Computer Technician Collage

DAUGLAS K. KIDAKE

P.O BOX 103***-*****, Nairobi

Mobile: 072*-***-*** / 071*******

Email: ********@*****.***

OBJECTIVE

PERSONAL

SKILLS

EXPERIENCE

To secure a responsible career opportunity to fully utilize my technical and Management skills in the field of Telecommunication while making a significant contribution to the success of the company.

• Highly organized with the ability to prioritize and multi task.

• Exemplary expertise in installation, programming, maintenance and troubleshooting of diverse range of telecommunication products.

• Excellent Knowledge of Telecommunications with over 10 years progressively responsible experience in the field of IT Telecoms for both National and International locations.

• Ability to work well both individually and collaboratively. Feb 2014 to July 2020

Tullow Kenya BV, Field Remote Telecoms Engineer.

Responsibilities:

• Construction, installation and maintenance of data telecommunications systems including telephones, VSAT, structured cabling & peripheral equipment

• Establishing voice & data networks by programming features.

• Verifying services through testing and re-programming circuits, equipment, and remote WAN solutions

• Ensuring safe work environment by enforcing industry standards and policies

• Collaborating with engineers and manufacturers to identify and permanently resolve problems.

• Providing training on telecommunication systems to field support.

• Assisting telecommunication providers Perform technical audit of telecommunications systems.

• Mentoring national IS staff in support and delivery of field communications packages.

• Assist deliver infrastructure systems across all African sites.

• Documenting new networks by Creating, recording, configuration and programming while still maintaining existing documentation for existing sites

Achievements

• Substantially increased revenue for the organization.

• Gained proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk

Technician.

• Restructured working procedures and processes to make them more effective and efficient.

Feb 2012 to Dec 2013

Mara-Ison Technologies Ltd, Technical Onsite Voice support for Avaya-Airtel project Kenya HUB East Africa. Responsibilities:

• Project documentation including solution overview, system integration, configuration, schematic diagrams training material and user guides.

• Taking a proactive role in project management, preparation of scope of work and overall day to day operations for the assigned projects.

• Complete site survey and asset management.

• Actively tracked project hardware movement across the county with vendors for two contact centers.

• Installation of windows, anti-virus and Linux.

• Broadcasting of day-to-day status of projects to clients.

• Configuration of routers and Avaya switches.

Achievements

• Took ownership of customer issues and made sure they were resolved therefore contributing to an outstanding customer service.

• Gained Hands-on experience with Avaya PABX

systems/Windows/Linux/Mac OS environments.

Jan 2011 to Jan 2012

Wananchi Online (Zuku) – Internet Service Provider, Field Technical Support.

Responsibilities:

• WiMAX broad and internet installation using Telsima, Integration, hybrid fiber coaxial installation, fiber optics termination.

• Router configuration, Cable TV installation and Customer care support.

• Hybrid Fiber Optic installation, troubleshooting and client support

• Daily report and Integration of installed systems. Jan 2010 to Dec 2010

Unified Concepts Liberia – IT Solutions, Head of Technical Engineering

Responsibilities:

• Broadband internet installation using WiMAX Alvarion, Integration, hybrid fiber coaxial installation, fiber optics termination.

• Router configuration, Cable TV installation and Customer care support.

• VSAT Setup and integrations

• Dispatch of technical team to the field, daily report and Integration of installed systems.

• Trained and managed junior systems engineers.

Jan 2002 to Dec 2007

Analog and Digital Communications Ltd, Field Supervisor. Responsibilities:

• Structured Cabling, Panasonic PABX Installations and Programming.

• Installation, maintenance and repair of Telephone Instruments, Aerials (VHF, UHF), extension lines as well as computer & printer networking.

• IT infrastructure & design, development and integration.

• Developed, deployed and managed Internet Protocol PBX systems servers and infrastructure.

• Project management for shared internet building solutions Linux and Windows servers’ installation and administration. 2008 – 2009

Kenya Polytechnic University Collage

Technician Diploma in Telecommunications

2003 – 2004

Kenya Polytechnic University Collage

Diploma in Computer Engineering

2002 – 2003

Kenya Polytechnic University Collage

Certificate in Computer Servicing and Maintenance

Certifications

• Cable TV installation and Fiber Optics Operations on Power lines.

• Working at height, safety and permit to work

• Certified VSAT installer by GVF

• Microsoft Apps (Teams, Lynch, Active Directory & office apps)

• Customer Service Relations by DDI

• Hybrid fiber coaxial splicing, integration, installation and maintenance.

• Fiber optics on SIEMONS, GIGANET and NEXANS.

• N+, TCP/IP and routing protocols essentials.

• CISCO Routers Configurations.

1997 – 2000

Makhokho High School

Scored a C- at K.C.S.E level.

EDUCATION

REFEREES

DR. Anthony Mile

IS Infrastructure Lead Engineer

Tullow Oil Kenya

Cell: +254*********

Eng. James Njehu

Technical Director

Analog & Digital Communications

Cell: +254*********

MR. Von Muli

Projects Manager

Intersat Africa

Cell: +254*********

Contact this candidate