Center Representative Customer Service
Resume:
Valerie Solis
CALL CENTER REPRESENTATIVE
Diamond Bar, CA
***********@*******.***
EXPERIENCE
National Auto Coverage, Customer Service Collections Warranty
Tustin, CA
September 2018 to Present
Collect delinquent payments. Receive bonuses. Call Center qualify customers for extended warranty. Inbound and outbound calls 700-900 calls on a dialer. VICI and Forte.
Vanguard Vehicle Armor, Call Center Representative Screener
Santa Ana, CA
October 2017-to September 2018
Call center qualify customers for extended warranty. Inbound and outbound call 700-900 calls on a dialer. Daily spi s, bonuses Auto Policy Center, Call Center Screener
Santa Ana, CA
March 2016 to October 2017
Call center qualify customers for extended warranty. Received my daily bonuses.
Houdini, Inc./ Wine Country Gift Baskets, Corporate Sales Fullerton, CA
October 2015 to February 2016
Take corporate sales from buyers, recipients ship and track orders. Invested in learning new sales techniques and customer service. Use customer service skills, bilingual communication, and skills with phone sales.
UCI Medical Center, PBX Operator
Orange, CA
January 2012 to February 2014
Answer inpatient and outpatient lines; transferring calls to correct departments and needs of the caller. Manage emergency STAT lines for a level 1 trauma center. Monitor alarms for various Codes; such as code blue, red, yellow, gray, etc. Assist physicians with trauma pagers, "on call" schedule and after-hours exchange. Applying e ective customer service skills to callers in order to reduce time of calls in queue. SKILLS
● Avaya phones, Polycom
HD Voice
● CRM. Vici (3 years)
● Call Center
● Customer Service
● Flexibility
● Teamwork
● Reliability
AWARDS
Receptionist, Cashier -
October, 1997
Received a Plaque with my
name on it employee of the
month and bonus
Received an award from work
Vanguard Vehicle Armor 2017
Rookie of the year
CERTIFICATES AND LICENSES
ROP Certificates
June 2005 to March 2007
ROP Medical Assistant.
Renick Cadillac Subaru, Cashier
Fullerton, CA
March 2006 to September 2007
Provided excellent Customer Service, Cashier, schedule all repair service work orders, open and close as well as backup receptionist for lunches and breaks. O ered bilingual customer service.
Honda World, Receptionist
Downey, CA
1999 to December 1999
Provided excellent customer service, PBX operator to direct all incoming calls and faxes to the correct department. Managed sales bid log, as well as cosmetic and sanitary of the o ce lobby for our customers. Skills Used: Fax machine, switchboard.
Penske Toyota, Receptionist
Downey, CA
January 1997 to December 1998
Receptionist PBX operators answer and direct calls to the correct departments. I was promoted to cashier and learned much more at a face paced job. I was once employee of the month and received a plaque and bonus. Would always cover for employees that would call in sick day or night and being honored with a plaque with my name on it with a bonus made me feel very honored.
Skills Used: Switchboard, faxing, copier, cashiering EDUCATION
Rio Hondo College, Dispatch, Public Safety Certificate Whittier, CA
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