Lead Receptionist Services Administration
Resume:
HH
OBJECTIVE
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.
SKILLS
Data Management
Conflict Resolution
Strategic Decision Making
Excellent Communication
Payroll
Customer Service
Team Leadership
Performance Evaluation
Problem Solving
HELENA HAILSTOCK
***************@*****.***
EXPERIENCE
LEAD RECEPTIONIST • BUTLER LEXUS SOUTH ATLANTA• 2018 – CURRENT
Greet customers entering establishment. Answer incoming calls, greet callers, provide information, transfer calls and/or take messages. Responsible for daily filing (service repair orders, parts counter tickets, car deal files, and hard copies. Data entry and payroll. Ensure all company safety policies and procedures are strictly followed.
HOME HEALTH AIDE• HOMEINSTEAD SENIOR HEALTHCARE 2017– 2018
Assist patients with daily personal, medical, and household tasks. Creating a safe environment to prevent falls and accidents. Maintained an orderly, calm environment for optimal patient care. Communicated with patients and families to ensure that proper medication and care guidelines are being followed.
SUPERRVISOR• CALL CENTER • WESTERN CONSULTANTS, LLC • 2008 – 2017
Supports customers by providing helpful information, answer questions, and respond to complaints. Data entry. Implements production, productivity, quality, and customer service standards. Assisted in training new team members and providing input for teams. Maintain payroll operations by following policies and procedures, reporting needed changes.
EDUCATION
BACHELOR, BUSINESS • 2014 • SHORTER UNIVERSITYMASTER OF MASTERS, HEALTH SERVICES ADMINISTRATION • 2017 • STRAYER UNIVERSITY.
CERTIFICATION: ACCOUNT REPRESENTATIVE• 2019•HEALTH FINANCIAL MANAGEMENT ASSOSCIATION
CERTIFICATION: CPR 2019
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