Customer Service Care
Resume:
BRITTANY COOPER
Customer Service
Fort Worth, TX 76137
***************@*****.***
BILLING CUSTOMER SERVICE
Charter Communications - IRVING, TX
September 2019 to Present
• Provide account and billing information
• Process payments, activate services, and
schedule field technians
• Upsell/Meet monthly sales quotas
• Uphold positive customer relationships
CUSTOMER SERVICE
Sysco Food - Jackson, MS
June 2016 to January 2019
• Managed inbound and outbound calls and provided a positive and professional experience
• Processed orders for customer pickup
• Tracked orders from start to finish within SAP
• Created truck routes for shipment
• Received and processed mail
• Scanned/processed invoices and manifest
• Applied payments to customer accounts
CUSTOMER CARE REPRESENTATIVE
Xerox of Madison MS
November 2013 to May 2016
• Managed inbound and outbound calls for Medicare prescription plan members
• Provided single point of contact for specific transaction or members issues
• Updated and maintained information and customer data in PeopleSafe
• Stayed proficient and knowledgeable in the areas of Medicare and Medicaid laws and regulations as well as HIPPA/CMS compliance standards
• Contact doctors' offices, pharmacies, and members to process members prescription refills, overrides or prior B
WORK EXPERIENCE
authorizations
• Assured each call ends in a First Call Resolution RETAIL SALE ASSOCIATE
It's Fashion Metro of Jackson, MS
February 2008 to October 2013
• Greet customers while offering assistance
• Cashier duties
• Processing returns and shipments
• Assist with HR duties and payroll processing
• Processing inventory control
• Inventory control, pricing, markdown
High school or equivalent
Continental Academy - Miramar, FL
June 2007
• 10 years of Customer Service experience
• Computer Software, Microsoft Office Suite
• Windows 10
• AS400
• SWMS (Processing Warehouse Orders)
• Digital Check Scanner
• Excellent Phone Skills
• General Office Equipment Skills
• Data Management
• Honest, Reliable, and Productive
• SAP
• Sales Force
EDUCATION
ADDITIONAL INFORMATION
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