International relocation Consultant

SARELLE HAYEK

LADERA RANCH, CA *****

PHONE: 206-***-****

E-MAIL: ************@*****.***

EDUCATION

**** – 2000 BEIJING INTERNATIONAL YOUTH UNIVERSITY, CHINA Intermediate level Chinese language course

1995 – 1998 UNIVERSITY OF CALIFORNIA, LOS ANGELES (UCLA) Bachelor of Arts in Political Science with a specialization in China studies WORK EXPERIENCE

3/2008 – 5/2011 CARTUS CORPORATION, REDMOND, WA

International Assignment Consultant to Microsoft

• Consistently recognized by Microsoft and Cartus for providing superior relocation consultant services for Microsoft Employees on international assignments. Received dozens of awards recognizing my performance and service

• Was assigned the more complex relocation assignments due to my consultative, problem solving skills and foreign-country research abilities

• Presented China expatriate life and work to 60+ Cartus consultants & trained both Cartus employees and external suppliers

• Managed successful relocations to new assignees destinations such as Vietnam and Indonesia and navigated the different cultural norms to establish country specific programs and standards

• Delivered and coordinated relocation programs and services with external vendors such as consulting, cross cultural, language, household moves, destination and settling in, and immigration 6/2005 – 7/2007 ASIA PACIFIC ACCESS CHINA, BEIJING, CHINA Senior Relocation Account Manager

• Advised and influenced multi-nationals around policies and programs for their expatriates. Helped expatriates with living, working, and schooling in China

• Was responsible for editing and writing monthly relocation journal.

• Conducted regular training sessions with relocation team and new hires.

• Sourced and hired relocation councilors throughout China

• Led on new marketing and business development initiatives.

• Achieved impeccable management of personal accounts and was rewarded on multiple occasions for customer service.

• Travelled to different countries to consult other relocation specialists on the issues and norms for expatriates moving to and living in China.

8/2004 – 3/2005 BCBG, SHOPS AT MISSION VIEJO, CA

Sales Representative

• Consistently exceeded sales targets and was one of the top sales representatives.

• Sensed what customers would buy and put recommended outfits that catered to individual tastes

• Strong customer service ethic.

• Great ability to forecast trends, experiment with new styles, and inspire others through fashion. 6/2004 – 8/2004 BCBGMAXAZRIA, LOS ANGELES, CA

Sourcing Department Intern

• Contacted vendors to check on orders

• Ordered and Categorized fabrics

• Worked with designers to obtain correct color and fabric 4/2003 – 7/2003 CLEARCREDIT, ALISO VIEJO, CA

Quality Assurance Supervisor

7/2002 – 3/2003 FLORIST.COM, ALISO VIEJO, CA.

Customer Service Representative

9/2000 – 3/2002 SINO-JAPANESE CULTURAL EXCHANGE CENTER, BEIJING, CHINA English Teacher

2/1998 – 7/1999 KUNLUN HOTEL, BEIJING, CHINA

Sales Manager to Embassies and Airlines

LANGUAGES

Native speaker of English; conversational Mandarin; three years of college level Spanish; conversational Armenian; basic French COMPUTER SKILLS

Proficient in Windows operating systems and Microsoft Office programs

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