Convey patient payments between charges to ensure the most accurate and up to date charges for patient invoicing. Prepare and send monthly invoices both via mail and email. Post and invoice monthly and yearly storage charges

2016-2020 Patient Service Coordinator

Castle Rock Family Physicians

Castle Rock, CO

Manage schedule for multiple healthcare providers. Answer multiple phone line and either handle patient inquiries or route message to appropriate parties. Prepare daily patient charts and handle patient check-in process to ensure office runs on time and patient demographics are up to date and accurate.

Process prior authorization requests with patient insurance companies for medication coverage. Process all copay payments and payments on accounts and balance daily intake to ensure timely posting.

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