Home Agent Sales Coach
Resume:
TIFFANY R. BROWNING
*** ******** *** ** ****, VA 24273
**********@*****.***
Objective
To obtain a sales, customer service, administrative or management position that utilizes my ability to communicate and persuade effectively, challenges my intellect, and cultivates a desire to consistently exceed expectations.
Summary of Qualifications
* Highly motivated, results-oriented, self-starting professional with top-notch leadership ability * Excellent interpersonal communication and analytical skills, developed through years of managing people and working in a sales/training environment
* Willing and able to handle a wide variety of tasks simultaneously; most of entire professional career has been in a fast-paced environment
* Articulate and persuasive and analytically minded in dealing with diverse clientele – management, peers, staff, customers, etc.
* Strong decision-making and leadership skills, detail oriented and skilled at solving problems and explaining complex issues – experienced in dealing with critical situations that require an immediate solution that can withstand scrutiny
* Consistently meet and exceed goals – usually attained most quarterly performance-based bonuses while in various sales/management roles – while also mentoring staff to teach advanced communication/selling techniques & product knowledge
* Outstanding communication skills, both written & verbal, honed through course work in college then refined in the workforce
Skills & Awards
* Named to Sprint’s Diamond Club for Outstanding Achievement in 1st and 2nd quarter 2005 * Fully trained to handle all sales & training aspects of both consumer electronics & telecommunications industries
* Awarded Crutchfield’s Most Improved Sales Advisor in 2001.
* Excellent working knowledge of basic supervisory tenets – attended numerous trainings and seminars based on the knowledge of correctly supervising and coaching employees
*Awarded into Russell Cellular President’s Circle on a monthly basis through meeting/surpassing sales quotas
Work Experience
Rish Equipment Company
Accounts Payable Manager - January 2017 - Present
Responsibilities: Received and processed up to 300 machinery and utility invoices from 16 branches of Rish on a daily basis. Also entered all Komatsu invoices and kept up with all incoming invoices and entered them into CDK system. Did check run each week and print checks for vendors for payment. General ledger entry and maintenance. Knowledge of trade credit terms, awareness of cash conversion cycle. Perform monthly reconciliation of over 600 items, verify each line, resolve discrepancies. Respond to audit requests. Kept up and answered all AP email from vendors regarding payment.
Russell Cellular (Verizon)
Sale Representative, January 2016 – December 2016
Responsibilities: Sold wireless phones, home solutions, tablets, and accessories on a daily basis for Verizon Wireless. I was the top salesperson in the store, selling and making the most commission of anyone in the District. I took pride in helping others complete their wireless needs and had a passion for what I did on a daily basis. I also sold wireless plans that fit the individual customers’ needs and helped them have a great experience in our store.
Walmart.com via Sykes/Alpine Access Work at Home
Customer Service Rep, September 2015 - January 2016
Responsibilities: Answered incoming calls from Walmart.com customers about everything from tracking their orders to refunds, replacements, billing errors, etc. We have to make sure that the customer is taken care of in a prompt and fair manner.
Advance America
Customer Service Rep, February 2015 – September 2015
Responsibilities: Worked as a payday loan lender and also completed title loans for customers that requested money. Followed strict state and Federal guidelines when processing these payday/title loans. Checked all documentation required and made decisions on whether they were able to get the loan or not.
Convergys for AT&T, Work at Home Agent
Retention/Cancellation Representative, March 2010 – September 2015
Responsibilities: I took calls from home from customers that are threatening to cancel their service. This includes, but not limited to plan changes, courtesy credits, phone upgrades, adding and removing features from plan, provisioning phones, explaining bills to customers with questions and assisting with all aspects of customer service.
Fort Sill National Bank, Kingsport, TN
Team Leader/Head Teller, July 2008 - March 2010
Responsibilities: Opening of the bank, primary teller, customer transactions, deposits and withdrawals, new accounts, vault transactions, refill and account for ATM, and meet monthly quotas for prospecting new accounts. Approved checks to be cashed and maintained all cash in the vault.
Ridgefields Country Club, Kingsport, TN
Office Manager, August 2007 – July 2008
Responsibilities: Worked as primary contact greeting members who needed administrative assistance, conducted tours for potential new members. Orientation for all new hires, published monthly newsletter, primary receptionist for all accounts receivable/payables.I also made sure all of the bills were paid and posted all of the members payments to the Country Club account.
Sprint/Embarq Communications, Johnson City, TN
Consumer Solutions Rep/Sales Coach, March 2005 – June 2007
Responsibilities: Customer service with billing/service inquiries, new service set-up requests. Responsible for selling Sprint products (high-speed internet, landline phone features, dish network and wireless phones). Finished first out of my training class, consistently exceeded monthly sales quota. I continued to train new training classes that were brought in after myself
Cavalier Cleaners, Wise, VA
Store Manager/Customer Service Supervisor, September 2004 – February 2005
Responsibilities: Financial records, daily bank deposits, supervised six employees daily. Just took care of the financial side of the business in general.
Crutchfield Corporation, Norton, VA
Sales Advisor/Senior Sales and CSR Trainer, September 1998 - September 2004
Responsibilities:. I was named Crutchfield’s Most Improved Sales Advisor in 2001. Trained new employees on how to sell as well as manage the day-to-day operations of the sales floor. I consistently ranked in top 10 percent of the employees on the sales floor, selling more than 1.3 million dollars of electronics in one year.
Education
UVA-Wise (formerly Clinch Valley College), Wise, VA
B.A. in Business Administration/Accounting Minor, June 1997
Graduated with honors, Maintained a 3.7 GPA, Dean’s List last 6 semesters
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