Event management and customer service professional with over 12 years combined experience in managing teams, planning events, and providing quality customer service. Skilled in achieving and exceeding client expectations.

EXPERIENCE

02/2017-Present Account Expert, T-Mobile

Assess and resolve customer issues in a timely and effective manner

Meets quality standards and working community’s productivity

Works collaboratively with the team to meet individual and team metrics

Use various training tools to remain informed to ensure excellent customer service

Serve as member of the interior design team to create interior design ideas

Serve as member of the “Magenta Magic” Team – created presentation with ideas and budget for Employee Appreciation Day

Serve as member of sites Holiday Decorating and Activities Team

03/2015-Present Owner, Fete Moments LLC

Plan, host, and manage events

Consult with customers to determine requirements for events such as but not limited to, weddings, fashion shows, birthday celebrations, and fundraisers.

Event planning projects and services include the following:

oProviding project management services for HMR Model, LLC

oPlanning and directing album release parties for local artist

oDirecting model portfolio building shoots

oCoordinated Cancer Awareness fashion show

10/2016-02/2017 Sales Representative, First Street

Assessed customer needs

Described products and services and answer merchandise related questions

Assisted customers with finding the product or service that best fit their requirements

11/2010-07/2016 Operations Manager, TLK Group (Acquired by The Results in 2016)

Managed team leaders and call center agents

Ensured that the call center agents followed quality guidelines

Aided in achieving program goals

Hired and trained staff

Evaluated and motivated call center agents

Served as employee events coordinator

06/2009-11/2010 Assistant. Manager, Family Dollar

Performed cycle counts, and store ordering

Carried out store operations responsibilities

Performed store merchandising

Trained and supervised employees

10/2007-06/2009 Store Manager, Shoe City, Richmond, VA

Hired, trained, scheduled, and supervised employees

Merchandised footwear and apparel

Completed weekly hours and paperwork

Increased store sales volume

EDUCATION

2010-2013 Sergeant Reynolds Community College Richmond, VA

Area of Study – Business Management

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